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daughter had virus


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#1 Beth102

Beth102

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Posted 04 February 2015 - 04:55 PM

OK my daughter just got virus in computer...she just got an ASUS and set it up yesterday...computer would not open last night...somehow she said Mcafree popped up gaver her a number to call...she called it...it was supposed to be Microsoft. The guy helped her over the phone to clean the computer and she has NOD32 Antivirus installed on it. i was upset bwecause I would NEVER call a number that jumped up from a message like that, and she paid a good bit of money for this guy to work with her overl the phone.

 

Now the day before this happened I had a virus of some sort...that Malwarebytes did not remove automatically and it gave me the option to delete two files which I did.  I then ran NOD32 Antivirus scan on my computer it came up clean.

 

MY QUESTION, if my daughter and I are using the same wifi, can viruses or bugs jump from one computer to another over the wifi?  Let me know the answer to this.

 

QUESTION TWO:  One of the things I deleted on my computer was an ANdroid virus...I have a Samsung Galaxy III. Does this mean I should stay off the wifi with my phone and how do clean something off a Samsung Galaxy?  Do I go to Verizon phone center?

 

I can go to Microcenter store myself and they will clean my computer for free I am not sure I need to do that.

 

QUESTION 3:   I will run more scans on this one. Tonight I will come back to this site and run software to see if it picks something up...Please tell me what that is as I forget now...

 

Thanks

Beth


Edited by hamluis, 04 February 2015 - 05:09 PM.
Moved from Win 8 to Am I Infected - Hamluis.


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