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WEIRD issue with Firefox and stuff on the task manager


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#1 eikman

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Posted 06 February 2015 - 03:30 PM

Okay, so this one is the most "serious" I've seen with any of my computers.   Here's the situation:

 

1- Firefox suddenly won't display anything (address bar, nav buttons, search bar, etc.   At the top of the browser screen, it's just semi-transparent.  \

   a.  I can't "customize" the screen either.  If I go to menu, options and select "customize"...a new top opens called "custumize firefox"....but the page is 100% blank white

   b.  I   have tried uninstalling Firefox and downloading and installing via IE.....same issue

   c.  I have disabled all add-ons......no help

 

2- In task manager, for a little while now I'd periodically get a com surrogate dllhost issue, where they would appear and eat up tons of CPU.  I could simply kill those off

 

3- Task Manager continued....now EVERY time I start the computer, I get

   a.  a single instance of svchost.exe that eats like 800,000k of memory, non-stop.  It usally isn't using any CPU though.  I CAN NOT "end process".  It just stays there or I

        get an "access denied" even though I'm the admin

   b.  explorer.exe   (just one) uses 100% of the CPU, at all times.  I can end process, but then it really does shut down explorer.  This is EVERY time and at all times.

 

4-  I have run, both in safe mode and normal.....the following:    spybot sd, tdsskiller, malware bytes, combofix.   None of them have found anything.

 

 

????   As I sit here typing this, I'm looking at the task manager for that computer.  The svchost oddly isn't there now....but the explorer.exe is....and it's using 99% of the cpu with just 49k of memory.

 

 

Any ideas??  I'm stumped and have some important files on here (bcked up...but I'm not sure  everything I need is in the backup version)

 

You can watch a youtube video I shot of this at:    (hope that's okay to do here?)



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#2 buddy215

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Posted 06 February 2015 - 03:41 PM

Welcome to BC !

 

Please download Powelikscleaner (by ESET) and save it to your Desktop.

  • Double-click ESETPoweliksCleaner.exe to start the tool.
  • Read the terms of the End-user license agreement and click Agree if you agree to them.
  • The tool will run automatically. If the cleaner finds a Poweliks infection, press the Y key on your keyboard to remove it.
  • If Poweliks was detected "Win32/Poweliks was successfully removed from your system" will be displayed. Press any key to exit the tool and reboot your PC.
  • Let me know if powelix was found and removed as shown in the bottom image.

1.png
2.png

 

Download Malwarebytes' Anti-Malware from Here

Double-click mbam-setup-2.X.X.XXXX.exe to install the application (X's are the current version number).

  • Make sure a checkmark is placed next to Launch Malwarebytes' Anti-Malware, then click Finish.
  • Once MBAM opens, when it says Your databases are out of date, click the Fix Now button.
  • Click the Settings tab at the top, and then in the left column, select Detections and Protections, and if not already checked place a checkmark in the selection box for Scan for rootkits.
  • Click the Scan tab at the top of the program window, select Threat Scan and click the Scan Now button.
  • If you receive a message that updates are available, click the Update Now button (the update will be downloaded, installed, and the scan will start).
  • The scan may take some time to finish,so please be patient.
  • If potential threats are detected, ensure that Quarantine is selected as the Action for all the listed items, and click the Apply Actions button.
  • While still on the Scan tab, click the link for View detailed log, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
  • The log is automatically saved by MBAM and can also be viewed by clicking the History tab and then selecting Application Logs.

POST THE LOG FOR  REVIEW.

 

Use CCleaner to remove Temporary files, program caches, cookies, logs, etc. Use the Default settings. No need to use the

Registry Cleaning Tool...risky. Pay close attention while installing and UNcheck offers of toolbars....especially Google.

After install, open CCleaner and run by clicking on the Run Cleaner button in the bottom right corner.

CCleaner - PC Optimization and Cleaning - Free Download

 

  • download AdwCleaner by Xplode and save to your Desktop.
  • Double-click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • After reviewing the log, click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.

Download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.

Hold down Control and click on this link to open ESET OnlineScan in a new window. (Eset can take more than an hour to run so plan accordingly)

  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
  • Scan potentially unwanted applications
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.
  • NOTE:Sometimes if ESET finds no infections it will not create a log.

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss

A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”


#3 eikman

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Posted 07 February 2015 - 12:25 AM

Forgot to mention that I also ran powelikscleaner too.     So, although sure seems as if a MAJOR virus or other malware on the following say it clean:

 

* powelikscleaner

* Spybot

* Tdsskiller

* Malwarebites

* Combofix

 

.....also ran sfc/scannow  via command prompt. .....NOTHING

 

I guess it's just a mystery.



#4 buddy215

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Posted 07 February 2015 - 07:08 AM

The tools and expertise needed to use them to find the culprit necessitates your posting a new topic in the Malware Removal Forum after creating a DDS log.

 

See Instruction #6 for directions on how to create a DDS log here: Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help

Post the new Topic here: Virus, Trojan, Spyware, and Malware Removal Logs Forum - BleepingComputer.com

Once you have posted the new topic, DO NOT bump it. Wait for a reply.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss

A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”





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