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A virus will not let me log onto Windows 7.


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#1 Ccarteraws

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Posted 03 February 2015 - 04:39 PM

I am getting a black screen with cursor upon reboot.  I can get a screen to appear after hitting CONROL ALT DELETE but selecting any of the items will not allow me to do anything.  I cannot get logged onto the computer.  This is a decent PC from 2012 that has run fine with no issues until today.

I downloaded the FARBAR RECOVERY SCAN TOOL (FRST) and ran it from a flash drive and got the txt file after running the diagnostic tool.

There is a post from May 2014 that is similar and it instructed the person to download/run this tool and obtain the TXT file.  I have the file for reference for someone who can help.

Looking for some help at this point to get the problem repaired.  

 

Edit: Topic moved from Windows 7 to the more appropriate forum. ~ Animal



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#2 RolandJS

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Posted 03 February 2015 - 04:49 PM

From another computer, download onto your USB stick portable version of Tweaking.com's Windows Repair (All in One), sneaker net back to your busted w7 pc, run it, accept defaults, maybe add #s 26 & 27 if memory serves me.  Obviously, when the BC techs weigh in, be sure to follow their advice to the letter.


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#3 Ccarteraws

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Posted 03 February 2015 - 06:51 PM

Roland:  Thanks for the info.  Im going to wait and see if anyone else has a fix before I try your suggestion.  I want to try and fix this once if possible and get it right the first time.  



#4 quietman7

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Posted 03 February 2015 - 07:22 PM

Since you already ran FRST, it's log should be reviewed, however they are not permitted in this forum.

Please can start a new topic and post your log in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.

After doing this, please reply back in this thread with a link to the new topic so we can close this one.
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#5 Ccarteraws

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Posted 03 February 2015 - 07:23 PM

Janitor:  Will do.  Thanks for the instructions.  Greatly appreciated.



#6 quietman7

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Posted 03 February 2015 - 07:25 PM

Not a problem.
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