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Google search page doesn't look right


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22 replies to this topic

#1 Rollietjes

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Posted 06 February 2015 - 03:02 PM

Hi,

 

Sorry posted it in the wrong subforum.

 

Since today my google search page in google chrome and IE looks weird. When I'm going to google.com all looks right, I'm signed in to my google+ account.

But when I'm going to search something the page doesn't look normal and I'm not signed in anymore. (see attached files)

image2.PNG
image1.PNG

When I'm using encrypted.google.com nothing is wrong... And in firefox all is looking normal too.

I can't find out if this is a virus or a malware or something so I hope one of you guys can help me:)

 

I already did a scan with AVG, adwcleaner, and superantispyware but nothing helps.

My OS is windows 8.1



BC AdBot (Login to Remove)

 


#2 buddy215

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Posted 06 February 2015 - 03:53 PM

Use CCleaner to remove Temporary files, program caches, cookies, logs, etc. Use the Default settings. No need to use the

Registry Cleaning Tool...risky. Pay close attention while installing and UNcheck offers of toolbars....especially Google.

After install, open CCleaner and run by clicking on the Run Cleaner button in the bottom right corner.

CCleaner - PC Optimization and Cleaning - Free Download

 

Download Malwarebytes' Anti-Malware from Here

Double-click mbam-setup-2.X.X.XXXX.exe to install the application (X's are the current version number).

  • Make sure a checkmark is placed next to Launch Malwarebytes' Anti-Malware, then click Finish.
  • Once MBAM opens, when it says Your databases are out of date, click the Fix Now button.
  • Click the Settings tab at the top, and then in the left column, select Detections and Protections, and if not already checked place a checkmark in the selection box for Scan for rootkits.
  • Click the Scan tab at the top of the program window, select Threat Scan and click the Scan Now button.
  • If you receive a message that updates are available, click the Update Now button (the update will be downloaded, installed, and the scan will start).
  • The scan may take some time to finish,so please be patient.
  • If potential threats are detected, ensure that Quarantine is selected as the Action for all the listed items, and click the Apply Actions button.
  • While still on the Scan tab, click the link for View detailed log, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
  • The log is automatically saved by MBAM and can also be viewed by clicking the History tab and then selecting Application Logs.

POST THE LOG FOR  REVIEW.

 

Download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.

Hold down Control and click on this link to open ESET OnlineScan in a new window. (Eset can take more than an hour to run so plan accordingly)

  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
  • Scan potentially unwanted applications
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.
  • NOTE:Sometimes if ESET finds no infections it will not create a log.

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#3 Rollietjes

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Posted 06 February 2015 - 04:50 PM

First of all thanks for helping!

 

I did the first 3 things but now it's sleeping time for me:) I will do the ESET tomorrow.

Here are the logs from malwarebytes and junkware:

 

alwarebytes Anti-Malware
www.malwarebytes.org
 
Scan Date: 6-2-2015
Scan Time: 22:05:13
Logfile: Scan log.txt
Administrator: Yes
 
Version: 2.00.4.1028
Malware Database: v2015.02.06.08
Rootkit Database: v2015.02.03.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled
 
OS: Windows 8.1
CPU: x64
File System: NTFS
User: Rolinda
 
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 383003
Time Elapsed: 27 min, 37 sec
 
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled
 
Processes: 0
(No malicious items detected)
 
Modules: 0
(No malicious items detected)
 
Registry Keys: 2
PUP.Optional.Amonetize.A, HKLM\SOFTWARE\CLASSES\TYPELIB\{3A8C08FC-AFB9-4CC1-999C-119667210ED7}, Quarantined, [f2209f7b2e5c73c3158ecf7c1de323dd], 
PUP.Optional.Amonetize.A, HKLM\SOFTWARE\WOW6432NODE\CLASSES\TYPELIB\{3A8C08FC-AFB9-4CC1-999C-119667210ED7}, Quarantined, [f2209f7b2e5c73c3158ecf7c1de323dd], 
 
Registry Values: 0
(No malicious items detected)
 
Registry Data: 0
(No malicious items detected)
 
Folders: 0
(No malicious items detected)
 
Files: 1
PUP.Optional.Amonetize.A, C:\Users\Rolinda\AppData\Local\12974\a20525.exe, Quarantined, [f2209f7b2e5c73c3158ecf7c1de323dd], 
 
Physical Sectors: 0
(No malicious items detected)
 
 
(end)
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.4.2 (02.02.2015:1)
OS: Windows 8.1 x64
Ran by Rolinda on vr 06-02-2015 at 22:38:52,34
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
~~~ Services
 
 
 
~~~ Registry Values
 
 
 
~~~ Registry Keys
 
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Eventlog\Application\util hulatoo
 
 
 
~~~ Files
 
 
 
~~~ Folders
 
 
 
~~~ Event Viewer Logs were cleared
 
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on vr 06-02-2015 at 22:42:53,79
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 


#4 Phantom010

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Posted 06 February 2015 - 08:51 PM

Can you be a bit more specific? I don't really see anything wrong with your Google pages, and certainly nothing to run malware scans.



#5 Rollietjes

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Posted 07 February 2015 - 02:25 AM

I wil try my best to better explain it.

 

This is what the page need to look like:

28l711f.png

But it doesn't look like this in my google chrome browser it looks like this:

image2.PNG
 
I'm searching with the Dutch google so my menu needs to be Dutch but when I'm searching the menu turns English and I even can't use the searchtools.
And like I said earlier I'm logged out with my google+.
And when I click for example on images everything turns to normal again my menu is Dutch again and everything looks fine.
4jte8k.png
 
I hope this can do as an explaining?


#6 buddy215

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Posted 07 February 2015 - 07:33 AM

After running Eset and deleting all the cookies using CCleaner and still the 'problem' exists, then it is a Google and you 'problem'.

You should check Google settings.

Google is constantly reworking, adding and removing features. Add to that the different privacy laws, etc. for different countries and it

becomes complicated. Deleting ALL cookies in all platforms, browsers and allowing new cookies to be created is about all the help I can give other

than verifying adware/ malware is not the culprit.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#7 Phantom010

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Posted 07 February 2015 - 12:05 PM

Mine looks like the pages you don't want. I use Adblock Plus and an add-on to block the Google Analytics JavaScript file, and wow, what a difference! Clean Google searches! Do you have similar add-ons or programs?

 

Clear your cookies and cache.


Edited by Phantom010, 07 February 2015 - 12:09 PM.


#8 Rollietjes

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Posted 07 February 2015 - 12:06 PM

Yes I use adblock. I will try to disable it.

 

I disabled adblock and cleared my cookies and cache but it still doesn't look right.


Edited by Rollietjes, 07 February 2015 - 12:15 PM.


#9 Phantom010

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Posted 07 February 2015 - 01:10 PM

What about security software? Do you have SpywareBlaster?
 
Are you using Spybot?
 
Are you using a custom Hosts file, like MVPS?
 
Did you ever ask to opt-out from Google advertising cookies?

Are you using custom DNS servers?

Edited by Phantom010, 07 February 2015 - 01:19 PM.


#10 Rollietjes

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Posted 07 February 2015 - 01:23 PM

I only use AVG as security program.

And not that I know of that I use one those other things.

It's just weird yesterday early in the morgning was nothing wrong, and a couple hours later it looked liked that. And I didn't do anything weird..



#11 Phantom010

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Posted 07 February 2015 - 01:34 PM

Your Google account may not be keeping session cookies as usual.

 

Look inside your Google Chrome cookie settings. Are you blocking them, or accepting third party cookies?



#12 Rollietjes

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Posted 07 February 2015 - 01:42 PM

Uhm where can I find that?



#13 Phantom010

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Posted 07 February 2015 - 01:44 PM

https://support.google.com/accounts/answer/61416?hl=en



#14 Rollietjes

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Posted 07 February 2015 - 01:48 PM

It stands on the reccomended setting..



#15 Phantom010

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Posted 07 February 2015 - 01:55 PM

Please download MiniToolBox to your desktop and run it.

Select the following items only.

 

jiua9pg.png

Click Go.

A Notepad windows will open. Copy/paste the contents into your next reply.






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