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I unzipped a voicemail in my junk mail...wolf in sheep clothing???

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#1 mrbushtroll


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Posted 30 January 2015 - 06:16 AM


feeling real darn noob


I got a unusual voice mail attachment in my junk mail. it was zipped

never seen that before....but as a small business dude

it could be client sending me info


so i unzip...it briefly turns into a xxxxxxxx.scr (thinking screen saver file) and disappears

no voice file at all. ok batman what happened??


return  to desk top.....no back ground

black......go to use my firefox to use check websites...passwords gone

go to open pdf on desk top....says damaged or corrupt

so i open some folders up on desk top....

there is help_decrypt txt file and a help_decrypt png

look at png file...it says some thing about pay money to decrypt files


ok i look this up on internet....while  i do a deep mcafee plus deep scan.....it never caught anything....

ok....i am lead to this site associated with mcafee


seems i may have crypto 3.0??? or a ransom virus ICE thingy

do some reading

purchase spyhunter 4...install and scan deeply.....

and download macfee stinger

start  to delete every help_decrypt txt file and a help_decrypt png i can find...plus another info.txt...which is gibberish in view screen


ok spyhunter finds several malware....fix

check pdfs and jpegs...some don't work....screw it delete them......ok seems  everything is fine

stinger comes up clean


ok next morning.....remembering passwords to different accounts...pdfs working

find a folder with help_ decrypt stuff in it....screw it delete folder

do another mcafee scan, stinger, malwarebytes anti malware and spyhunter 4

only thing that comes up

spyhunter 4

media infections (cookie trackers) 4 infections listed files






ok fix.....scan with the whole army


pdf that are ok act dead


spyhunter 4

media infections (cookie trackers) 4 infections listed files






ok what have i missed.....trying mcafee Getsusp

says 1 suspicious file and 3 unknown

scan results uploaded to mcafee labs.

i up load file anyways to mcafee labs to be sure


also malwarebytes finds 2 potentially objects....this time...not last times  and then 5???

PUP.Optional.searchProtect.A ----- temp\utt5E9C.tmp.exe

PUP.Optional.Trovi.A ------ searchplugins\trovi-search.xml

so i delete them


and scan again


how do i kill it

or do i nuke and pave

plus my external drives....do they have it......malwarebytes..... does it scan all....no way i see to check

does the more i scan the more it spreads



time for some peer support....so i'm asking...email me.....i will try anything


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#2 mrbushtroll

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Posted 30 January 2015 - 06:17 AM

McAfee® Labs Stinger™ Version built on Jan 29 2015 at 14:17:43

Copyright© 2014, McAfee, Inc. All Rights Reserved.


AV Engine version v5700.7163 for Windows.

Virus data file v1000.0 created on Jan 29, 2015

Ready to scan for 6682 viruses, trojans and variants.

Custom scan initiated on Thursday, January 29, 2015 17:04:39


Rootkit scan result : Not Scanned.


Summary Report on C:








TotalFiles:............ 1858282

Clean:................. 339012

Not Scanned:........... 1519270

Possibly Infected:..... 0

Time: 11:04:21

Scan completed on Friday, January 30, 2015 04:09:00


now here i thought it would do all drives????

will do again...and external only

#3 mrbushtroll

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Posted 30 January 2015 - 08:16 AM

some extra info

one file is firefox email browser link


the info is --- http://paytoc4gtpn5czl2.monsterbbc.com/dj9tgp




#4 mrbushtroll

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Posted 30 January 2015 - 08:55 AM

was to system restore

so only restore point was day and a half ago



now the big question.....did it die

how do i find out......


if my externals hard drives are infected.....how do i know....how do i clean them


not impressed had a system restore point from weeks ago...after a computer system tune up and nuke and pave

its gone


am i winning......guessing that i'm even on the playing field chasing a ghost...or figment of my imagination


going to test cryptowall 3.0 decrypter.....saw it some where on bleedingcomputer or macfree....geeksomething


0% 20% 50% 100%.......can't even guess......to me its yes or no......not like one can get a blood sample and you clean...or can ya

#5 quietman7


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Posted 30 January 2015 - 09:38 AM

A repository of all current knowledge regarding CryptoWall, CryptoWall 2.0 & CryptoWall 3.0 is provided by Grinler (aka Lawrence Abrams), in this tutorial: CryptoWall and DECRYPT_INSTRUCTION Ransomware Information Guide and FAQ

Reading that Guide will help you understand what CryptoWall & CryptoWall 2.0 does and provide information for how to deal with it and possibly decrypt/recover your files. Cryptowall typically deletes all Shadow Volume Copies with vssadmin.exe so that you cannot restore your files via System Restore or using a program like Shadow Explorer...but it never hurts to try. At this time there is no fix tool and no way to retrieve the private key that can be used to decrypt your files without paying the ransom.

CryptoWall 3.0 uses its new TOR gateways and has an extended deadline to pay the ransome...
see After a brief hiatus malware developers release CryptoWall 3.0.

There is also a lengthy ongoing discussion in this topic: CryptoWall - new variant of CryptoDefense Support & Discussion Topic.

Rather than have everyone start individual topics, it would be best (and more manageable for staff) if you posted any questions, comments or requests for assistance in that topic discussion.

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