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1 reply to this topic

#1 Doofenschmirtz


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Posted 01 February 2015 - 11:58 PM



I have Lenovo Ideapad with Windows 8.1

After I log in, I receive a black screen with mouse pointer.


I called Lenovo to figure out how to get to Safe Mode (Shift + Restart on Win 8)

They remoted in, looked at processes in Tak Manager and stopped RunOnce - I then got the usual desktop back.


They looked at the RunOnce file in C:\Windows\System32.

They ffel something is wrong with the file at it should be around 50 KB and is only 42 KB.


Where can I download a safe version of the file to reinstall to see if it takes care of the issue I am having?





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#2 Go The Power

Go The Power

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Posted 02 February 2015 - 02:06 AM


This file is also 42KB on my machine. If there is any corruption with this file SFC will pick it up. Also it is very dangerous to download random files from the internet unless the version is the exact version that Windows needs.

  • Right click on the aa922834-ed43-40f1-8830-d5507badb56c_39. button
  • Click on Command prompt (Admin) => Press Yes on the prompt
  • Inside the Command Prompt windows copy and paste the following command SFC /SCANNOW
  • Please wait for this to Finish before continuing with rest of the steps.
Convert CBS.log to CBS.txt
  • Right click on the aa922834-ed43-40f1-8830-d5507badb56c_39. button
  • Click on Run => Inside the run box copy and paste the following command:
    cmd /c copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  • Press Enter
  • Once this has completed please go to your Desktop and you will find CBS.txt => Please upload CBS.txt to this thread
Please Note:: if the file is too big to upload to you next post please upload via Dropbox or One Drive

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