I have just acquired a slim CD / DVD external Drive for my Windows 8.1 Tablet. Unfortunately it does not work (although it connects OK) due to a Driver problem, reported by the TroubleShooter. It says the Driver is the best most up-to-date one available and anyway when I try to reload it the response is 'Driver could not be loaded because a previous version is still in memory (Code 38)'
I have contacted MS Help Desk (no help despite two long Chats) and the supplier who have asked me to try it out on another machine, which I will do (though if it works I dont see how that helps with my Tablet, which I am using as a Desktop PC). Incidentially, the TroubleShooter has reported that the Drive is too old to work with USB 3. Does that mean my Tablet has USB3? If so it is news to me (but it was only released in UK in the middle of last year so I suppose it is quite possible?)
Does anyone have any ideas about how the Driver problem can be resolved ---- I had thought it was a fairly basic issue but it seems I am wrong about that.