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Just got a new laptop with Windows 8.1


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#1 ehzool

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Posted 04 February 2015 - 08:46 PM

I just bought a new HP ENVY TouchSmart M7-J120DX Core i7-4700MQ, 8GB, 17.3 FHD LED Touch-screen Laptop. It's a $1,000 new laptop but I bought it refurbished for $600.

It's great but there is one thing it does sometimes. I have a video to show as well.

 

Sometimes when I'm watching videos or listening to music, suddenly the sound/video will become very choppy and everything slows down. Hovering over things with the mouse become slow too sometimes. Button's don't realize their "hovered over" until 5 seconds of hovering of it.

 

It happens pretty rarely. Maybe once every 2 days at random times. I noticed a quick fix for this is when I unplug my USB audio interface and plug it back in. However, this problem happens even when my audio interface IS NOT plugged in. So when that happens, the only thing I know to do is to restart the computer.

 

I thought maybe it could be a graphics card issue because it started happening when I went to full screen on YouTube once but it also happened when I was just streaming a radio station (no video) so it's confusing.

 

 

4th Gen Intel® CoreTM i7-4700MQ processor

I believe it has Intel HD Graphics 4600 with up to 1793mbps total graphics memory

 

Here is a video

http://youtu.be/zsPaiTd2_PU


Edited by ehzool, 04 February 2015 - 08:53 PM.


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#2 TechnicianOnline

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Posted 04 February 2015 - 08:58 PM

Good laptop, although you might have a bad graphics card.

I'd double check that the OS was actually re-installed and all the drivers are updated to the newest version.. Especially the graphics card.

 

Run this command in CMD to check the install date of Windows.

systeminfo | findstr "Ori"

Check back and let me know what you find.


Edited by TechnicianOnline, 04 February 2015 - 08:58 PM.

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#3 ehzool

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Posted 04 February 2015 - 09:03 PM

Good laptop, although you might have a bad graphics card.

I'd double check that the OS was actually re-installed and all the drivers are updated to the newest version.. Especially the graphics card.

 

Run this command in CMD to check the install date of Windows.

systeminfo | findstr "Ori"

Check back and let me know what you find.

 

Thanks for the quick response. It could be possibly it's a bad graphics card? Even though sometimes it happens when there isn't any video showing? Just streaming audio?

 

I did what you said and I see "Original Install Date: 12/23/2014" That was the day I received the laptop.

 

 

I just realized this seems to happen when my laptop goes to "sleep" or turns off the display and I turn it back on as well


Edited by ehzool, 04 February 2015 - 09:37 PM.





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