One year old Gateway dx 4380 was working fine up until about a month ago. About tow or three minutes after start up the monitor will go black, keyboard and mouse unresponsive, led on. Unable to restart without manual shut off with physical button. I unplugged it a couple times and plugging it back in it restarts with out touching the button. A restore seemed to help for about a week but then back to same old freeze.
It won't complete a refresh or reset because it won't stay on long enough. It won't boot from a usb under advanced start. During restart pressing f11 or f9 has no result or any other "f" button for that matter. I had an urge to thow it out my second floor window the other night but I suppose that doesn't really help anything!
It has Norton and Malwarebytes so I'm making the naive conclusion it's free of bad stuff...........Had to stop for a swig of beer. Sorry about that! If the sleep or hibernation settings were set wrong would they interrupt a refresh or reset? Ideas?
Using computers is a continuing learning curve.