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Problem running XP in Safe Mode / Drivers listed for SafeBoot?


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4 replies to this topic

#1 midimusicman79

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Posted 03 February 2015 - 10:01 AM

Hi all!

 

I am having a problem running Microsoft Windows XP Professional SP3 in Safe Mode. After a few minutes the computer shuts itself down without any error message. And after a manual cold start (30 seconds), the following pops up on the screen: "CPU Overtemperature failing. Press F1 to resume." And after this, Windows starts normally.

 

I therefore ran FRST in an attempt to document this problem, which in Addition.txt reports this:

 

==================== Safe Mode (whitelisted) ===================

(If an item is included in the fixlist, it will be removed from the registry. The "AlternateShell" will be restored.)

HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\36140592.sys => ""="Driver"
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\CleanHlp => ""="Driver"
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\CleanHlp.sys => ""="Driver"
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\WdfLoadGroup => ""=""
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\36140592.sys => ""="Driver"
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\CleanHlp => ""="Driver"
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\CleanHlp.sys => ""="Driver"
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\WdfLoadGroup => ""=""

 

So, therefore my resulting question for you is: Can I use FRST to safely delete these drivers in order to fix this problem?

 

I am aware of CleanHlp and CleanHlp.sys both belonging to EAM, which I successfully tried out a couple of months ago, however WdfLoadGroup seems to be Microsoft-related.

 

Thank you very much in advance for the help!

 

Regards,

midimusicman79


MS Win 10 Pro 64-bit, EAM Pro/EEK, MB 3 Free, WPP, SWB Free, CryptoPrevent Free and Unchecky, WFW, FFQ with uBO, Ghostery, Grammarly Free and HTTPS Ew. Acronis TI 2018, K. Sw. Upd. AM-tools: 9-lab RT BETA, AdwCleaner, Auslogics AM, aswMBR, Avira PCC, BD ART, catchme, Cezurity AV, CCE, CKS, ClamWin P., Crystal Sec., DDS, DWCI, EMCO MD, eScan MWAV, ESS/EOS, FGP, FMTB, FRST, F-SOS, FSS, FreeFixer, GMP, GMER, hP BETA, HJT, Inherit, JRT, K. avz4, KVRT, K. TDSSKiller, LSP-Fix, MB 3 Free, MBAR BETA, MA Stinger, NMC, NoBot, NPE, NSS, NVT MRF (NMRF), OTL, PCC, QD, RCS, RSIT, RKill, Rs, SC, SR, SAP, SVRT, SAS, SL, TMHC, TSA ART, UHM, Vba32 AR, VRS, WR (AiO), Xvirus PG, ZAM, ZHPC, ZHPD and Zoek. I have 23 Years of PC Experience. Bold = effective.


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#2 Aura

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Posted 03 February 2015 - 03:59 PM

Personally, I wouldn't mess around with FRST if you weren't trained to use it. Yes the tutorial is available to the public, but it doesn't means that anyone can learn how to use it the proper way. If you feel that your Safe Mode has been compromised by a malware of some sort, you are free to get checked in the malware removal section. If your helper notices that the following entries are malicious and should be removed, he'll create a special fix list for you so you can use it with FRST. Other that that, unless you've been trained to use a such tool, you shouldn't do anything by yourself with it.

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#3 quietman7

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Posted 03 February 2015 - 09:09 PM


Since you already ran FRST, it's log should be reviewed, however they are not permitted in this forum.

Please can start a new topic and post your log in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.

After doing this, please reply back in this thread with a link to the new topic so we can close this one.
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#4 midimusicman79

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Posted 04 February 2015 - 10:42 AM

Hi again, Aura. & quietman7!

 

Thanks for the prompt answers - Done.

 

New topic has been posted here: http://www.bleepingcomputer.com/forums/t/565658/leftover-drivers-compromising-safe-mode-need-help-reviewing-frst-logs/

 

Regards,

midimusicman79.


MS Win 10 Pro 64-bit, EAM Pro/EEK, MB 3 Free, WPP, SWB Free, CryptoPrevent Free and Unchecky, WFW, FFQ with uBO, Ghostery, Grammarly Free and HTTPS Ew. Acronis TI 2018, K. Sw. Upd. AM-tools: 9-lab RT BETA, AdwCleaner, Auslogics AM, aswMBR, Avira PCC, BD ART, catchme, Cezurity AV, CCE, CKS, ClamWin P., Crystal Sec., DDS, DWCI, EMCO MD, eScan MWAV, ESS/EOS, FGP, FMTB, FRST, F-SOS, FSS, FreeFixer, GMP, GMER, hP BETA, HJT, Inherit, JRT, K. avz4, KVRT, K. TDSSKiller, LSP-Fix, MB 3 Free, MBAR BETA, MA Stinger, NMC, NoBot, NPE, NSS, NVT MRF (NMRF), OTL, PCC, QD, RCS, RSIT, RKill, Rs, SC, SR, SAP, SVRT, SAS, SL, TMHC, TSA ART, UHM, Vba32 AR, VRS, WR (AiO), Xvirus PG, ZAM, ZHPC, ZHPD and Zoek. I have 23 Years of PC Experience. Bold = effective.


#5 quietman7

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Posted 04 February 2015 - 11:14 AM


Now that your new topic is posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Response Team member...nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the information or any log(s) you already posted. Further, any modifications you make on your own may cause confusion for the member assisting you and could complicate the malware removal process or make things worst which would extend the time it takes to clean your computer.

From this point on the Malware Response Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take several days to get a response because the Malware Response Team members are very busy working logs posted before yours. They are volunteers but your topic will be reviewed and answered as soon as possible. Once you have posted your log and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the Malware Response Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Response Team member is already assisting you and not open the thread to respond.

I advise checking your new topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, please follow Step One and CLICK the link so it will report your topic to the team members.

To avoid confusion, I am closing this topic.

Good luck.
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