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Unable to receive Windows 7 Updates after reinstall


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#1 MurphyMan

MurphyMan

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Posted 02 February 2015 - 06:03 PM

I had a heck of a time with a slow computer, which I just assembled last month. http://www.bleepingcomputer.com/forums/t/564975/new-build-getting-blue-screen-of-death-daily/  I finally re installed Windows 7 and the slow issue has been resolved.  Unfortunately a new problem has cropped up.

 

I am not able to update Windows 7. I keep getting the 8024402C Windows Update encountered an unknown error.

 

I have tried a lot.  I have run the Windows Fixit programs. I have tried all this stuff> http://support.microsoft.com/kb/2509997  I have renamed the Software Distribution Folder. I have manually downloaded and installed the 958056 update.

 

After tried that last step, I was able to install an update.  Unfortunately, after the reboot, I got 8024402C Windows Update encountered an unknown error again.

 

So, any suggestions?

 

Just for grins, I just ran MiniToolBox With Event Errors, In stalled Programs, List Users, and Minidump files checked, and here is the result:

 

MiniToolBox by Farbar  Version: 30-11-2014
Ran by Sam (administrator) on 02-02-2015 at 16:36:51
Running from "C:\Users\Sam\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (02/02/2015 04:21:28 PM) (Source: Application Error) (User: )
Description: Faulting application name: Explorer.EXE, version: 6.1.7601.17514, time stamp: 0x4ce7a144
Faulting module name: wucltux.dll, version: 7.6.7600.320, time stamp: 0x537397ee
Exception code: 0xc0000005
Fault offset: 0x000000000005b28c
Faulting process id: 0x8f4
Faulting application start time: 0xExplorer.EXE0
Faulting application path: Explorer.EXE1
Faulting module path: Explorer.EXE2
Report Id: Explorer.EXE3
 
Error: (02/02/2015 03:06:22 PM) (Source: Application Error) (User: )
Description: Faulting application name: GoogleUpdate.exe, version: 1.3.21.103, time stamp: 0x4f3c6d6c
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x74df6cc4
Faulting process id: 0xf00
Faulting application start time: 0xGoogleUpdate.exe0
Faulting application path: GoogleUpdate.exe1
Faulting module path: GoogleUpdate.exe2
Report Id: GoogleUpdate.exe3
 
Error: (02/02/2015 03:06:22 PM) (Source: Google Update) (User: NT AUTHORITY)
Description: Google Update has encountered a fatal error.
ver=1.3.25.11;lang=en;guid={D578203E-3134-4DF9-89E7-A6A85AC12BE4};is_machine=1;oop=0;upload=1;minidump=C:\Program Files (x86)\Google\CrashReports\0a0b83de-db9e-49bf-a598-cd1010a94bb9.dmp
 
Error: (02/02/2015 03:06:21 PM) (Source: Application Error) (User: )
Description: Faulting application name: atkexComSvc.exe, version: 0.0.0.0, time stamp: 0x00000000
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x74df6cc4
Faulting process id: 0x600
Faulting application start time: 0xatkexComSvc.exe0
Faulting application path: atkexComSvc.exe1
Faulting module path: atkexComSvc.exe2
Report Id: atkexComSvc.exe3
 
Error: (02/02/2015 03:01:28 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Volume/disk not connected or not found.
Error context: CreateFileW(\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy12,0xc0000000,0x00000003,...).
 
 
Operation:
   Processing PostFinalCommitSnapshots
 
Context:
   Execution Context: System Provider
 
Error: (02/02/2015 01:42:08 PM) (Source: RasClient) (User: )
Description: CoId={55D0AF52-2BE8-46EA-A794-4228CA3F7349}: The user Sam-PC\Sam dialed a connection named Broadband Connection which has failed. The error code returned on failure is 651.
 
Error: (02/02/2015 01:40:33 PM) (Source: RasClient) (User: )
Description: CoId={B6DBE545-8386-497A-AD09-0AB128ED392A}: The user Sam-PC\Sam dialed a connection named Broadband Connection which has failed. The error code returned on failure is 651.
 
Error: (02/02/2015 01:38:12 PM) (Source: RasClient) (User: )
Description: CoId={8BFC6452-B8CE-48A4-87DB-2D7C7DA80AF4}: The user Sam-PC\Sam dialed a connection named Broadband Connection which has failed. The error code returned on failure is 0.
 
Error: (02/02/2015 01:36:16 PM) (Source: RasClient) (User: )
Description: CoId={C3A4EB0D-54D8-4DF8-B008-CF3F6104D6C0}: The user Sam-PC\Sam dialed a connection named Broadband Connection which has failed. The error code returned on failure is 651.
 
Error: (02/02/2015 00:34:09 PM) (Source: RasClient) (User: )
Description: CoId={D0EA050D-F69C-42BC-915E-5EF8194E0278}: The user Sam-PC\Sam dialed a connection named Broadband Connection which has failed. The error code returned on failure is 0.
 
 
System errors:
=============
Error: (02/02/2015 04:22:44 PM) (Source: NetBT) (User: )
Description: The name "SAM-PC         :0" could not be registered on the interface with IP address 192.168.254.33.
The computer with the IP address 192.168.254.28 did not allow the name to be claimed by
this computer.
 
Error: (02/02/2015 04:22:43 PM) (Source: NetBT) (User: )
Description: The name "SAM-PC         :20" could not be registered on the interface with IP address 192.168.254.33.
The computer with the IP address 192.168.254.28 did not allow the name to be claimed by
this computer.
 
Error: (02/02/2015 04:22:43 PM) (Source: Server) (User: )
Description: The server could not bind to the transport \Device\NetBT_Tcpip_{BD67B7DA-0D9B-46D3-B987-1186BB2F5DD4} because another computer on the network has the same name.  The server could not start.
 
Error: (02/02/2015 04:22:17 PM) (Source: Service Control Manager) (User: )
Description: The Windows Update service did not shut down properly after receiving a preshutdown control.
 
Error: (02/02/2015 04:03:34 PM) (Source: NetBT) (User: )
Description: The name "SAM-PC         :0" could not be registered on the interface with IP address 192.168.254.33.
The computer with the IP address 192.168.254.28 did not allow the name to be claimed by
this computer.
 
Error: (02/02/2015 04:03:33 PM) (Source: NetBT) (User: )
Description: The name "SAM-PC         :20" could not be registered on the interface with IP address 192.168.254.33.
The computer with the IP address 192.168.254.28 did not allow the name to be claimed by
this computer.
 
Error: (02/02/2015 04:03:33 PM) (Source: Server) (User: )
Description: The server could not bind to the transport \Device\NetBT_Tcpip_{BD67B7DA-0D9B-46D3-B987-1186BB2F5DD4} because another computer on the network has the same name.  The server could not start.
 
Error: (02/02/2015 03:15:36 PM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.
 
New Signature Version: 
 
Previous Signature Version: 0.0.0.0
 
Update Source: %NT AUTHORITY59
 
Update Stage: 4.6.0305.00
 
Source Path: 4.6.0305.01
 
Signature Type: %NT AUTHORITY602
 
Update Type: %NT AUTHORITY604
 
User: NT AUTHORITY\SYSTEM
 
Current Engine Version: %NT AUTHORITY605
 
Previous Engine Version: %NT AUTHORITY606
 
Error code: %NT AUTHORITY607
 
Error description: %NT AUTHORITY608
 
Error: (02/02/2015 03:14:53 PM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.
 
New Signature Version: 
 
Previous Signature Version: 0.0.0.0
 
Update Source: %NT AUTHORITY59
 
Update Stage: 4.6.0305.00
 
Source Path: 4.6.0305.01
 
Signature Type: %NT AUTHORITY602
 
Update Type: %NT AUTHORITY604
 
User: NT AUTHORITY\SYSTEM
 
Current Engine Version: %NT AUTHORITY605
 
Previous Engine Version: %NT AUTHORITY606
 
Error code: %NT AUTHORITY607
 
Error description: %NT AUTHORITY608
 
Error: (02/02/2015 03:06:55 PM) (Source: NetBT) (User: )
Description: The name "SAM-PC         :0" could not be registered on the interface with IP address 192.168.254.33.
The computer with the IP address 192.168.254.28 did not allow the name to be claimed by
this computer.
 
 
Microsoft Office Sessions:
=========================
Error: (02/02/2015 04:21:28 PM) (Source: Application Error)(User: )
Description: Explorer.EXE6.1.7601.175144ce7a144wucltux.dll7.6.7600.320537397eec0000005000000000005b28c8f401d03f34187dbcbfC:\Windows\Explorer.EXEC:\Windows\system32\wucltux.dlld4bdd521-ab29-11e4-b31f-10c37b4b8f5f
 
Error: (02/02/2015 03:06:22 PM) (Source: Application Error)(User: )
Description: GoogleUpdate.exe1.3.21.1034f3c6d6cunknown0.0.0.000000000c000000574df6cc4f0001d03f2c18e16350C:\Program Files (x86)\Google\Update\GoogleUpdate.exeunknown56a35a93-ab1f-11e4-a4aa-10c37b4b8f5f
 
Error: (02/02/2015 03:06:22 PM) (Source: Google Update)(User: NT AUTHORITY)
Description: Google Update has encountered a fatal error.
ver=1.3.25.11;lang=en;guid={D578203E-3134-4DF9-89E7-A6A85AC12BE4};is_machine=1;oop=0;upload=1;minidump=C:\Program Files (x86)\Google\CrashReports\0a0b83de-db9e-49bf-a598-cd1010a94bb9.dmp
 
Error: (02/02/2015 03:06:21 PM) (Source: Application Error)(User: )
Description: atkexComSvc.exe0.0.0.000000000unknown0.0.0.000000000c000000574df6cc460001d03f29ffbb0da6C:\Program Files (x86)\ASUS\AXSP\1.01.02\atkexComSvc.exeunknown5622d044-ab1f-11e4-a4aa-10c37b4b8f5f
 
Error: (02/02/2015 03:01:28 PM) (Source: VSS)(User: )
Description: CreateFileW(\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy12,0xc0000000,0x00000003,...)
 
Operation:
   Processing PostFinalCommitSnapshots
 
Context:
   Execution Context: System Provider
 
Error: (02/02/2015 01:42:08 PM) (Source: RasClient)(User: )
Description: {55D0AF52-2BE8-46EA-A794-4228CA3F7349}Sam-PC\SamBroadband Connection651
 
Error: (02/02/2015 01:40:33 PM) (Source: RasClient)(User: )
Description: {B6DBE545-8386-497A-AD09-0AB128ED392A}Sam-PC\SamBroadband Connection651
 
Error: (02/02/2015 01:38:12 PM) (Source: RasClient)(User: )
Description: {8BFC6452-B8CE-48A4-87DB-2D7C7DA80AF4}Sam-PC\SamBroadband Connection0
 
Error: (02/02/2015 01:36:16 PM) (Source: RasClient)(User: )
Description: {C3A4EB0D-54D8-4DF8-B008-CF3F6104D6C0}Sam-PC\SamBroadband Connection651
 
Error: (02/02/2015 00:34:09 PM) (Source: RasClient)(User: )
Description: {D0EA050D-F69C-42BC-915E-5EF8194E0278}Sam-PC\SamBroadband Connection0
 
 
 
=========================== Installed Programs ============================
AMD Catalyst Control Center (x32 Version: 2013.1101.1244.20992 - Advanced Micro Devices, Inc.) Hidden
AMD Catalyst Install Manager (HKLM\...\{82DEBC0B-5BAD-5918-2EDB-7C78BE01BA59}) (Version: 8.0.915.0 - Advanced Micro Devices, Inc.)
AMD Fuel (Version: 2013.1101.1244.20992 - Advanced Micro Devices, Inc.) Hidden
AMD USB 3.0 Device Detector (Version: 2.1.29.0 - Advanced Micro Devices, Inc.) Hidden
ASUS Ai Charger (HKLM-x32\...\{7FB64E72-9B0E-4460-A821-040C341E414A}) (Version: 1.04.00 - ASUSTeK Computer Inc.)
Catalyst Control Center - Branding (x32 Version: 1.00.0000 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center InstallProxy (x32 Version: 2013.1101.1244.20992 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Localization All (x32 Version: 2013.1101.1244.20992 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Profiles Mobile (x32 Version: 2013.1101.1244.20992 - Advanced Micro Devices, Inc.) Hidden
CCC Help Chinese Standard (x32 Version: 2013.1101.1243.20992 - Advanced Micro Devices, Inc.) Hidden
CCC Help Chinese Traditional (x32 Version: 2013.1101.1243.20992 - Advanced Micro Devices, Inc.) Hidden
CCC Help Czech (x32 Version: 2013.1101.1243.20992 - Advanced Micro Devices, Inc.) Hidden
CCC Help Danish (x32 Version: 2013.1101.1243.20992 - Advanced Micro Devices, Inc.) Hidden
CCC Help Dutch (x32 Version: 2013.1101.1243.20992 - Advanced Micro Devices, Inc.) Hidden
CCC Help English (x32 Version: 2013.1101.1243.20992 - Advanced Micro Devices, Inc.) Hidden
CCC Help Finnish (x32 Version: 2013.1101.1243.20992 - Advanced Micro Devices, Inc.) Hidden
CCC Help French (x32 Version: 2013.1101.1243.20992 - Advanced Micro Devices, Inc.) Hidden
CCC Help German (x32 Version: 2013.1101.1243.20992 - Advanced Micro Devices, Inc.) Hidden
CCC Help Greek (x32 Version: 2013.1101.1243.20992 - Advanced Micro Devices, Inc.) Hidden
CCC Help Hungarian (x32 Version: 2013.1101.1243.20992 - Advanced Micro Devices, Inc.) Hidden
CCC Help Italian (x32 Version: 2013.1101.1243.20992 - Advanced Micro Devices, Inc.) Hidden
CCC Help Japanese (x32 Version: 2013.1101.1243.20992 - Advanced Micro Devices, Inc.) Hidden
CCC Help Korean (x32 Version: 2013.1101.1243.20992 - Advanced Micro Devices, Inc.) Hidden
CCC Help Norwegian (x32 Version: 2013.1101.1243.20992 - Advanced Micro Devices, Inc.) Hidden
CCC Help Polish (x32 Version: 2013.1101.1243.20992 - Advanced Micro Devices, Inc.) Hidden
CCC Help Portuguese (x32 Version: 2013.1101.1243.20992 - Advanced Micro Devices, Inc.) Hidden
CCC Help Russian (x32 Version: 2013.1101.1243.20992 - Advanced Micro Devices, Inc.) Hidden
CCC Help Spanish (x32 Version: 2013.1101.1243.20992 - Advanced Micro Devices, Inc.) Hidden
CCC Help Swedish (x32 Version: 2013.1101.1243.20992 - Advanced Micro Devices, Inc.) Hidden
CCC Help Thai (x32 Version: 2013.1101.1243.20992 - Advanced Micro Devices, Inc.) Hidden
CCC Help Turkish (x32 Version: 2013.1101.1243.20992 - Advanced Micro Devices, Inc.) Hidden
ccc-utility64 (Version: 2013.1101.1244.20992 - Advanced Micro Devices, Inc.) Hidden
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 40.0.2214.94 - Google Inc.)
Google Update Helper (x32 Version: 1.3.25.11 - Google Inc.) Hidden
Microsoft .NET Framework 4.5 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50709 - Microsoft Corporation)
Microsoft .NET Framework 4.5 (Version: 4.5.50709 - Microsoft Corporation) Hidden
Microsoft Security Client (Version: 4.6.0305.0 - Microsoft Corporation) Hidden
Microsoft Security Essentials (HKLM\...\Microsoft Security Client) (Version: 4.6.305.0 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319 (HKLM\...\{DA5E371C-6333-3D8A-93A4-6FD5B20BCC6E}) (Version: 10.0.30319 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (HKLM-x32\...\{196BB40D-1578-3D01-B289-BEFC77A11A1E}) (Version: 10.0.30319 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727 (HKLM-x32\...\{15134cb0-b767-4960-a911-f2d16ae54797}) (Version: 11.0.50727.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727 (HKLM-x32\...\{22154f09-719a-4619-bb71-5b3356999fbf}) (Version: 11.0.50727.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727 (Version: 11.0.50727 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727 (Version: 11.0.50727 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727 (x32 Version: 11.0.50727 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727 (x32 Version: 11.0.50727 - Microsoft Corporation) Hidden
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.77.1126.2013 - Realtek)
Realtek Ethernet Diagnostic Utility (HKLM-x32\...\{DADC7AB0-E554-4705-9F6A-83EA82ED708E}) (Version: 2.0.2.7 - Realtek)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 28%
Total physical RAM: 7364.07 MB
Available physical RAM: 5248.37 MB
Total Pagefile: 14726.34 MB
Available Pagefile: 11930.18 MB
Total Virtual: 4095.88 MB
Available Virtual: 3985.66 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:111.79 GB) (Free:54.14 GB) NTFS
2 Drive d: (MB Support CD) (CDROM) (Total:3.79 GB) (Free:0 GB) CDFS
3 Drive e: (E Drive) (Fixed) (Total:931.41 GB) (Free:863.03 GB) NTFS
4 Drive f: (System Reserved) (Fixed) (Total:0.1 GB) (Free:0.03 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\SAM-PC
 
Administrator            Guest                    Sam                      
 
========================= Minidump Files ==================================
 
No minidump file found
 
 
**** End of log ****
 


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#2 YeahBleeping

YeahBleeping

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Posted 03 February 2015 - 03:15 AM

Try installing the latest windows update agent for your os and svc pack.






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