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Consumer Input virus keeps coming back


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#1 zmeiler

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Posted 31 January 2015 - 06:01 AM

I got this consumer input virus about a week ago.. I've done a malware scan with malwarebytes and it quarantined it about 3 times.. and each time it keeps coming back.. The virus itself just has a bunch of annoying popups and just keeps changing my chrome settings. Operating System is Windows 8.1 64 bit.. Can someone help?



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#2 buddy215

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Posted 31 January 2015 - 06:24 AM

Welcome to BC !

The programs below have a good track record of finding and removing most adware and a lot of malware.

Malwarebytes' log of what it removed can be found under the history tab. Please post the results of the scan that you refer to. Also check MBAM's 

settings and be sure that scans for PUPS and Rootkits are enabled. If they weren't, run a new scan with those enabled.

 

Use CCleaner to remove Temporary files, program caches, cookies, logs, etc. Use the Default settings. No need to use the

Registry Cleaning Tool...risky. Pay close attention while installing and UNcheck offers of toolbars....especially Google.

After install, open CCleaner and run by clicking on the Run Cleaner button in the bottom right corner.

CCleaner - PC Optimization and Cleaning - Free Download


  • download AdwCleaner by Xplode and save to your Desktop.
  • Double-click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • After reviewing the log, click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.

Download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.

Hold down Control and click on this link to open ESET OnlineScan in a new window. (Eset can take more than an hour to run so plan accordingly)

  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
  • Scan potentially unwanted applications
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.
  • NOTE:Sometimes if ESET finds no infections it will not create a log.

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss

A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”


#3 zmeiler

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Posted 01 February 2015 - 06:31 PM

Junkware removal tool log:

 

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.4.1 (12.28.2014:1)
OS: Windows 8.1 Pro x64
Ran by Zachary on Sun 02/01/2015 at 18:29:38.68
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
~~~ Services
 
Successfully stopped: [Service] consumerinput_update 
Successfully deleted: [Service] consumerinput_update 
Successfully stopped: [Service] consumerinput_updatem 
Successfully deleted: [Service] consumerinput_updatem 
 
 
 
~~~ Registry Values
 
 
 
~~~ Registry Keys
 
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{DC91FAFB-6CEA-49E5-BB74-9CEE75D09B77}
 
 
 
~~~ Files
 
 
 
~~~ Folders
 
Successfully deleted: [Folder] "C:\ProgramData\apn"
Successfully deleted: [Folder] "C:\Program Files (x86)\consumer input"
Successfully deleted: [Folder] "C:\Windows\syswow64\ai_recyclebin"
 
 
 
~~~ Event Viewer Logs were cleared
 
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Sun 02/01/2015 at 18:30:39.87
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
 
ADWCleaner log:
 
 
# AdwCleaner v4.109 - Report created 01/02/2015 at 18:29:23
# Updated 24/01/2015 by Xplode
# Database : 2015-01-24.3 [Live]
# Operating System : Windows 8.1 Pro  (64 bits)
# Username : Zachary - ZACHM
# Running from : C:\Users\Zachary\Downloads\AdwCleaner.exe
# Option : Scan
 
***** [ Services ] *****
 
Service Found : consumerinput_update
Service Found : consumerinput_updatem
 
***** [ Files / Folders ] *****
 
Folder Found : C:\Program Files (x86)\Consumer Input
Folder Found : C:\ProgramData\apn
 
***** [ Scheduled Tasks ] *****
 
 
***** [ Shortcuts ] *****
 
 
***** [ Registry ] *****
 
Key Found : HKCU\Software\AppDataLow\Software\Compete
Key Found : HKCU\Software\Compete
Key Found : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{DC91FAFB-6CEA-49E5-BB74-9CEE75D09B77}
Key Found : [x64] HKCU\Software\Compete
Key Found : [x64] HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{DC91FAFB-6CEA-49E5-BB74-9CEE75D09B77}
Key Found : HKLM\SOFTWARE\Classes\AppID\{A57F7191-1E7F-4852-BAAF-F80A43E2687A}
Key Found : HKLM\SOFTWARE\Classes\AppID\{DD7C44CC-0F60-4FD9-A38F-5CF30D698AC2}
Key Found : HKLM\SOFTWARE\Classes\AppID\CptUrlPassthru.DLL
Key Found : HKLM\SOFTWARE\Classes\AppID\dca-bho.DLL
Key Found : HKLM\SOFTWARE\CompeteInc
 
***** [ Browsers ] *****
 
-\\ Internet Explorer v11.0.9600.17416
 
 
-\\ Google Chrome v40.0.2214.94
 
 
*************************
 
AdwCleaner[R0].txt - [1408 octets] - [01/02/2015 18:29:23]
 
########## EOF - C:\AdwCleaner\AdwCleaner[R0].txt - [1468 octets] ##########
 

 



#4 buddy215

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Posted 01 February 2015 - 07:44 PM

Along with doing the Eset Online scan, you need to rerun AdwCleaner and be sure to choose Clean. The log doesn't show it Cleaned/ removed what it found.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss

A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”





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