Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Series of problems that only occur on one network


  • Please log in to reply
4 replies to this topic

#1 levigu

levigu

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:01:58 AM

Posted 04 February 2015 - 05:25 PM

I'm having connectivity problems which only occur on my home network. Any devices connected to the network encounter problems, but work fine when connected to any other network.

 

Some of these problems include:

  • Games, and gaming services like Steam and Origin, fail to establish a connection.
  • Some streaming services, such as justin.tv and JWPlayer, don't load.
  • Torrent programs don't connect to any peers.
  • Hamachi rarely is able to sustain a connection.
  • Login failure when using a variety of web- or network-based applications.

I'm using a TP-Link WR841N router and my ISP is BT. Resetting the router to factory settings does not help. Any advice would be much appreciated, thanks in advance!



BC AdBot (Login to Remove)

 


m

#2 Wand3r3r

Wand3r3r

  • Members
  • 2,027 posts
  • OFFLINE
  •  
  • Local time:06:58 PM

Posted 04 February 2015 - 05:44 PM

Suggestions:

 

1. Call BT and have them do a line and modem check

2. go to speedtest.net and do a broadband test.  Post the results here for review

3. make sure you are not part of a botnet.  It can consume your bandwidth.

4. do a tracert yahoo.com via command line and post the results for review



#3 levigu

levigu
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:01:58 AM

Posted 04 February 2015 - 06:19 PM

Speedtest results:

 

Ping - 29ms

Download speed - 25.26 Mbps

Upload speed - 11.07 Mbps

 

I've ran a series of infection cleaning tools, and I don't believe I'm part of a botnet.

 

tracert output:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     1 ms    <1 ms     1 ms  192.168.0.1
  3     1 ms     1 ms     1 ms  BTHomeHub.home [192.168.1.254]
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6     4 ms    11 ms    17 ms  217.41.217.125
  7    10 ms     9 ms    10 ms  213.120.181.42
  8    10 ms    11 ms    11 ms  213.120.180.165
  9    10 ms     9 ms     9 ms  213.120.179.81
 10    24 ms     9 ms    10 ms  acc1-xe-5-1-3.sf.21cn-ipp.bt.net [109.159.251.117]
 11    19 ms    17 ms    17 ms  core1-te-0-13-0-13.ealing.ukcore.bt.net [109.159.251.167]
 12    15 ms    16 ms    15 ms  peer4-te0-1-0-10.telehouse.ukcore.bt.net [109.159.254.253]
 13    66 ms    17 ms    35 ms  195.66.224.115
 14    99 ms   104 ms    98 ms  ae7.pat1.nyc.yahoo.com [66.196.65.13]
 15   103 ms    98 ms   107 ms  ae7.pat1.dce.yahoo.com [216.115.104.120]
 16   115 ms   115 ms   115 ms  ae-6.pat1.che.yahoo.com [216.115.96.81]
 17   135 ms   148 ms   134 ms  ae-5.pat1.dnx.yahoo.com [216.115.96.34]
 18   161 ms   169 ms   162 ms  ae-8.pat2.gqb.yahoo.com [216.115.96.204]
 19   164 ms   164 ms   170 ms  ae-1.msr1.gq1.yahoo.com [66.196.67.5]
 20   170 ms   170 ms   170 ms  xe-1-0-1.clr1-a-gdc.gq1.yahoo.com [98.137.31.129]
 21   164 ms   164 ms   163 ms  et-17-1.fab2-1-gdc.gq1.yahoo.com [98.137.31.168]
 22   167 ms   167 ms   169 ms  po-10.bas1-7-prd.gq1.yahoo.com [206.190.32.15]
 23   168 ms   167 ms   164 ms  ir1.fp.vip.gq1.yahoo.com [206.190.36.45]

Trace complete.


#4 Wesker1984

Wesker1984

  • Members
  • 19 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:01:58 AM

Posted 04 February 2015 - 06:35 PM

 

Speedtest results:

 

Ping - 29ms

Download speed - 25.26 Mbps

Upload speed - 11.07 Mbps

 

I've ran a series of infection cleaning tools, and I don't believe I'm part of a botnet.

 

tracert output:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     1 ms    <1 ms     1 ms  192.168.0.1
  3     1 ms     1 ms     1 ms  BTHomeHub.home [192.168.1.254]
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6     4 ms    11 ms    17 ms  217.41.217.125
  7    10 ms     9 ms    10 ms  213.120.181.42
  8    10 ms    11 ms    11 ms  213.120.180.165
  9    10 ms     9 ms     9 ms  213.120.179.81
 10    24 ms     9 ms    10 ms  acc1-xe-5-1-3.sf.21cn-ipp.bt.net [109.159.251.117]
 11    19 ms    17 ms    17 ms  core1-te-0-13-0-13.ealing.ukcore.bt.net [109.159.251.167]
 12    15 ms    16 ms    15 ms  peer4-te0-1-0-10.telehouse.ukcore.bt.net [109.159.254.253]
 13    66 ms    17 ms    35 ms  195.66.224.115
 14    99 ms   104 ms    98 ms  ae7.pat1.nyc.yahoo.com [66.196.65.13]
 15   103 ms    98 ms   107 ms  ae7.pat1.dce.yahoo.com [216.115.104.120]
 16   115 ms   115 ms   115 ms  ae-6.pat1.che.yahoo.com [216.115.96.81]
 17   135 ms   148 ms   134 ms  ae-5.pat1.dnx.yahoo.com [216.115.96.34]
 18   161 ms   169 ms   162 ms  ae-8.pat2.gqb.yahoo.com [216.115.96.204]
 19   164 ms   164 ms   170 ms  ae-1.msr1.gq1.yahoo.com [66.196.67.5]
 20   170 ms   170 ms   170 ms  xe-1-0-1.clr1-a-gdc.gq1.yahoo.com [98.137.31.129]
 21   164 ms   164 ms   163 ms  et-17-1.fab2-1-gdc.gq1.yahoo.com [98.137.31.168]
 22   167 ms   167 ms   169 ms  po-10.bas1-7-prd.gq1.yahoo.com [206.190.32.15]
 23   168 ms   167 ms   164 ms  ir1.fp.vip.gq1.yahoo.com [206.190.36.45]

Trace complete.

It's stalling at the hop from your BT Hub, I'd be checking the settings on it or getting help from BT with it, looks like it's struggling on the WAN interface as the trace went on to the hub fine, but stalled on it's way on to the web.

EDIT, I see that you're using a secondary router, have you got your hub in modem mode or is it still running as a router? What's your default gateway according to ipconfig/ifconfig?


Edited by Wesker1984, 04 February 2015 - 06:38 PM.


#5 Wand3r3r

Wand3r3r

  • Members
  • 2,027 posts
  • OFFLINE
  •  
  • Local time:06:58 PM

Posted 04 February 2015 - 07:24 PM

Request time outs don't mean that the connection is stalled.  It only means those hops are configured to not response to ICMP requests.  A stall would be indicated by a latency spike like 200-2000ms. Even though you couldn't see that since those hops don't show the ms rates if you saw a large ms rating after that you would know they are a problem.  Not seeing that in this case with 4 ms.

 

Otherwise the tracert looks pretty normal

 

1 <1 ms <1 ms <1 ms 192.168.1.1

2 1 ms <1 ms 1 ms 192.168.0.1

3 1 ms 1 ms 1 ms BTHomeHub.home [192.168.1.254]

 

You do realize you have three private routers in series? Reason for that?

You need to be running your tests from the BThomehub if you want true results.  Can you do a wired connection to the BThub?

 

I also don't think its such a great idea ip addressing wise to go from x.x.1.x to x.x.0.x and then back to x.x.1.x

Clearly its working but there are better ways of setting up routers than in series like this.


Edited by Wand3r3r, 04 February 2015 - 07:26 PM.





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users