Ok, I'm trying to get a Windows 7 Home Premium 64-bit boot repair disk. I have all the reinstall disks to do a back to factory settings that was purchased from Gateway(Acer) but I do not have a boot repair disk to fix the "UNMOUNTABLE_BOOT_VOLUME" on the BSOD. I tried to contact Microsoft and provided the Product key on the laptop, but was informed that I would have to contact the manufacturer because it was a preloaded Windows 7. I think it is wrong of them not to help since it is their OS that is causing the problem. But none the less I tried contacting Gateway but after holding for an eternity and never actually getting a human only to be disconnected it is getting very frustrating!
After finally figuring out how to reach the BSOD (never thought I would be glad about getting the BSOD)ha) to see the information it supplied. Then finally finding out for sure I have the 64 bit, all I need now is the Windows 7 Home Premium 64 bit, with out the Service Pack 1 attached to it.
Unless I have been misinformed on another site and I CAN use the 7 Home Premium SP1 to boot from. Will I mess up my chance of booting the laptop back to life and out of the endless loop if I use the SP1? I don't want to make matters worse since I do not think it was updated with the service pack before it got stuck looping on the Windows Error Recovery Screen. I still can not get to any files in any of the usual ways...as in F8 , Alt/F10 or any of the other ways to see if it was updated or not. I just assume since the owner of the laptop does not seem like the kind to update the OS with the SP1. But I am not positive whether they did or did not do an update, nor can I look to see since I can't get to the files. Oh I might add I already tried to use the reinstall disks, but after it seemed to go through all the process of loading the 4 disks plus the system disk and language disk and reboots, it goes right back to the Windows Error Recovery screen and loops to that screen over and over and over! (No I can not use F8 to turn off the automatic restart, I got the blue screen to show by a different way). I hope someone would be so kind as to help!!
LuLu the Hillbilly