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Windows will not shut down (and other problems)

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#1 MacFall


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Posted 30 January 2015 - 02:56 PM

Whenever I try to restart or shut down Windows, it gets stuck interminably on either "logging off" or "shutting down".


Because of this I have not been able to do a healthy boot for months, which has (I think) stopped me from solving other problems, such as:

  1. an inability to install, modify, or uninstall some programs (including anything having to do with Java) because the Windows Install service doesn't work
  2. updating Windows so that my drivers work, because currently I can't do anything with external or virtual drives
  3. running any Microsoft repair utilities

I've tried running the antivirus/antimalware regimens prescribed on this site and others. Nothing turned up. I've also tried a clean boot, but it doesn't help—possibly because it's a Windows service that is at fault, but I don't know about disabling any of those safely.

Edited by MacFall, 30 January 2015 - 02:58 PM.

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#2 TsVk!


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Posted 30 January 2015 - 08:42 PM

Seems like there might be some file corruption with Windows... though I have never encountered this, I would try


From an elevated command prompt

sfc /scannow

then once the scan and fix has finished

shutdown -r

Also in the command prompt. The machine will restart.


Better now?

Edited by TsVk!, 30 January 2015 - 08:49 PM.

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