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Cannot Open Malwarebytes Software Restriction Policy (Do not know how to remove)


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8 replies to this topic

#1 zone3mann

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Posted 02 February 2015 - 12:50 PM

Hello to all,

I was trying to run Malwarebytes Anti-Malware . When I attempt to open the program a pop up displays a message " Windows cannot open this program because it has been prevented by a software restriction policy. For more information, open Event Viewer or contact your system administrator."


I've attached my log from the FRST scan I would greatly apprecciate if someone could assist me with this. 

Thanks ,
Ave
 

Attached Files



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#2 deeprybka

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Posted 02 February 2015 - 02:33 PM

Hi & :welcome: to Bleeping Computer Forums!
My name is Jürgen and I will be assisting you with your Malware related problems. :warrior:

Before we move on, please read the following points carefully: :exclame:
  • My native language isn't English. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.
  • Please read my instructions completely. If there is anything that you do not understand kindly ask before proceeding.
  • Perform everything in the correct order. Sometimes one step requires the previous one.
  • If you have any problems while you are follow my instructions, Stop there and tell me the exact nature of your problem.
  • Do not run any other scans without instruction or Add/ Remove Software unless I tell you to do so. This would change the output of our tools and could be confusing for me.
  • Post all Logfiles as a reply rather than as an attachment unless I specifically ask you. If you can not post all logfiles in one reply, feel free to use more posts.
  • If I don't hear from you within 5 days from this initial or any subsequent post, then this thread will be closed.
  • If I don't reply within 24 hours please PM me!
  • Stay with me. I will give you some advice about prevention after the cleanup process. Absence of symptoms does not always mean the computer is clean.
Step 1

The FRST.txt log is missing. Please re-run FRST.

frst.pngfrstscan.png
  • Start FRST with administator privileges.
  • Make sure the option Addition.txt is checked and press the Scan button.
  • When finished, FRST will produce two logs (FRST.txt and Addition.txt) in the same directory the tool was run from.
  • Please copy and paste these logs in your next reply.

Edited by deeprybka, 02 February 2015 - 02:34 PM.

regards,
deeprybka
:busy:
Neminem laede, immo omnes, quantum potes, iuva. Arthur Schopenhauer
 
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#3 deeprybka

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Posted 06 February 2015 - 10:46 AM

Hi,

3 Day Inactivity

This is the third day since my last post. Are you still there?

If you need more time, just let me know.

If you do not post within 48 hours, this thread will be closed due to inactivity.
regards,
deeprybka
:busy:
Neminem laede, immo omnes, quantum potes, iuva. Arthur Schopenhauer
 
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#4 zone3mann

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Posted 06 February 2015 - 07:07 PM

Yes, I am sorry but I am still here. I've ran the scan and saved FRST & Additional.txt
 

Hi,

3 Day Inactivity

This is the third day since my last post. Are you still there?

If you need more time, just let me know.

If you do not post within 48 hours, this thread will be closed due to inactivity.



#5 deeprybka

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Posted 07 February 2015 - 01:23 AM

Thanks for letting me know. But the FRST.txt is still missing. Please post that log or run FRST again. :)


regards,
deeprybka
:busy:
Neminem laede, immo omnes, quantum potes, iuva. Arthur Schopenhauer
 
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#6 zone3mann

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Posted 10 February 2015 - 08:50 AM

I'm sorry about that. I have attached both FRST.txt & Additional.

Thanks again,

Thanks for letting me know. But the FRST.txt is still missing. Please post that log or run FRST again. :)

 

Attached Files



#7 deeprybka

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Posted 10 February 2015 - 01:46 PM

Ok,

warning.gif Malware Warning

If your computer was used for online banking, has credit card information or other sensitive data, using a non-infected computer/device you should immediately change all account information (including those used for banking, Email, eBay, Paypal, online forums, etc).


windows_xp_logo.jpg Windows XP notes

I've noticed that you're a Windows XP user. I need to tell you that my canned speeches (texts I use to present instructions) are designed for newer systems in first place. Therefore, whenever you will see a request to Run as Administrator, please ignore it and instead run the tool just by a double-click on the aforementioned icon.

warning.gif Windows XP end of support warning!

As 8th of April 2014 has passed, this Operating System is not longer supported by the Microsoft.
Any patches, updates or security releases are ceased for this System.This is just an information for you if not aware.


Step 1

Please download combofix.pngCombofix (by sUBs) and save it to your Desktop.
  • Disable the realtime-protection of your antivirus and anti-malware programs because they might interfere with the scan.
  • Start Combofix.exe and follow its instructions.
  • Do not use the computer while the scan is running. This may cause the program to stall.
  • When finished, a log file will be displayed (that can also be found at C:\Combofix.txt).
    Please copy and paste the contents of this file into your next post.
Note: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." after the scan, just restart the computer.
(You can find more detailed instructions in this guide on using Combofix.)
regards,
deeprybka
:busy:
Neminem laede, immo omnes, quantum potes, iuva. Arthur Schopenhauer
 
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#8 deeprybka

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Posted 13 February 2015 - 06:54 AM

Hi,

3 Day Inactivity

This is the third day since my last post. Are you still there?

If you need more time, just let me know.

If you do not post within 48 hours, this thread will be closed due to inactivity.
regards,
deeprybka
:busy:
Neminem laede, immo omnes, quantum potes, iuva. Arthur Schopenhauer
 
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#9 deeprybka

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Posted 15 February 2015 - 03:27 PM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.
regards,
deeprybka
:busy:
Neminem laede, immo omnes, quantum potes, iuva. Arthur Schopenhauer
 
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