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Windows stops my video card from working (Code 43)

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#1 martdiamond


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Posted 04 February 2015 - 02:25 PM

Hello everyone, the last couple of days I've struggled with updating Windows but after a clean install it finally managed to do it. This however did not fix my original problem which was that my video card's drivers weren't recognized anymore and my video card stopped working. 


I have a laptop with two Video Cards (switches between them according to the Graphics needed at anytime) as is not that uncommon I suppose. After the clean install and updating of windows I still got a pop up message that my video card has been stopped working. When I check under Device Manager it shows that both video cards have stopped working with error code 43. I have the following two video cards:


- AMD M880G with ATI Mobility Radeon HD 4250

- AMD Mobility Radeon HD 5000 Series


After the clean install I updated my drivers to the recommended version (14.2 I think). I did a bit of googling before coming here and I came across some suggestions that I should update my Chipset Drivers. As I understand it these chipset drivers are the drivers for my motherboard and updating them could fix the problem. After that I downloaded CPU-Z to see what motherboard I have:


- Chipset: AMD 785GX

- Southbridge: AMD SB800


I tried looking for these chipset drivers, but can't find them on the AMD website (which is horrendous to navigate by the way) and am therefore a bit stuck. My questions to you are:


- Will updating my Chipset Drivers help with my problem? 

- Where can I find the correct files?

- Is there something else I should do/have done?

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#2 hamluis



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Posted 06 February 2015 - 04:31 PM

You should be getting drivers for your version of Windows...from the laptop manufacturer's website, if such are available.



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