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Hit with cyptowall - please help!


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#1 Danbohlen

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Posted 01 February 2015 - 08:06 AM

Looks like I got hit on 1/30/2015 with cryptowall3.
 
Had mcaffee on running and updated.
 
I have a nortonghost backup and my pictures on a an unattached hard drive
 
From what I've read, I prolly don't want to restore the files or hook up the external hard drive until I'm sure my machine is clean.
 
rerunning mcafee right now.  
 
Installed cryotpreventer from foolibleep.com.
 
Thanks for any help
 
Dan Bohlen

Edit: Topic moved from Windows 7 to the more appropriate forum. ~ Animal

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#2 quietman7

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Posted 02 February 2015 - 05:47 AM


A repository of all current knowledge regarding CryptoWall, CryptoWall 2.0 & CryptoWall 3.0 is provided by Grinler (aka Lawrence Abrams), in this tutorial: CryptoWall and DECRYPT_INSTRUCTION Ransomware Information Guide and FAQ

Reading that Guide will help you understand what CryptoWall (including versions 2.0 & 3.0) does and provide information for how to deal with it. Cryptowall typically deletes all Shadow Volume Copies with vssadmin.exe so that you cannot restore your files via System Restore or using a program like Shadow Explorer...but it never hurts to try. At this time there is no fix tool and Decryption of any CryptoWall Files...is impossible since there is no way to retrieve the private key that can be used to decrypt your files without paying the ransom.

There is also a lengthy ongoing discussion in this topic: CryptoWall - new variant of CryptoDefense Support & Discussion Topic.

Rather than have everyone start individual topics, it would be best (and more manageable for staff) if you posted any questions, comments or requests for assistance in that topic discussion.

Thanks
The BC Staff


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