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BSOD Help please


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6 replies to this topic

#1 AARONDANIEL

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Posted 02 February 2015 - 07:53 PM

My laptop has been crashing constantly and I am currently in safe mode to even post this if anyone can help and guide me through the process i will be extremely greatful. Thanks. 



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#2 AARONDANIEL

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Posted 02 February 2015 - 07:59 PM

And it crashed again... :(



#3 Aura

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Posted 02 February 2015 - 08:04 PM

Hi AARON :)

It would help us if you could give us the BSOD minidumps.

Inxv2xa.pngBSOD Minidumps
Follow the instructions below to get and upload your BSOD minidumps so I can analyze them:
  • Create a new folder on your Desktop called dumps;
  • Go in your C:\windows\minidump folder, copy every files inside then paste them in your dumps folder;
  • Right-click on the dumps folder, select Send to then Compressed (zipped) folder;
  • Attach the compressed folder (archive) to your next reply and post it;

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#4 AARONDANIEL

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Posted 02 February 2015 - 08:13 PM

Hi AARON :)

It would help us if you could give us the BSOD minidumps.

Inxv2xa.pngBSOD Minidumps
Follow the instructions below to get and upload your BSOD minidumps so I can analyze them:

  • Create a new folder on your Desktop called dumps;
  • Go in your C:\windows\minidump folder, copy every files inside then paste them in your dumps folder;
  • Right-click on the dumps folder, select Send to then Compressed (zipped) folder;
  • Attach the compressed folder (archive) to your next reply and post it;

 

Thank you so much for the reply here it is

Attached Files



#5 Aura

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Posted 02 February 2015 - 08:16 PM

It seems that all your BSODs are caused by the fwpkclnt.sys driver, which is Windows system driver. However, the processes causing these crashes are mbam.exe and mbamservice.exe. In other words, Malwarebytes. Uninstall Malwarebytes and then run the mbam-clean.exe utility like instructed in the link below:

https://forums.malwarebytes.org/index.php?/topic/122284-mbam-clean-removal-process/

Once done, restart your computer normally and see if it boots without giving a BSOD.

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#6 AARONDANIEL

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Posted 02 February 2015 - 08:26 PM

Thank you so much for your help i believe it has helped this has literally made my day. Thank You.



#7 Aura

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Posted 02 February 2015 - 08:29 PM

No problem AARON :) May I ask you to list me your installed programs? Malwarebytes shouldn't crash like that for no reason, I want to see if there's a program that could conflict with it.

3Al62Pm.pngList Installed Programs
  • Download MiniToolBox and move it to your Desktop;
  • Execute it by double-clicking on it;
  • Check the "List Installed Programs" checkbox;
    dE2KOUZ.png
  • Click on the Go button;
  • Once the scan is complete, a log will open.
    wRKHMXW.png
  • Copy/paste (select the Notepad, press Ctrl + A then Ctrl + C to copy, and Ctrl + V to paste) the content of the output log in your next reply;

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