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WHEA_UNCORRECTABLE_ERROR on my new windows 8.1 laptop... help?


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#1 GLaDOS2015

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Posted 30 January 2015 - 04:59 AM

hi, this is my first post here. so... my computer randomlly gives me a WHEA_UNCORRECTABLE_ERROR BSOD,

pc's known specs by me:

 

RAM: 2GB

OS: WIndows 8.1 with bing

laptop: acer aspire E 11

HDD: 18.9 GB

price paid: 220 Euros

Fan: none

Processor: Intel Celeron Processor N2840

Video:Intel HD graphics

 

any help, guys?

 

the random BSODs happens while using a browser or steam.

and yes, i am on europe. 

bought on: 20/12/2014

 

BTW, if i got some mis-spell, sorry. english is Not my native language


Edited by GLaDOS2015, 30 January 2015 - 05:15 AM.


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#2 GLaDOS2015

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Posted 30 January 2015 - 05:23 AM

anyone got a clue? if you need any more information, let me know.

so... i used bluescreenview and this is what i got:

hal.dll and ntoskrnl.exe are marked with a pink-ish colour

and on windows xp style bsod mode it gives a "STOP: 0x00000124 (0x0000000000000000, 0xffffe00120523038, 0x00000000f6200000, 

0x00000000000f010a)" and "hal.dll - Address 0xfffff80261fe8213 base at 0xfffff80261fb1000 DateStamp 
0x538bade8" on the techical information. i hope that this will help you helping me.

Edited by GLaDOS2015, 30 January 2015 - 05:37 AM.





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