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Need HELP- Cryptowall3.0


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#1 jaks69

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Posted 03 February 2015 - 09:21 AM

Can anyone help me recover my files, somehow Cryptowall 3.0 got on my computer and proceeded to wreck all my files by not allowing me to open any of them .jpg, .doc, .pdf etc.... I purchased Spyhunter 4 but that only found this issue and was not able to completely delete it and repair my files. I also tried to go back to an older restore point but that didn't work either because one you reboot the computer the virus goes in and deletes old restore points. Help..........



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#2 Aura

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Posted 03 February 2015 - 10:20 AM

Hi jaks :)

Sadly files encrypted by CryptoWall cannot be decrypted. There's no decrypter at the moment that is able to break the encrypted used and therefore decrypt all your files without having to pay the ransom. I'm sorry to have to tell you that. Also, SpyHunter 4 isn't worth paying for, it's a product that was considered back in the a rogueware (which means that you had to pay for it to delete the threats it detected) and even today it's still a shady product that is not as efficient as all the other Antimalware around. If you paid for it, I strongly suggest you to get a refund as you are wasting your money on it. Lastly, if you've been infected by CryptoWall and need assistance, you should post in the general CryptoWall assistance thread here:

http://www.bleepingcomputer.com/forums/t/532879/cryptowall-new-variant-of-cryptodefense/

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#3 quietman7

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Posted 03 February 2015 - 04:01 PM


A repository of all current knowledge regarding CryptoWall, CryptoWall 2.0 & CryptoWall 3.0 is provided by Grinler (aka Lawrence Abrams), in this tutorial: CryptoWall and DECRYPT_INSTRUCTION Ransomware Information Guide and FAQ

Reading that Guide will help you understand what CryptoWall & CryptoWall 2.0 does and provide information for how to deal with it and possibly decrypt/recover your files. Cryptowall typically deletes all Shadow Volume Copies with vssadmin.exe so that you cannot restore your files via System Restore or using a program like Shadow Explorer...but it never hurts to try. At this time there is no fix tool and no way to retrieve the private key that can be used to decrypt your files without paying the ransom.

CryptoWall 3.0 uses its new TOR gateways and has an extended deadline to pay the ransome...
see After a brief hiatus malware developers release CryptoWall 3.0.

There is also a lengthy ongoing discussion in this topic: CryptoWall - new variant of CryptoDefense Support & Discussion Topic.

Rather than have everyone start individual topics, it would be best (and more manageable for staff) if you posted any questions, comments or requests for assistance in that topic discussion.

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