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Help! Blue screen (of death?) after login - urgent help please

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#1 Boleigh


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  • Local time:05:53 PM

Posted 05 February 2015 - 12:32 PM

Hello I need some urgent help 


Toshiba Satellite: Windows 8.1


My wife picked up a malware infection after downloading paint.net 


I tried to clean it up using MWB and adwcleaner - which asked for a reboot. 


Following reboot when I try to login now all I get is a blue screen and a mouse cursor. I can't do anything. 


She is a teacher and needs this urgently. 


Many thanks in advance. 



Edited by hamluis, 05 February 2015 - 12:36 PM.
Moved from Win 8 to Am I Infected - Hamluis.

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#2 HairCut


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  • Location:Scotland
  • Local time:11:53 PM

Posted 05 February 2015 - 04:06 PM

Try a System Restore as below:






To access the System Restore, Refresh and Reset options using the F12 option at startup, perform the following:


  1. If not already, ensure the computer is completely shut down. How To: Shut Down a Laptop with Windows 8
  2. Now restart the computer by pressing the power button - IMMEDIATELY start tapping the F12 key on the keyboard until the "Boot Menu" screen appears.
  3. Using the arrow keys, select <HDD Recovery> and press "Enter".
  4. On the next screen you are asked to confirm if you want to continue with recovery. Select "Yes".
  5. The computer will bring you to the Advanced startup screen.
  6. Select Troubleshoot. Under Troubleshoot you will see “Refresh” and “Reset”.
  7. Select “Advanced options.” Located here is "System Restore."


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