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HWiNFO32 Program shutting down my computer.


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#1 cesses

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Posted 02 February 2015 - 05:12 PM

Hi,

 

Start of some programs shutting down my computer (with restart after that). As first it was everytime when I try to start Pokerstars application (related to online poker, downloaded and installed from official site). In first time I thought that my computer system do not serve requirements for that aplication. In that time, some doubts was already appear related to some hardware problems (maybe RAM failures?). That doubts stem from some other issues too i.e. sometimes 100% of CPU at mozilla firefox (35.0.1) using... After all, I was done clean instalation of XP. Same thing. Two days ago one another program shut down my computer (with restart after that). It was when I ran HWiNFO32 Program. 

 

I do a virus scan with Malwarebytes Anti-Malware and nothing comes up. I do a full system scan ( > 10 hours duration, I think so ) with HouseCall Free Online Virus Scan and nothing comes up.

 

I tried researching for about 2x6 hours many threads on many sites about minidump files, error signature and similar texts and can't seem to find a solution to my problem. 

 

Can anyone help me out?                                          [Sorry for my weak English language].

 

 

System:

 Microsoft Windows XP

 Home Edition

 Version 2002

 Service Pack 2

 

Computer:

 AMD Sempron™ Processor

 3000+

 1.60 GHz,1.43 GB of RAM

 Physical Address Extension

 

 

 

 

Data obtained with BlueScreenView v1.55:

 

==================================================
Dump File         : Mini020115-01.dmp
Crash Time        : 1.2.2015 17:49:26
Bug Check String  : CRITICAL_OBJECT_TERMINATION
Bug Check Code    : 0x000000f4
Parameter 1       : 0x00000003
Parameter 2       : 0x897b6978
Parameter 3       : 0x897b6aec
Parameter 4       : 0x805c749a
Caused By Driver  : ehdrv.sys
Caused By Address : ehdrv.sys+14d0
File Description  :
Product Name      :
Company           :
File Version      :
Processor         : 32-bit
Crash Address     : ntoskrnl.exe+21925
Stack Address 1   : ntoskrnl.exe+ef5cb
Stack Address 2   : ntoskrnl.exe+f0545
Stack Address 3   : ntoskrnl.exe+65808
Computer Name     :
Full Path         : C:\WINDOWS\Minidump\Mini020115-01.dmp
Processors Count  : 1
Major Version     : 15
Minor Version     : 2600
Dump File Size    : 90.112
Dump File Time    : 1.2.2015 17:49:55
==================================================

 

 

 

==================================================
Dump File         : Mini020115-02.dmp
Crash Time        : 1.2.2015 17:52:59
Bug Check String  : CRITICAL_OBJECT_TERMINATION
Bug Check Code    : 0x000000f4
Parameter 1       : 0x00000003
Parameter 2       : 0x8958fda0
Parameter 3       : 0x8958ff14
Parameter 4       : 0x805c749a
Caused By Driver  : ehdrv.sys
Caused By Address : ehdrv.sys+14d0
File Description  :
Product Name      :
Company           :
File Version      :
Processor         : 32-bit
Crash Address     : ntoskrnl.exe+21925
Stack Address 1   : ntoskrnl.exe+ef5cb
Stack Address 2   : ntoskrnl.exe+f0545
Stack Address 3   : ntoskrnl.exe+65808
Computer Name     :
Full Path         : C:\WINDOWS\Minidump\Mini020115-02.dmp
Processors Count  : 1
Major Version     : 15
Minor Version     : 2600
Dump File Size    : 90.112
Dump File Time    : 1.2.2015 17:53:25
==================================================

 


Edited by hamluis, 04 February 2015 - 05:47 PM.
Moved from XP to Internal Hardware - Hamluis.


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#2 UpgradeMe

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Posted 02 February 2015 - 05:45 PM

Looks like the driver ehdrv.sys was the stop point for the blue screen.  That would be a driver for Eset Smart Security.  Here is some information:

 

http://www.computerhope.com/cgi-bin/process.pl?p=ehdrv.sys

 

If this is turning up consistently in the blue screen minidumps, it is likely that the program is not responding well to a program or to some of your programs.

 

One thing I notice is that you have not installed Service Pack 3 for Windows XP on this PC.  I would not be surprised if this is the source of the problem.  SP3 is basically a mandatory requirement for using Windows XP at this point.  Many/most programs that will run in XP are configured for SP3, and many of these will not run in SP2.  Here is a download link for SP3 from the MS downloads area:

 

http://www.microsoft.com/en-us/download/details.aspx?id=24

 

Your PC is definitely dated, being a single core and at 1.6 GHz.  This is definitely something to look at with regards to the issues you are having.  I think I would say that if you can possibly find $100 or so, it would be a good idea to see if you can find a newer PC with more powerful hardware.  This would be a huge upgrade for you, considering your processor Passmark benchmarks at 417, compared to something like this:

 

http://www.ebay.com/itm/HP-Compaq-dc7900-Core2-Duo-E8500-3-16Ghz-8GB-RAM-SFF-PC-USED-/261748473932?pt=LH_DefaultDomain_0&hash=item3cf16cc04c'

 

with a processor that Passmark benchmarks at 2307 and that also has 8 GB of RAM memory.

 

As for getting you back in action with your current PC, you might try removing ESET if you have that and then try another security program, such as avast, to see how that works, but, again, first I would check to see if installing SP3 resolves the problem.

 

The 100% CPU issue is I believe directly related to the limited processing power of your PC with the Pentium 4 chip and 1.43 GB of RAM.


Edited by UpgradeMe, 02 February 2015 - 05:52 PM.


#3 cesses

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Posted 03 February 2015 - 01:30 PM

Thanks so much for the answer!!

 

Yes, I have the PC with weak performances. In time of baying, it was 8 years ago, PC was fairly useful. But it was 8 years ago ...

 

Today, most application are with more of requirement and internet sites too.

So, I have not to drive old car on the new roads. OK, OK not so good comparsion ...

 

Maybe shutting down of computer over the start of some programs is sign of inability to run it? Maybe it is normal on some way?

 

I will chack links what You suggest above, and, probably, come back with new questions. Thanks again!



#4 cesses

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Posted 03 February 2015 - 01:43 PM

.

 

In my first post above I forgot to show the messages what was appear since restart of PC after mentioned brutal shut down:

 

 

image.jpg

 

image.jpg

 

 

.



#5 hamluis

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Posted 04 February 2015 - 10:47 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#6 cesses

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Posted 04 February 2015 - 12:27 PM

.

 

Louis, here is what MiniToolBox show:

 

 

 

MiniToolBox by Farbar  Version: 30-11-2014
Ran by jouiv (administrator) on 04-02-2015 at 18:20:47
Running from "C:\Documents and Settings\jouiv\Desktop"
Microsoft Windows XP Home Edition Service Pack 2 (X86)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (02/04/2015 05:39:38 AM) (Source: Application Hang) (User: )
Description: Hanging application HDSentinel.exe, version 4.60.0.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (02/04/2015 05:39:06 AM) (Source: Application Hang) (User: )
Description: Hanging application explorer.exe, version 6.0.2900.2180, hang module hungapp, version 0.0.0.0, hang address 0x00000000.


System errors:
=============
Error: (02/04/2015 06:06:54 PM) (Source: Service Control Manager) (User: )
Description: The mts mobilni internet. OUC service failed to start due to the following error:
%%1053

Error: (02/04/2015 06:06:54 PM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for the mts mobilni internet. OUC service to connect.

Error: (02/04/2015 05:46:10 AM) (Source: System Error) (User: )
Description: Error code c000021a, parameter1 e1c39810, parameter2 c0000005, parameter3 7c9106c3, parameter4 0109f36c.

Error: (02/04/2015 05:46:05 AM) (Source: Service Control Manager) (User: )
Description: The mts mobilni internet. OUC service failed to start due to the following error:
%%1053

Error: (02/04/2015 05:46:05 AM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for the mts mobilni internet. OUC service to connect.

Error: (02/04/2015 05:41:43 AM) (Source: Service Control Manager) (User: )
Description: The mts mobilni internet. OUC service failed to start due to the following error:
%%1053

Error: (02/04/2015 05:41:43 AM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for the mts mobilni internet. OUC service to connect.

Error: (02/04/2015 04:49:54 AM) (Source: Service Control Manager) (User: )
Description: The mts mobilni internet. OUC service failed to start due to the following error:
%%1053

Error: (02/04/2015 04:49:53 AM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for the mts mobilni internet. OUC service to connect.

Error: (02/04/2015 04:46:00 AM) (Source: Service Control Manager) (User: )
Description: The mts mobilni internet. OUC service failed to start due to the following error:
%%1053


Microsoft Office Sessions:
=========================
Error: (02/04/2015 05:39:38 AM) (Source: Application Hang)(User: )
Description: HDSentinel.exe4.60.0.0hungapp0.0.0.000000000

Error: (02/04/2015 05:39:06 AM) (Source: Application Hang)(User: )
Description: explorer.exe6.0.2900.2180hungapp0.0.0.000000000



=========================== Installed Programs ============================
AlbionXP 1.2.5 (HKLM\...\{7EC8CB0C-51A7-47DE-A377-399B483ED440}_is1) (Version: 1.2.5 - Alexei Vinidiktov)
Hard Disk Sentinel (HKLM\...\Hard Disk Sentinel_is1) (Version:  - HDS)
Microsoft .NET Framework 2.0 Service Pack 1 (HKLM\...\{B508B3F1-A24A-32C0-B310-85786919EF28}) (Version: 2.1.21022 - Microsoft Corporation)
Microsoft .NET Framework 3.0 Service Pack 1 (HKLM\...\{2BA00471-0328-3743-93BD-FA813353A783}) (Version: 3.1.21022 - Microsoft Corporation)
Microsoft .NET Framework 3.5 (HKLM\...\Microsoft .NET Framework 3.5) (Version:  - Microsoft Corporation)
Microsoft .NET Framework 3.5 (Version: 3.5.21022 - Microsoft Corporation) Hidden
Microsoft Kernel-Mode Driver Framework Feature Pack 1.7 (Version:  - Microsoft Corporation) Hidden
Microsoft Office Professional Edition 2003 (HKLM\...\{90110409-6000-11D3-8CFE-0150048383C9}) (Version: 11.0.5614.0 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (HKLM\...\{196BB40D-1578-3D01-B289-BEFC77A11A1E}) (Version: 10.0.30319 - Microsoft Corporation)
Mozilla Firefox 35.0.1 (x86 en-US) (HKLM\...\Mozilla Firefox 35.0.1 (x86 en-US)) (Version: 35.0.1 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 34.0.5 - Mozilla)
MSXML 6.0 Parser (KB933579) (HKLM\...\{0A869A65-8C94-4F7C-A5C7-972D3C8CED9E}) (Version: 6.10.1200.0 - Microsoft Corporation)
mts mobilni internet (HKLM\...\mts mobilni internet) (Version: 21.005.15.02.532 - Huawei Technologies Co.,Ltd)
NirSoft BlueScreenView (HKLM\...\NirSoft BlueScreenView) (Version:  - )
PokerStars (HKLM\...\PokerStars) (Version:  - PokerStars)
Realtek AC'97 Audio (HKLM\...\{FB08F381-6533-4108-B7DD-039E11FBC27E}) (Version:  - )
Tweak UI (HKLM\...\Tweak UI 2.10) (Version:  - )
Update for Windows XP (KB911164) (Version: 1 - Microsoft Corporation) Hidden
VLC media player (HKLM\...\VLC media player) (Version: 2.1.5 - VideoLAN)
WebFldrs XP (Version: 9.50.7523 - Microsoft Corporation) Hidden
Windows Imaging Component (HKLM\...\WIC) (Version: 3.0.0.0 - Microsoft Corporation)
Windows Installer 3.1 (KB893803) (Version:  - Microsoft Corporation) Hidden
XML Paper Specification Shared Components Pack 1.0 (Version:  - Microsoft Corporation) Hidden

========================= Memory info: ===================================

Percentage of memory in use: 36%
Total physical RAM: 1470.42 MB
Available physical RAM: 932.79 MB
Total Pagefile: 3367.52 MB
Available Pagefile: 2984.19 MB
Total Virtual: 2047.88 MB
Available Virtual: 1987.68 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:42.97 GB) (Free:35.94 GB) NTFS
2 Drive d: () (Fixed) (Total:31.55 GB) (Free:26.78 GB) NTFS
4 Drive f: (mts internet) (CDROM) (Total:0.03 GB) (Free:0 GB) CDFS

========================= Users: ========================================

User accounts for \\SEA434-9B

Administrator            Guest                    HelpAssistant            
jouiv                    SUPPORT_388945a0         


**** End of log ****

 

 

.



#7 cesses

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Posted 04 February 2015 - 01:48 PM

I have problem to Publish a Snapshot using Speccy.

 

on the end of procedure given here: http://www.bleepingcomputer.com/forums/t/323892/publish-a-snapshot-using-speccy/#entry1797792

 

After I do:

 

... in the menu bar at the top left, click File > Publish Snapshot

You will see the following prompt:

publish.png
 

Click Yes > then Copy to Clipboard

 

 

25 seconds after clicking on Yes I get the next:

ss22.jpg

 

 

 

So here: http://jmp.sh/b/UcJLqTk1MCK8OxT2c2wV you can find .speccy file what I made with Speccy program.

 

 

                                                                                           [Sorry for my weak English language].



#8 hamluis

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Posted 04 February 2015 - 03:18 PM

After you publish the Snapshot...all you have to do is copy the URL of the Snapshot and paste it into your reply to this topic.  There is no need to copy anything else or post anything else here regarding the Speccy Snapshot.  The URL should have the word "result" as part of the address.

 

Louis


Edited by hamluis, 04 February 2015 - 03:20 PM.


#9 cesses

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Posted 04 February 2015 - 04:30 PM

But I can not Publish a Snapshot.

 

Speccy is so simple program for use. But when I try to do File > Publish Snapshot I get this:

publish.png

 

further, when I click on Yes, after 25 seconds of waiting I get the next: 'The operation timed out'.

 

Something was wrong with my PC and/or Speccy program, I think so.



#10 hamluis

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Posted 04 February 2015 - 05:46 PM

Looking at your errors...I'd say that something is wrong with your ability to connect to the Net and my guess is that it's hardware-related...beyond that, I can't tell you anything that's really informative.

 

But...I would start with the hard drive...because that's where, if things go wrong, the computer doesn't serve a useful purpose.

 

Louis



#11 YeahBleeping

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Posted 04 February 2015 - 06:30 PM

Before doing much trouble shooting I would install Xp service pack 3. As suggested.  You likely have hundreds of updates and hot fixes that may resolve issues that you are having.



#12 cesses

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Posted 05 February 2015 - 09:29 AM

Thanks so much all of You for the answers!!

 

As I can conclude, I have the PC with weak performances and out of date OS too. I will retire my PC and buy one other. I plane to  buy second hand one and then I will instal windows 7 as OS.

 

Thanks again!



#13 JohnC_21

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Posted 05 February 2015 - 09:43 AM

Your computer would run well with a linux distro like Xubuntu or Mint Xfce if your problems are not hardware related.

 

Edit: You could be a Live CD/DVD or the above distros to see how it would run on the computer. It would be slower because you would be accessing the Optical Drive and not the Hard Drive. You could also try Puppy Linux which would run very well.


Edited by JohnC_21, 05 February 2015 - 09:46 AM.


#14 cesses

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Posted 05 February 2015 - 02:43 PM

My mind was set on windows OSs up to your post above. :blush: :unsure: :(

What are benefits of linux related to windows other then price and how I can make good choice between Xubuntu or Mint Xfce or Puppy ... ?



#15 JohnC_21

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Posted 05 February 2015 - 04:32 PM

XP no longer has security updates. Linux is free and I believe more secure. Malware writers avoid linux because the market share is not big enough. There is no registry. All your settings are in the home directory. You do not need to defrag. You can determine which of the above distros you like by burning a iso file and booting the disk. The Live CD/DVD would allow you to test the linux disto without installing linux. You can also find youtube reviews on the linux distros. Puppy is good for troubleshooting on a computer that does not boot windows. For a permanent install I would go with Mint Xfce or Xubuntu.

 

Linux has a learning curve so the best way would be to buy your computer with Windows 7 and then install linux on the old computer. This way you will not be down if you have a problem with linux. You can also post a new thread in the linux forum. There are people there with a lot of linux experience. Drivers for linux can be an issue. By booting to a Live CD, you would be able to determine if the distro found all of your hardware. Printer drivers on linux can be a problem but you can installed a PDF printer. This would let you print to a PDF file and then print the PDF on a Windows computer. Fortunately for me I was able to install a linux driver for my old Lexmark z705 printer and it works well.






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