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Mail application or browser freezes when I try to attach files.


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3 replies to this topic

#1 CFynn

CFynn

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Posted 05 February 2015 - 03:13 AM

Hi

 

For the last few days, whenever I try to attach a file to an email, my browser (Firefox) or email client Thunderbird the box for selecting files pops up then the application freezes and has to be shut down with task manager.

I did a boot time scan with Avast and scanned with Malware Bytes  - can't find anything

 

Installed Chrome last night and managed to attach a file to one email - but this morning same thing is happening in Chrome (browser freezes and has to be closed with Task Manager

 

- Chris

 

Thimphu, Bhutan

 

 

 



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#2 hamluis

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Posted 05 February 2015 - 12:35 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 CFynn

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Posted 05 February 2015 - 11:23 PM

Hi  Hamluis

 

Many thanks for looking into this

 

http://speccy.piriform.com/results/B8yAl8I8A6KNhKyK8Y8l3U5


MiniToolBox by Farbar  Version: 30-11-2014

Ran by Chris (administrator) on 06-02-2015 at 10:12:03
Running from "C:\Documents and Settings\Chris\My Documents\Downloads"
Microsoft Windows XP Professional Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (02/06/2015 10:09:03 AM) (Source: Application Hang) (User: )
Description: Fault bucket 812348818.
 
Error: (02/06/2015 10:08:58 AM) (Source: Application Hang) (User: )
Description: Hanging application firefox.exe, version 35.0.1.5500, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
 
Error: (02/05/2015 01:47:32 PM) (Source: Application Hang) (User: )
Description: Fault bucket 824253711.
 
Error: (02/05/2015 01:47:29 PM) (Source: Application Hang) (User: )
Description: Fault bucket 824253711.
 
Error: (02/05/2015 01:47:27 PM) (Source: Application Hang) (User: )
Description: Hanging application chrome.exe, version 40.0.2214.94, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
 
Error: (02/05/2015 01:47:24 PM) (Source: Application Hang) (User: )
Description: Hanging application chrome.exe, version 40.0.2214.94, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
 
Error: (02/05/2015 01:45:15 PM) (Source: Application Hang) (User: )
Description: Fault bucket 812348818.
 
Error: (02/05/2015 01:45:06 PM) (Source: Application Hang) (User: )
Description: Hanging application firefox.exe, version 35.0.1.5500, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
 
Error: (02/05/2015 01:34:11 PM) (Source: Application Hang) (User: )
Description: Fault bucket 824253711.
 
Error: (02/05/2015 01:34:06 PM) (Source: Application Hang) (User: )
Description: Hanging application chrome.exe, version 40.0.2214.94, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
 
 
System errors:
=============
Error: (02/06/2015 04:25:10 AM) (Source: Service Control Manager) (User: )
Description: The HP CUE DeviceDiscovery Service service terminated with the following error: 
%%2147500037
 
Error: (02/06/2015 04:25:08 AM) (Source: Service Control Manager) (User: )
Description: The HP CUE DeviceDiscovery Service service hung on starting.
 
Error: (02/06/2015 04:23:44 AM) (Source: Service Control Manager) (User: )
Description: The helpsvc service failed to start due to the following error: 
%%2
 
Error: (02/05/2015 09:45:05 AM) (Source: Service Control Manager) (User: )
Description: The HP CUE DeviceDiscovery Service service terminated with the following error: 
%%2147500037
 
Error: (02/05/2015 09:45:03 AM) (Source: Service Control Manager) (User: )
Description: The HP CUE DeviceDiscovery Service service hung on starting.
 
Error: (02/05/2015 09:43:38 AM) (Source: Service Control Manager) (User: )
Description: The helpsvc service failed to start due to the following error: 
%%2
 
Error: (02/04/2015 11:23:58 PM) (Source: Service Control Manager) (User: )
Description: The HP CUE DeviceDiscovery Service service terminated with the following error: 
%%2147500037
 
Error: (02/04/2015 11:23:57 PM) (Source: Service Control Manager) (User: )
Description: The HP CUE DeviceDiscovery Service service hung on starting.
 
Error: (02/04/2015 11:22:34 PM) (Source: Service Control Manager) (User: )
Description: The helpsvc service failed to start due to the following error: 
%%2
 
Error: (02/04/2015 10:46:19 PM) (Source: 0) (User: )
Description: 0xC0000098Services.lnkHarddiskVolume1
 
 
Microsoft Office Sessions:
=========================
 
 
=========================== Installed Programs ============================
32 Bit HP CIO Components Installer (Version: 7.1.8 - Hewlett-Packard) Hidden
7-Zip 4.65 (HKLM\...\7-Zip) (Version:  - )
Add or Remove Adobe Creative Suite 3 Design Premium (HKLM\...\Adobe_c14ac4070fd9614ffe63f4bb533db2c) (Version: 1.0 - Adobe Systems Incorporated)
Adobe Acrobat 8 Professional (Version: 8.1.5 - Adobe Systems) Hidden
Adobe Acrobat 8.1.5 - CPSID_49013 (HKLM\...\Adobe Acrobat 8 Professional_815) (Version:  - Adobe Systems Incorporated)
Adobe Acrobat 8.1.5 Professional (HKLM\...\Adobe Acrobat 8 Professional) (Version: 8.1.5 - )
Adobe Anchor Service CS3 (Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe Asset Services CS3 (Version: 3 - Adobe Systems Incorporated) Hidden
Adobe Bridge CS3 (Version: 2 - Adobe Systems Incorporated) Hidden
Adobe Bridge Start Meeting (Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe BridgeTalk Plugin CS3 (Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe Camera Raw 4.0 (Version: 4.0 - Adobe Systems Incorporated) Hidden
Adobe CMaps (Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe Color Common Settings (HKLM\...\Adobe_6c8e2cb4fd241c55406016127a6ab2e) (Version: 1.0.1 - Adobe Systems Incorporated)
Adobe Color Common Settings (Version: 1.0.1 - Adobe Systems Incorporated) Hidden
Adobe Color EU Recommended Settings (Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe Color JA Extra Settings (Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe Color NA Extra Settings (Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe Creative Suite 3 Design Premium (Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe Default Language CS3 (Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe Device Central CS3 (Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe Dreamweaver CS3 (Version: 9 - Adobe Systems Incorporated) Hidden
Adobe ExtendScript Toolkit 2 (HKLM\...\Adobe_3e054d2218e7aa282c2369d939e58ff) (Version: 2.0.2 - Adobe Systems Incorporated)
Adobe ExtendScript Toolkit 2 (Version: 2.0.2 - Adobe Systems Incorporated) Hidden
Adobe Extension Manager CS3 (Version: 1.8 - Adobe Systems Incorporated) Hidden
Adobe Flash CS3 (Version: 9.0 - Adobe Systems Incorporated) Hidden
Adobe Flash Video Encoder (Version: 2.0 - Adobe Systems Incorporated) Hidden
Adobe Fonts All (Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe Help Viewer CS3 (Version: 1 - Adobe Systems Incorporated) Hidden
Adobe Illustrator CS3 (Version: 13.0 - Adobe Systems Incorporated) Hidden
Adobe InDesign CS3 (Version: 5.0 - Adobe Systems Incorporated) Hidden
Adobe InDesign CS3 Icon Handler (Version: 5.0 - Adobe Systems Incorporated) Hidden
Adobe Linguistics CS3 (Version: 3.0.0 - Adobe Systems Incorporated) Hidden
Adobe MotionPicture Color Files (Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe PDF Library Files (Version: 8.0 - Adobe Systems Incorporated) Hidden
Adobe Photoshop CS3 (Version: 10 - Adobe Systems Incorporated) Hidden
Adobe Photoshop Lightroom 3.3 (HKLM\...\{8C1D4735-84E4-41E2-A1DB-70EADE27633C}) (Version: 3.3.1 - Adobe)
Adobe Reader XI (11.0.08) (HKLM\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.08 - Adobe Systems Incorporated)
Adobe Setup (Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe SING CS3 (Version: 0.1 - Adobe Systems Incorporated) Hidden
Adobe Stock Photos CS3 (Version: 1.5 - Adobe Systems Incorporated) Hidden
Adobe Type Support (Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe Update Manager CS3 (Version: 5.1.0 - Adobe Systems Incorporated) Hidden
Adobe Version Cue CS3 Client (Version: 3 - Adobe Systems Incorporated) Hidden
Adobe Version Cue CS3 Server {ko_KR}  (Version: 3.0.0.0 {ko_KR}  - Adobe Systems Incorporated) Hidden
Adobe WAS CS3 (Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe WinSoft Linguistics Plugin (Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe XMP Panels CS3 (Version: 1.0 - Adobe Systems Incorporated) Hidden
AHV content for Acrobat and Flash (Version: 1 - Adobe Systems Incorporated) Hidden
Apple Application Support (HKLM\...\{EE6097DD-05F4-4178-9719-D3170BF098E8}) (Version: 1.4.1 - Apple Inc.)
Audacity 2.0.4 (HKLM\...\Audacity_is1) (Version: 2.0.4 - Audacity Team)
Avast Free Antivirus (HKLM\...\avast) (Version: 10.0.2208 - AVAST Software)
BufferChm (Version: 82.0.173.000 - Hewlett-Packard) Hidden
calibre (HKLM\...\{39509A2F-C63C-404E-A4DC-7E6D4FCB6D66}) (Version: 1.39.0 - Kovid Goyal)
CCleaner (HKLM\...\CCleaner) (Version: 4.18 - Piriform)
Chinese Simplified Fonts Support For Adobe Reader 9 (HKLM\...\{AC76BA86-7AD7-2447-0000-900000000003}) (Version: 9.0.0 - Adobe Systems Incorporated)
ClearSkinFX for Digital Cameras (HKLM\...\ClearSkinFX for Digital Cameras_is1) (Version:  - )
CloneSpy 2.52 (HKLM\...\CloneSpy) (Version:  - CloneSpy)
Compatibility Pack for the 2007 Office system (HKLM\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Corel Graphics - Windows Shell Extension (HKLM\...\_{51DD370C-6690-424E-9674-5F14468B323F}) (Version: 15.0.0.487 - Corel Corporation)
Corel Graphics - Windows Shell Extension (Version: 15.0.487 - Corel Corporation) Hidden
Corel PaintShop Pro X5 (HKLM\...\_{1563C6F2-E9B5-42DE-9EA6-207C9A8C2DFB}) (Version: 15.1.0.10 - Corel Corporation)
Corel PaintShop Pro X5 (Version: 15.2.0.12 - Corel Corporation) Hidden
CorelDRAW Graphics Suite 12 (HKLM\...\{505AFDC0-5E72-4928-8368-5DEA385E3647}) (Version: 12.0.0.458 - Corel Corporation)
CorelDRAW Graphics Suite X5 - Capture (Version: 15.0 - Corel Corporation) Hidden
CorelDRAW Graphics Suite X5 - Common (Version: 15.0 - Corel Corporation) Hidden
CorelDRAW Graphics Suite X5 - Connect (Version: 15.0 - Corel Corporation) Hidden
CorelDRAW Graphics Suite X5 - Custom Data (Version: 15.0 - Corel Corporation) Hidden
CorelDRAW Graphics Suite X5 - Draw (Version: 15.0 - Corel Corporation) Hidden
CorelDRAW Graphics Suite X5 - EN (Version: 15.0 - Corel Corporation) Hidden
CorelDRAW Graphics Suite X5 - Filters (Version: 15.0 - Corel Corporation) Hidden
CorelDRAW Graphics Suite X5 - FontNav (Version: 15.0 - Corel Corporation) Hidden
CorelDRAW Graphics Suite X5 - IPM (Version: 15.0 - Corel Corporation) Hidden
CorelDRAW Graphics Suite X5 - KPT Collection (HKLM\...\_{44864C09-D493-4B07-BAD0-F65557A3C552}) (Version:  - Corel Corporation)
CorelDRAW Graphics Suite X5 - KPT Collection (Version: 1.00.0000 - Corel Corporation) Hidden
CorelDRAW Graphics Suite X5 - PHOTO-PAINT (Version: 15.0 - Corel Corporation) Hidden
CorelDRAW Graphics Suite X5 - Photozoom Plugin (Version: 15.0 - Corel Corporation) Hidden
CorelDRAW Graphics Suite X5 - Redist (Version: 15.0 - Corel Corporation) Hidden
CorelDRAW Graphics Suite X5 - Setup Files (Version: 15.0 - Corel Corporation) Hidden
CorelDRAW Graphics Suite X5 - VBA (Version: 15.0 - Corel Corporation) Hidden
CorelDRAW Graphics Suite X5 - VideoBrowser (Version: 15.0 - Corel Corporation) Hidden
CorelDRAW Graphics Suite X5 - VSTA (Version: 15.0 - Corel Corporation) Hidden
CorelDRAW Graphics Suite X5 - WT (Version: 15.0 -  Corel Corporation) Hidden
CorelDRAW Graphics Suite X5 (Version: 15.0 - Corel Corporation) Hidden
CorelDRAW® Graphics Suite X5 (HKLM\...\_{CE54DCE1-E00A-4D91-ACB9-A2D916C24051}) (Version: 15.0.0.486 - Corel Corporation)
DeviceDiscovery (Version: 110.0.180.000 - Hewlett-Packard) Hidden
DfM-Creator version 0.7-final (HKLM\...\{BB9ACFF2-BF33-4EB6-9AAA-233D01234A74}_is1) (Version: 0.7-final - DictionaryForMIDs)
Dupli Find 6.16 (HKLM\...\Dupli Find_is1) (Version:  - RL Vision)
DwimPerl version 0.07 (HKLM\...\dwimperl_is1) (Version: 0.07 - )
Dzongkha Keyboard (HKLM\...\{283C964F-D806-468F-8AB4-28999E4350AD}) (Version: 1.0.3.40 - Dzongkha Development Commission)
EasyGPS 4.18 (HKLM\...\EasyGPS_is1) (Version: 4.18 - TopoGrafix)
EPSON Scan (HKLM\...\EPSON Scanner) (Version:  - )
eSupportQFolder (Version: 1.00.0000 - Hewlett-Packard) Hidden
EXIFeditor (HKLM\...\{50FC1CE8-FF32-4F3B-B654-050DD6ECD474}) (Version: 1.0.0 - kiwi.software.NET)
File Uploader (HKLM\...\{237CD223-1B9D-47E8-A76C-E478B83CCEA2}) (Version: 1.2.5 - Nikon)
FontForge 2012-07-31 (HKLM\...\FontForge) (Version: 2012-07-31 - )
FontLab Studio 5 (HKLM\...\{F6E36639-10C8-4FAD-AF1F-E84D5B6653D1}) (Version: 5.0 - FontLab)
Fontlab Studio 5 (HKLM\...\Studio 5.2_is1) (Version:  - )
Free CD Music Converter 10 (HKLM\...\Free CD Music Converter 10) (Version: XS1 - Poikosoft)
Free Download Manager 3.9.2 (HKLM\...\Free Download Manager_is1) (Version:  - FreeDownloadManager.ORG)
Free OCR to Word 6.8.1 (HKLM\...\Free OCR to Word_is1) (Version:  - FreeOCRtoWord, Inc.)
Git version 1.9.0-preview20140217 (HKLM\...\Git_is1) (Version: 1.9.0-preview20140217 - The Git Development Community)
GitHub (HKCU\...\5f7eb300e2ea4ebf) (Version: 1.0.41.2 - GitHub, Inc.)
GoldenDict with Dzongkha v2.0 (HKLM\...\GoldenDict with Dzongkha v2.0) (Version: v2.0 - Dzongkha Development Commission)
Google Chrome (HKLM\...\Google Chrome) (Version: 40.0.2214.94 - Google Inc.)
Google Drive (HKLM\...\{65EACBB4-B0B8-4A5B-AE46-22DBE15C70B5}) (Version: 1.19.8406.6504 - Google, Inc.)
Google Earth (HKLM\...\{4D2A6330-2F8B-11E3-9C40-B8AC6F97B88E}) (Version: 7.1.2.2041 - Google)
Google Update Helper (Version: 1.3.25.11 - Google Inc.) Hidden
GPS TrackViewer (HKLM\...\{69A6DFFC-7677-4CE6-A653-56057827952C}) (Version: 1.0.0 - GPS TrackViewer Development Team)
GPSBabel 1.4.2 (HKLM\...\{1B8FE958-A304-4902-BF7A-4E2F0F5B7017}_is1) (Version:  - GPSBabel)
Hewlett-Packard ACLM.NET v1.1.0.0 (Version: 1.00.0000 - Hewlett-Packard) Hidden
HiJackThis (HKLM\...\{45A66726-69BC-466B-A7A4-12FCBA4883D7}) (Version: 1.0.0 - Trend Micro)
HP Officejet Pro K5300/5400 Series (HKLM\...\{AD277ED4-7E41-4074-911D-D34AF41B9D49}) (Version: 1.0 - HP)
HP Product Assistant (Version: 100.000.001.000 - Hewlett-Packard) Hidden
HP Product Detection (HKLM\...\{A436F67F-687E-4736-BD2B-537121A804CF}) (Version: 11.14.0001 - HP)
HP Solution Center 8.0 (HKLM\...\HP Solution Center & Imaging Support Tools) (Version: 8.0 - HP)
HP Update (HKLM\...\{2EFA4E4C-7B5F-48F7-A1C0-1AA882B7A9C3}) (Version: 5.003.001.001 - Hewlett-Packard)
HPProductAssistant (Version: 82.0.173.000 - Hewlett-Packard) Hidden
ICA (Version: 15.1.0.10 - Corel Corporation) Hidden
InfraRecorder (HKLM\...\InfraRecorder) (Version:  - )
Inkscape 0.48.5 (HKLM\...\Inkscape) (Version: 0.48.5 - )
Intel® Graphics Media Accelerator Driver (HKLM\...\HDMI) (Version:  - )
IPM_PSP_COM (Version: 15.1.0.10 - Corel Corporation) Hidden
IrfanView (remove only) (HKLM\...\IrfanView) (Version: 4.37 - Irfan Skiljan)
ISO Recorder (HKLM\...\{DFC6573E-124D-4026-BFA4-B433C9D3FF21}) (Version: 2.0.0 - Alex Feinman)
ITN Converter 1.77 (HKLM\...\ITN Converter_is1) (Version: 1.77 - Benichou Software)
JOSM 4667 (HKLM\...\OSM) (Version: 4667 - The OpenStreetMap developer community, http://www.openstreetmap.org/)
Junk Mail filter update (Version: 14.0.8117.416 - Microsoft Corporation) Hidden
KUSO EXIF Viewer (HKLM\...\KUSO EXIF Viewer) (Version:  - )
LibreOffice 4.3 Help Pack (English (United Kingdom)) (HKLM\...\{81614051-F14B-43FF-8B04-88AA23103BDB}) (Version: 4.3.2.2 - The Document Foundation)
LibreOffice 4.3.2.2 (HKLM\...\{9C13F99C-6E1A-4126-AE91-EAA2DADE08D6}) (Version: 4.3.2.2 - The Document Foundation)
Malwarebytes Anti-Malware version 2.0.4.1028 (HKLM\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.4.1028 - Malwarebytes Corporation)
Merkaartor for Windows 0.16.3 (HKLM\...\{F64CDF48-8620-446F-8123-EAD2EFACBA07}) (Version: 0.16.0.1 - Merkaartor)
Microsoft .NET Framework 2.0 Service Pack 2 (HKLM\...\{C09FB3CD-3D0C-3F2D-899A-6A1D67F2073F}) (Version: 2.2.30729 - Microsoft Corporation)
Microsoft .NET Framework 3.0 Service Pack 2 (HKLM\...\{A3051CD0-2F64-3813-A88D-B8DCCDE8F8C7}) (Version: 3.2.30729 - Microsoft Corporation)
Microsoft .NET Framework 3.5 SP1 (HKLM\...\Microsoft .NET Framework 3.5 SP1) (Version:  - Microsoft Corporation)
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4 Client Profile (HKLM\...\Microsoft .NET Framework 4 Client Profile) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4 Extended (HKLM\...\Microsoft .NET Framework 4 Extended) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6012.5000 - Microsoft Corporation) Hidden
Microsoft Choice Guard (Version: 2.0.48.0 - Microsoft Corporation) Hidden
Microsoft Compression Client Pack 1.0 for Windows XP (HKLM\...\MSCompPackV1) (Version: 1 - Microsoft Corporation)
Microsoft Image Composite Editor (HKLM\...\{3D599ADA-65D9-4B51-898F-CE718DEC5DBB}) (Version: 1.4.4 - Microsoft Corporation)
Microsoft Office File Validation Add-In (HKLM\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office Live Add-in 1.5 (HKLM\...\{F40BBEC7-C2A4-4A00-9B24-7A055A2C5262}) (Version: 2.0.4024.1 - Microsoft Corporation)
Microsoft Office Professional Edition 2003 (HKLM\...\{90110409-6000-11D3-8CFE-0150048383C9}) (Version: 11.0.8173.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Sync Framework Runtime Native v1.0 (x86) (HKLM\...\{8A74E887-8F0F-4017-AF53-CBA42211AAA5}) (Version: 1.0.1215.0 - Microsoft Corporation)
Microsoft Sync Framework Services Native v1.0 (x86) (HKLM\...\{BD64AF4A-8C80-4152-AD77-FCDDF05208AB}) (Version: 1.0.1215.0 - Microsoft Corporation)
Microsoft User-Mode Driver Framework Feature Pack 1.0 (HKLM\...\Wudf01000) (Version:  - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual Studio Tools for Applications 2.0 - ENU (HKLM\...\{AA4A4B2C-0465-3CF8-BA76-27A027D8ACAB}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual Studio Tools for Applications 2.0 Runtime (HKLM\...\{299C0434-4F4E-341F-A916-4E07AEB35E79}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft VOLT (HKLM\...\ST6UNST #1) (Version:  - )
Microsoft Web Embedding Fonts Tool (III) (HKLM\...\WEFT) (Version:  - )
Microsoft WinUsb 1.0 (HKLM\...\winusb0100) (Version:  - Microsoft Corporation)
Mozilla Firefox 35.0.1 (x86 en-GB) (HKLM\...\Mozilla Firefox 35.0.1 (x86 en-GB)) (Version: 35.0.1 - Mozilla)
MPM (HKLM\...\{7ABD82AD-E13E-4673-A450-0890D43C8F9D}) (Version: 1.00.0000 - Hewlett-Packard)
MSVC80_x86_v2 (Version: 1.0.3.0 - Nokia) Hidden
MSVCRT (Version: 14.0.1468.721 - Microsoft) Hidden
MSXML 4.0 SP2 (KB954430) (HKLM\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
MSXML 6.0 Parser (HKLM\...\{A43BF6A5-D5F0-4AAA-BF41-65995063EC44}) (Version: 6.10.1129.0 - Microsoft Corporation)
NEF Codec (HKLM\...\{A89768CF-CD21-44FD-A723-16D5A8557415}) (Version: 1.00.0000 - Nikon)
Nikon File Uploader 2 (HKLM\...\{D1E7142C-6BC3-49EB-A71A-E5D7ADAC7599}) (Version: 2.0.2 - Nikon)
Nikon Message Center (HKLM\...\{D2FCC1AE-6311-47C5-8130-C6C66D77DD71}) (Version: 0.92.000 - Nikon)
Nikon Message Center 2 (HKLM\...\{B014EE44-9197-4513-9613-71E6EB1B514E}) (Version: 2.1.0 - Nikon)
Nikon Movie Editor (HKLM\...\{5CAD3393-EEC0-44CE-9F93-BCAA365B77FB}) (Version: 2.9.0 - Nikon)
Nikon Transfer (HKLM\...\{E9757890-7EC5-46C8-99AB-B00F07B6525C}) (Version: 1.5.3 - Nikon)
Nokia Connectivity Cable Driver (HKLM\...\{1B9B5B3B-28E7-4E59-A80D-D670AA984514}) (Version: 7.1.29.0 - Nokia)
NTFS Undelete 3.0.4.812 (HKLM\...\NTFS Undelete_is1) (Version:  - Copyright © 2011 eSupport.com • All Rights Reserved)
Panda USB Vaccine 1.0.1.4 (HKLM\...\{55A41219-9B22-4098-BAE7-AE289B3C569A}_is1) (Version:  - Panda Security)
PDF Settings (Version: 1.0 - Adobe Systems Incorporated) Hidden
PhotoME (HKLM\...\PhotoME_is1) (Version: 0.79R17 - Jens Duttke)
Picture Control Utility (HKLM\...\{87441A59-5E64-4096-A170-14EFE67200C3}) (Version: 1.5.0 - Nikon)
PSPPContent (Version: 15.2.0.12 - Corel Corporation) Hidden
PSPPHelp (Version: 15.1.0.10 - Corel Corporation) Hidden
PuTTY version 0.63 (HKLM\...\PuTTY_is1) (Version: 0.63 - Simon Tatham)
Python 2.4 pywin32-218 (HKLM\...\pywin32-py2.4) (Version:  - )
Python 2.4.4 (HKLM\...\{60E2C8C9-6CF3-4B1A-9618-E304946C94E6}) (Version: 2.4.4150 - Martin v. Löwis)
Realtek High Definition Audio Driver (HKLM\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version:  - Realtek Semiconductor Corp.)
Remove Empty Directories version 2.2 (HKLM\...\{06F25DC8-71E2-44E2-805A-F15E15B51C74}_is1) (Version: 2.2 - Jonas John)
Segoe UI (Version: 14.0.4327.805 - Microsoft Corp) Hidden
Setup (Version: 15.1.0.10 - Corel Corporation) Hidden
SIL TTF Font Utilities 1.00 (HKLM\...\SIL TTF Font Utilities_is1) (Version: 1.00 - SIL International)
SolutionCenter (Version: 82.0.188.000 - Hewlett-Packard) Hidden
Speccy (HKLM\...\Speccy) (Version: 1.28 - Piriform)
SSH Secure Shell (HKLM\...\{74E2CD0C-D4A2-11D3-95A6-0000E86CFDE5}) (Version:  - )
The Geshe Chodrak Tibetan-Tibetan Dictionary (HKLM\...\{0FCBC3FF-1C23-416A-B34E-DB5C8039F97A}) (Version: 1.11.0000 - Padma Karpo Translation Committee)
The Illuminator Tibetan-English Dictionary (HKLM\...\{FFFE295B-398B-46ED-BF7A-E0F987BAD447}) (Version: 5.10.0000 - Padma Karpo Translation Committee)
The Sarat Chandra Das Tibetan-English Dictionary (New Edition) (HKLM\...\{547C52BD-E1C5-4FDE-95AC-2517CD13FACB}) (Version: 1.00.8000 - Padma Karpo Translation Committee)
TibetD Reader (HKLM\...\{460EDA54-D395-4152-B7E8-F67B1F3D4EB1}) (Version: 4.61.2000 - Padma Karpo Translation Committee)
TibetDoc (HKLM\...\TibetDoc) (Version:  - )
TortoiseSVN 1.8.5.25224 (32 bit) (HKLM\...\{4B07E3B5-2F98-4EA0-89A3-73FD83148034}) (Version: 1.8.25224 - TortoiseSVN)
Touch 2.22 (HKLM\...\Touch_is1) (Version: 2.2.2.0 - Juan M. Aguirregabiria)
Unicode Converter (C:\Program Files\Unicode Converter\) (HKLM\...\ST5UNST #2) (Version:  - )
Unicode Converter (HKLM\...\ST5UNST #1) (Version:  - )
Unlocker 1.9.2 (HKLM\...\Unlocker) (Version: 1.9.2 - Cedrick Collomb)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (HKLM\...\{CE2CDD62-0124-36CA-84D3-9F4DCF5C5BD9}.KB963707) (Version: 1 - Microsoft Corporation)
USB Video Device (HKLM\...\{399C37FB-08AF-493B-BFED-20FBD85EDF7F}) (Version: 5.8.54300.103 - Sonix)
ViewNX 2 (HKLM\...\{E64C137C-D0B7-467A-B47F-460AAB30F0A3}) (Version: 2.9.0 - Nikon)
Visual Basic for Applications ® Core - English (Version: 6.4.99.69 - Microsoft Corporation) Hidden
Visual Basic for Applications ® Core (Version: 6.4.99.69 - Microsoft Corporation) Hidden
VLC media player 2.1.1 (HKLM\...\VLC media player) (Version: 2.1.1 - VideoLAN)
WebReg (Version: 82.0.173.000 - Hewlett-Packard) Hidden
Windows Internet Explorer 8 (HKLM\...\ie8) (Version: 20090308.140743 - Microsoft Corporation)
Windows Live Call (Version: 14.0.8117.0416 - Microsoft Corporation) Hidden
Windows Live Communications Platform (Version: 14.0.8117.416 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM\...\WinLiveSuite_Wave3) (Version: 14.0.8117.0416 - Microsoft Corporation)
Windows Live Essentials (Version: 14.0.8117.416 - Microsoft Corporation) Hidden
Windows Live Family Safety (Version: 14.0.8118.427 - Microsoft Corporation) Hidden
Windows Live Mail (Version: 14.0.8117.0416 - Microsoft Corporation) Hidden
Windows Live Messenger (Version: 14.0.8117.0416 - Microsoft Corporation) Hidden
Windows Live Photo Gallery (Version: 14.0.8117.416 - Microsoft Corporation) Hidden
Windows Live Sign-in Assistant (HKLM\...\{45338B07-A236-4270-9A77-EBB4115517B5}) (Version: 5.000.818.5 - Microsoft Corporation)
Windows Live Sync (HKLM\...\{B10914FD-8812-47A4-85A1-50FCDE7F1F33}) (Version: 14.0.8117.416 - Microsoft Corporation)
Windows Live Upload Tool (HKLM\...\{205C6BDD-7B73-42DE-8505-9A093F35A238}) (Version: 14.0.8014.1029 - Microsoft Corporation)
Windows Live Writer (Version: 14.0.8117.0416 - Microsoft Corporation) Hidden
Windows Media Format 11 runtime (HKLM\...\Windows Media Format Runtime) (Version:  - )
Windows Media Format 11 runtime (Version:  - Microsoft Corporation) Hidden
Yahoo! Messenger (HKLM\...\Yahoo! Messenger) (Version:  - Yahoo! Inc.)
Yahoo! Software Update (HKLM\...\Yahoo! Software Update) (Version:  - )
 
========================= Memory info: ===================================
 
Percentage of memory in use: 43%
Total physical RAM: 2039.3 MB
Available physical RAM: 1159.5 MB
Total Pagefile: 3026.08 MB
Available Pagefile: 2268.64 MB
Total Virtual: 2047.88 MB
Available Virtual: 1987.32 MB
 
========================= Partitions: =====================================
 
1 Drive c: (Chris) (Fixed) (Total:45.61 GB) (Free:6.64 GB) NTFS
3 Drive e: (DATA) (Fixed) (Total:28.9 GB) (Free:13.89 GB) FAT32
4 Drive f: (HD-PCTU3) (Fixed) (Total:465.76 GB) (Free:235.4 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\JANGCHU-C271DDE
 
Administrator            ASPNET                   Chris                    
Guest                    HelpAssistant            Jangchu                  
Sanjay                   
 
 
**** End of log ****
 

 

cheers

- Chris



#4 hamluis

hamluis

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Posted 07 February 2015 - 12:47 PM

Apologies for the delay...I was playing "catch up" in the Win 7 forum, while ignoring this forum...penance for 8 days out of the loop :).

 

My first impulse was to suspect possible malware due to downloading of various music file converters (IMO, many websites offering these are also apt to install unwanted software) and download managers...but it appears that you don't have sufficient free space on the C: partition.  The expected percentage of the C: partition that should be free space is 15%.  When users have less than the minimum...typicall Windows turns into an auto with water in the gas tank...things don't run smoothly.

 

So I would address that by moving data files (games, videos, documents, graphics) from the C: partition (you do NOT have to use the My Docs, My Videos, etc folders...they are there as a MS concession to users who don't know how to navigate around/within partitions, IMO.  You have plenty of room for such files on the 500GB drive.

 

After moving a sufficient number of files from C:, I would then run the chkdsk /r command, followed by running the sfc /scannow command.  Then...see how the system performs and let us know.

 

Looking at the errors and the data supplied...let's try the above before moving on to other possibilities.

 

Louis






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