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What is Quick Start www.istart123


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#1 harkcomp

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Posted 02 February 2015 - 10:09 PM

I started my computer this evening and all of the sudden a new search box pops up on the screen that is titled "QUICK START" next to the box is a triangle shapped icon that is sectioned off into four colors, yellow, green, red and blue. At the top of my screen in the address box there is an address that reads www.istart123. I have never seen any of this before as it just suddenly appeared on my screen. I did a google on www.istart123 and saw a line that described it as a virus. And I saw another line that is listed as a "istart123 uninstall". I'm reluctant to click on the uninstall site for fear that itself may be a virus. I closed out and did a complete systems scan and found the system to be clean of any viruses. I don't want this istart123 in my system but I'm uncertain as to how to safely get rid of it. Has anyone else seen this befofre and can anyone help? Thanks!

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#2 jh1234l

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Posted 03 February 2015 - 06:46 PM

Hello, harkcomp! Let's start with some important instructions:

 

  • Avoid installing or uninstalling programs during the malware removal process, which may complicate malware removal efforts
  • Do NOT run tools such as Combofix unless instructed by a BleepingComputer staff member. These tools can break your computer if used improperly.
  • If you want to, you should back up all important documents and files to an external storage device or online file backup service.

Step 1: Please download MiniToolBox by Farbar, and save it to your desktop.

 

Run the program. Please select the following options:

 

  1. Flush DNS
  2. Report IE proxy settings
  3. Reset IE proxy settings
  4. Report FF proxy settings
  5. Reset FF proxy settings
  6. List content of Hosts
  7. List installed programs

After the program finishes its job, it will create a log file called "Result.txt" on your desktop. Post the contents of that file in your next reply.

Step 2: Please download AdwCleaner by Xplode, and save it to your desktop.

 

  1. Click on the "scan" button.
  2. The tool will scan your computer for adware; this may take a few minutes.
  3. After the scan has finished, click on the "Report" button. A logfile, AdwCleaner[R0].txt, will show.
  4. After viewing the log, close the log file window. View the list of adware detections, and uncheck ones that you do not want to remove(i.e. the ones which you're sure to be benign).
  5. Press the "Clean" button. You will be requested to restart your computer.
  6. After restarting your computer, a log file called AdwCleaner[S0].txt will show. Post the contents of that log file in your next reply.
  7. Reply with information on whether or not the popups are gone.

 

Step 3: Run ESET online scanner

 

  1. Using Internet Explorer, navigate to http://www.eset.com/us/online-scanner-popup/ (If you used another web browser, such as Firefox, you will have to download an installer file)
  2. Read through the program's terms of use. If you agree with it, check the checkbox which confirms that you accepted the program's terms of use. If you do not agree with its terms of use, then notify me and I can find another virus cleaning solution for you.
  3. Accept any security warnings which may appear.
  4. Click on the advanced settings part, and select "Scan for potentially unsafe applications","remove found threats", and "Scan archives".
  5. Check "scan for potentially unwanted applications".
  6. Click "start".
  7. Eset will download updates and scan your computer; this may take a few minutes to a few hours.
  8. When the scan completes, click "list threats".
  9. Click "Export", and save the log file to your desktop.
  10. Post the contents of the log file to your next forum post. Please note that if ESET does not detect anything, it may not necessarily generate a log file.


#3 boopme

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Posted 04 February 2015 - 12:08 AM

Just to add, iStart123 is a browser hijacker, which is installed hidden within an application you installed. It is a good idea to not use the Recommended install but use the Custom option. Here you can usually UN check the installs for most of these. Please run the scans offered.
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