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malware or trojan virus


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10 replies to this topic

#1 rampng

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Posted 31 January 2015 - 06:19 AM

Hi 

My computers files in all drives extensions are changed. 

 

I am herewith sending the attachment of photo taken from computer as word document file. 

 

Kindly please go this word document file help me recover from files from trojan virus. 

 

Folders are not affected,  I can able open the all folders , without errors. 

 

Awaiting your immediate reply is highly appreciated. 

 

Regards 

Ram 

 

 

 

 



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#2 Oh My!

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    Adware and Spyware and Malware.....


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Posted 03 February 2015 - 09:43 PM

Greetings rampng and :welcome: to BleepingComputer's Virus/Trojan/Spyware/Malware Removal forum.

My name is Oh My! and I am here to help you! Now that we are "friends" please call me Gary.

If you would allow me to call you by your first name I would prefer to do that. :thumbup2:

===================================================

Ground Rules:
  • First, I would like to inform you that most of us here at Bleeping Computer offer our expert assistance out of the goodness of our hearts. Please try to match our commitment to you with your patience toward us. If this was easy we would never have met. :)
  • Please do not run any tools or take any steps other than those I will provide for you while we work on your computer together. I need to be certain about the state of your computer in order to provide appropriate and effective steps for you to take. Most often "well intentioned" (and usually panic driven!) independent efforts can make things much worse for both of us. If at any point you would prefer to take your own steps please let me know, I will not be offended. I would be happy to focus on the many others who are waiting in line for assistance.
  • Please perform all steps in the order they are listed in each set of instructions. Some steps may be a bit complicated. If things are not clear, be sure to stop and let me know. We need to work on this together with confidence.
  • Please copy and paste all logs into your post unless directed otherwise. Please do not re-run any programs I suggest. If you encounter problems simply stop and tell me.
  • When you post your reply, use the Replytopic.jpg button instead.
  • In the upper right hand corner of the topic you will see the Followtopic.jpg button. Click on this then choose Immediate E-Mail notification and then Proceed and you will be sent an email once I have posted a response.
  • If you do not reply to your topic after 5 days we assume it has been abandoned and I will close it.
  • When your computer is clean I will alert you of such. I will also provide for you detailed information about how you can combat future infections.
  • I would like to remind you to make no further changes to your computer unless I direct you to do so.
  • Now let's get started :thumbup2:
===================================================

Now that I am assisting you, you can expect that I will be very responsive to your situation. If you are able, I would request you check this thread at least once per day so that we can try to resolve your issues effectively and efficiently. If you are going to be delayed please be considerate and post that information so that I know you are still with me. Unfortunately, there are many people waiting to be assisted and not enough of us at BleepingComputer to go around. I appreciate your understanding and diligence.

Thank you for your patience thus far. Nothing is attached to your post. Please run these.

===================================================

Farbar Recovery Scan Tool (FRST)

--------------------
  • Download Farbar Recover Scan Tool for either 32 bit or 64 bit systems and save it to your desktop <<< Important
  • If you are unsure if you have 32 bit or 64 bit simply download and try one. If that doesn't run properly the other one should
  • Double click the icon
  • Click Yes to the disclaimer
  • Make sure the Addition.txt box is checked
  • Click Scan and allow the program to run
  • Click OK on the Scan complete screen, then OK on the Addition.txt pop up screen
  • 2 Notepad documents should now be open on your desktop.
  • Please copy and paste the contents of both in your reply
===================================================

System Summary Information

--------------------
  • Press the windows key Windows_Logo_key.gif + r on your keyboard at the same time
  • Type msinfo32 and press Enter
  • Left click on System Summary
  • Click File, Save, and name the file Summary
  • Zip and attach the file to your reply
===================================================

Things I would like to see in your next reply. Please be sure to copy and paste any requested log information unless you are asked to attach it. :thumbsup2:
  • FRST results
  • Addition log
  • System Summary Information

Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."

#3 rampng

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Posted 03 February 2015 - 11:05 PM

Hi Gerry 

 

Thanks for your immediate reply. 

 

I am requesting you that is there is possible to recover my Encrypted files ? 

 

All drives in the HDD - Excel Files / Word Document / Jpeg / TXT / Dbx / Pst Files are totally Encrypted 

 

Some of the files I do not have any backup . 

 

Kindly please help me to recover from the Trojan Virus or Hacked and Encrypted 

 

It does not change Extensions EXE /DLL / CAB Etc. 

 

This is for your kind information. 

 

Regards 

Ram 



#4 Oh My!

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Posted 03 February 2015 - 11:42 PM

Hi Ram,

Unfortunately it is very likely there is no way for us to decrypt your encrypted files. If you would like, please run the steps I posted and we can take a look at your system.

I will be ending for the evening but will review your reply first thing in the morning.
Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."

#5 rampng

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Posted 04 February 2015 - 12:10 AM

Hi Gary 

 

Thanks for your immediate reply. 

 

Kindly please help few details for clarification of my query 

 

1)The system is already Encrypted by Trojan Virus . 

 

2)If connect the system to the internet send the details to you or Copy the details by using the flash drive 

 

3)If connect the Flash drive with other system to send the details , is there is any chance that other system will also affected ? 

 

Kindly please confirm 

 

Awaiting your prompt reply. 

 

Regards 

Ram 



#6 Oh My!

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Posted 04 February 2015 - 09:14 AM

Hi Ram,

You can connect your computer to the Internet for the period of time you need to then disconnect.
Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."

#7 Oh My!

Oh My!

    Adware and Spyware and Malware.....


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Posted 08 February 2015 - 08:51 AM

Greetings,

===================================================

3 Day Bump

It has been more than 3 days since my last post.
  • Do you still need help with this?
  • If after 48hrs you have not replied to this thread then it will have to be closed.

Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."

#8 rampng

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Posted 08 February 2015 - 05:06 PM

Hi Gery 

 

Good Morning 

 

Did you received any messages that any of the users are affected this kind of Trojan virus or Encryption . 

 

If having any posting please send me details . I will try and solve the problem . 

 

Awaiting your prompt reply is highly appreciated. 

 

Regards 

Ram 



#9 Oh My!

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Posted 08 February 2015 - 05:52 PM

I am pretty sure we can not decrypt the files but I would need to see the FRST report to see what type of infection you have.
Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."

#10 Oh My!

Oh My!

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Posted 12 February 2015 - 09:27 AM

Greetings,

===================================================

3 Day Bump

It has been more than 3 days since my last post.
  • Do you still need help with this?
  • If after 48hrs you have not replied to this thread then it will have to be closed.

Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."

#11 Oh My!

Oh My!

    Adware and Spyware and Malware.....


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Posted 14 February 2015 - 04:30 PM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.
Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."




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