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windows explorer keeps crashing


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3 replies to this topic

#1 amystarzyk

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Posted 30 January 2015 - 01:43 AM

Here is what I've done and nothing seems to help:
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Posted 28 January 2015 - 12:54 PM

txt.gif emswisoftscan.txt 7.99KB 0 downloadstxt.gif ipconfig.all.txt 3.94KB 0 downloads
 
Anytime I am working either in IE or Microsoft word or even viewing the forums on this site, when I put my cursor at the bottom of the desktop to either use the start button or pull up explorer files, I get a running circle and it tells me Windows Explorer has stopped working - gives me three choices, to close the program, wait for the program or restart. Does anyone know why this continues to happen?
 
is there a different forum I should be posting this on in order to get some help?
 
I've attached some more logs from my computer.
Attached FilesEdited by amystarzyk, 28 January 2015 - 05:56 PM.Mod Edit:
Moved to Am I Infected from WIN7
Including Attachments as there is no Attaching in AII.....

Scan settings:

Scan type: N/A
Objects: Rootkits, Memory, Traces, C:\, D:\

Detect PUPs: On
Scan archives: On
ADS Scan: On
File extension filter: Off
Advanced caching: On
Direct disk access: Off

Scan start: 1/28/2015 9:51:03 AM
Key: HKEY_LOCAL_MACHINE\SOFTWARE\INSTALLIQ detected: Application.Win32.WebApp (A)
C:\Users\Amys\AppData\Roaming\drivercure detected: Application.AppInstall (A)
C:\Users\Amys\AppData\Roaming\pccustubinstaller detected: Application.AppInstall (A)
C:\Users\Amys\AppData\Roaming\sparktrust detected: Application.AppInstall (A)
C:\ProgramData\sparktrust detected: Application.AppInstall (A)
C:\Users\Amys\AppData\Local\slick savings detected: Application.AppInstall (A)
C:\Program Files\Common Files\spigot detected: Application.SearchAd (A)
C:\Users\Amys\AppData\Roaming\Mozilla\Firefox\Profiles\37rwy87k.default\Searchplugins\my-homepage.xml detected: Application.SearchPlug (A)
Key: HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\CLSID\{02478D38-C3F9-4EFB-9B51-7695ECA05670} detected: Application.AdReg (A)
Key: HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\CLSID\{058F0E48-61CA-4964-9FBA-1978A1BB060D} detected: Application.AdReg (A)
Key: HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\CLSID\{18F33C35-8EF2-40D7-8BA4-932B0121B472} detected: Application.AdReg (A)
Key: HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\CLSID\{DE9028D0-5FFA-4E69-94E3-89EE8741F468} detected: Application.AdReg (A)
Key: HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\CLSID\{EF99BD32-C1FB-11D2-892F-0090271D4F88} detected: Application.AdReg (A)
Key: HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\DRIVERSCANNER detected: Application.AdReg (A)
Key: HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\YT.YTNAVASSISTPLUGIN detected: Application.AdReg (A)
Key: HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\YT.YTNAVASSISTPLUGIN.1 detected: Application.AdReg (A)
Key: HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXPLORER\BROWSER HELPER OBJECTS\{02478D38-C3F9-4EFB-9B51-7695ECA05670} detected: Application.BHO (A)
Key: HKEY_USERS\S-1-5-21-3278173862-315679169-58515873-1000\SOFTWARE\SPARKTRUST detected: Application.InstallAd (A)
Key: HKEY_LOCAL_MACHINE\SOFTWARE\SPARKTRUST detected: Application.InstallAd (A)
Key: HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\APPID\REI_AXCONTROL.DLL detected: Application.AdImage (A)
Key: HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\CLSID\{801B440B-1EE3-49B0-B05D-2AB076D4E8CB} detected: Application.AdImage (A)
Key: HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\INTERFACE\{9BB31AD8-5DB2-459E-A901-DEA536F23BA4} detected: Application.AdImage (A)
Key: HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\INTERFACE\{BD51A48E-EB5F-4454-8774-EF962DF64546} detected: Application.AdImage (A)
Key: HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\TYPELIB\{FA6468D2-FAA4-4951-A53B-2A5CF9CC0A36} detected: Application.AdImage (A)
Key: HKEY_LOCAL_MACHINE\SOFTWARE\REIMAGE detected: Application.AdImage (A)
Key: HKEY_USERS\S-1-5-21-3278173862-315679169-58515873-1000\SOFTWARE\REIMAGE detected: Application.AdImage (A)
C:\Windows\System32\Tasks\ProPCCleaner_Start detected: Application.AdClean (A)
C:\Windows\System32\Tasks\ProPCCleaner_Popup detected: Application.AdClean (A)
C:\Users\Amys\AppData\Roaming\Mozilla\Firefox\Profiles\37rwy87k.default\Extensions\{635abd67-4fe9-1b23-4f01-e679fa7484c1} detected: Application.Win32.InstallExt (A)
C:\ProgramData\apn detected: Application.AppInstall (A)
Key: HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\SPEEDUPMYPC detected: Application.AdReg (A)
C:\Users\Amys\AMYS OLD COMPUTER SETUP\abraun\Local Settings\Application Data\Updater21804\Updater21804.exe detected: Gen:Application.Heur.mq0@m0GY7Bci ( B)
C:\Users\Amys\AMYS OLD COMPUTER SETUP\Windows\system32\c_7265225.nls detected: Rootkit.Patched.Simda.A ( B)
C:\Users\Amys\Downloads\infrarecorder_d3451651.exe detected: Adware.InstallIQ.K ( B)
C:\Users\Amys\Downloads\Setup_exe -> (7z 2o) -> SymCCISExe.exe detected: Trojan.GenericKD.2079230 ( B)

Scanned 246764
Found 35

Scan end: 1/28/2015 12:27:18 PM
Scan time: 2:36:15

>>>>>.

Windows IP Configuration

Host Name . . . . . . . . . . . . : Amys-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Mixed
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection 2:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom NetXtreme Gigabit Ethernet #2
Physical Address. . . . . . . . . : 00-1A-4B-C6-83-DF
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::aded:92dc:f43f:5a47%16(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.4(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Friday, January 23, 2015 4:42:51 PM
Lease Expires . . . . . . . . . . : Saturday, January 24, 2015 4:42:51 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 318773835
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-C7-F9-17-00-1A-4B-C6-83-DF
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{C04FE510-B564-429B-9C0E-9081FB005262}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Edited by boopme, 30 January 2015 - 01:34 PM.


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#2 Aura

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Posted 30 January 2015 - 06:38 AM

Hi amystarzyk :)

Let's start by taking a look at your installed programs.

3Al62Pm.pngList Installed Programs
  • Download MiniToolBox and move it to your Desktop;
  • Execute it by double-clicking on it;
  • Check the "List Installed Programs" checkbox;
    dE2KOUZ.png
  • Click on the Go button;
  • Once the scan is complete, a log will open.
    wRKHMXW.png
  • Copy/paste (select the Notepad, press Ctrl + A then Ctrl + C to copy, and Ctrl + V to paste) the content of the output log in your next reply;

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#3 amystarzyk

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Posted 01 February 2015 - 02:55 PM

MiniToolBox by Farbar  Version: 30-11-2014
Ran by Amys (administrator) on 01-02-2015 at 13:54:24
Running from "C:\Users\Amys\Downloads"
Microsoft Windows 7 Professional  Service Pack 1 (X86)
Boot Mode: Normal
***************************************************************************

=========================== Installed Programs ============================
ABBYY FineReader 9.0 Sprint (HKLM\...\ABBYY FineReader 9.0 Sprint) (Version: 9.00.15.58233 - ABBYY)
ABBYY FineReader 9.0 Sprint (Version: 9.00.15.58233 - ABBYY) Hidden
Adobe Flash Player 16 ActiveX (HKLM\...\Adobe Flash Player ActiveX) (Version: 16.0.0.287 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.10) (HKLM\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.10 - Adobe Systems Incorporated)
AMD Catalyst Install Manager (HKLM\...\{0BD03BF6-3A66-EC7F-5155-28A8D6C69409}) (Version: 8.0.911.0 - Advanced Micro Devices, Inc.)
Apple Application Support (HKLM\...\{46F044A5-CE8B-4196-984E-5BD6525E361D}) (Version: 2.3.6 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{0592EF96-69D8-4E4B-9CC9-88F58EA86F01}) (Version: 7.0.0.117 - Apple Inc.)
Apple Software Update (HKLM\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Bonjour (HKLM\...\{79155F2B-9895-49D7-8612-D92580E0DE5B}) (Version: 3.0.0.10 - Apple Inc.)
Broadcom Management Programs (HKLM\...\{FB64BF25-3593-4E4E-AA85-84AEF1D1475F}) (Version: 9.02.06 - Broadcom Corporation)
Broadcom NetXtreme-I Netlink Driver and Management Installer (HKLM\...\{9B34CC4C-E7FF-4AC8-B771-1D09612D6430}) (Version: 15.0.8.3 - Broadcom Corporation)
Compatibility Pack for the 2007 Office system (HKLM\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Driver Detective (HKLM\...\{5D6D605B-E4B7-490B-A794-9284BC3D2A8B}) (Version: 8.1 - PC Drivers HeadQuarters)
Epson Connect Printer Setup (HKLM\...\{D9B1D51B-EB56-410D-AEB5-1CCFAC4B6C8C}) (Version: 1.2.0 - SEIKO EPSON CORPORATION)
EPSON Connect version 1.0 (HKLM\...\EPSON Connect_is1) (Version: 1.0 - Epson America Inc.)
Epson Customer Participation (HKLM\...\{814FA673-A085-403C-9545-747FC1495069}) (Version: 1.4.0.0 - SEIKO EPSON CORPORATION)
Epson Event Manager (HKLM\...\{44F72193-F59C-4303-BAE8-E3E4BC1C122C}) (Version: 3.01.0003 - Seiko Epson Corporation)
Epson E-Web Print (HKLM\...\{CEC98C2A-9ED5-49DA-9F3A-92434E0A4FA3}) (Version: 1.19.0000 - SEIKO EPSON CORPORATION)
Epson FAX Utility (HKLM\...\{0CBE6C93-CB2E-4378-91EE-12BE6D4E2E4A}) (Version: 1.30.00 - SEIKO EPSON CORPORATION)
Epson PC-FAX Driver (HKLM\...\EPSON PC-FAX Driver 2) (Version:  - )
EPSON Scan (HKLM\...\EPSON Scanner) (Version:  - Seiko Epson Corporation)
EPSON WF-2530 Series Printer Uninstall (HKLM\...\EPSON WF-2530 Series) (Version:  - SEIKO EPSON Corporation)
EpsonNet Print (HKLM\...\{3E31400D-274E-4647-916C-2CACC3741799}) (Version: 2.5.00 - SEIKO EPSON CORPORATION)
Google Chrome (HKLM\...\Google Chrome) (Version: 39.0.2171.99 - Google Inc.)
Google Toolbar for Internet Explorer (HKLM\...\{2318C2B1-4965-11d4-9B18-009027A5CD4F}) (Version: 7.5.5111.1712 - Google Inc.)
Google Toolbar for Internet Explorer (Version: 1.0.0 - Google Inc.) Hidden
Google Update Helper (Version: 1.3.25.11 - Google Inc.) Hidden
HP Help and Support (HKLM\...\{A93C4E94-1005-489D-BEAA-B873C1AA6CFC}) (Version: 4.2.0010 - HPQ)
HP Product Detection (HKLM\...\{AF5D2519-C6B4-4AFD-9A8D-FBF74DD4F0A0}) (Version: 11.15.0004 - HP)
iCloud (HKLM\...\{00A61104-74B5-4056-AD00-4397EF4FB141}) (Version: 3.1.0.40 - Apple Inc.)
IE Password Revealer 3 (HKLM\...\{A27C76B8-45D6-4894-BE8C-C8F94B8172C5}) (Version: 3.1 - WellTek Software)
Intel® Graphics Media Accelerator Driver (HKLM\...\HDMI) (Version: 8.15.10.1930 - Intel Corporation)
iTunes (HKLM\...\{C197BC08-3D82-4651-8886-E68C21578A38}) (Version: 11.1.3.8 - Apple Inc.)
Linksys Wireless Manager (HKLM\...\Linksys Wireless Manager) (Version: 4.9.9047.0 - Linksys, LLC)
Media Go (HKLM\...\{7547239C-FA8A-4FA4-84A6-31EAC0777E1B}) (Version: 2.7.341 - Sony)
Media Go Network Downloader (HKLM\...\{73FA7631-3015-4EEC-A002-09488C47A07C}) (Version: 1.5.19.0 - Sony)
Media Go Video Playback Engine 2.4.104.12040 (HKLM\...\{7C5AEEE1-6D7C-8922-4548-7BF9096077EC}) (Version: 2.4.104.12040 - Sony)
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft .NET Framework 4.5.2 (Version: 4.5.51209 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6012.5000 - Microsoft Corporation) Hidden
Microsoft Mouse and Keyboard Center (HKLM\...\Microsoft Mouse and Keyboard Center) (Version: 2.0.161.0 - Microsoft Corporation)
Microsoft Mouse and Keyboard Center (Version: 2.0.161.0 - Microsoft Corporation) Hidden
Microsoft Office File Validation Add-In (HKLM\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office Professional Edition 2003 (HKLM\...\{90110409-6000-11D3-8CFE-0150048383C9}) (Version: 11.0.8173.0 - Microsoft Corporation)
Microsoft Security Client (Version: 4.6.0305.0 - Microsoft Corporation) Hidden
Microsoft Security Essentials (HKLM\...\Microsoft Security Client) (Version: 4.6.305.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (HKLM\...\{402ED4A1-8F5B-387A-8688-997ABF58B8F2}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005 (HKLM\...\{ce085a78-074e-4823-8dc1-8a721b94b76d}) (Version: 12.0.21005.1 - Microsoft Corporation)
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005 (Version: 12.0.21005 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005 (Version: 12.0.21005 - Microsoft Corporation) Hidden
Mozilla Firefox 31.0 (x86 en-US) (HKLM\...\Mozilla Firefox 31.0 (x86 en-US)) (Version: 31.0 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 29.0 - Mozilla)
PDF Complete Special Edition (HKLM\...\PDF Complete) (Version: 3.5.109 - PDF Complete, Inc)
Pure Networks Platform (Version: 11.1.9044.0 - Pure Networks) Hidden
QuickTime (HKLM\...\{B67BAFBA-4C9F-48FA-9496-933E3B255044}) (Version: 7.74.80.86 - Apple Inc.)
Realtek High Definition Audio Driver (HKLM\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7246 - Realtek Semiconductor Corp.)
RegServe (HKLM\...\RegServe) (Version: 7.1.4.0 - Xionix Inc.)
Software Updater (HKLM\...\{FA7EE274-7370-43B7-9A45-A39B17CCCDC5}) (Version: 4.3.3 - SEIKO EPSON CORPORATION)
Sony PC Companion 2.10.236 (HKLM\...\{F09EF8F2-0976-42C1-8D9D-8DF78337C6E3}) (Version: 2.10.236 - Sony)
Universal Media Player (HKLM\...\Universal Media Player) (Version:  - )
Windows 7 Upgrade Advisor (HKLM\...\{AB05F2C8-F608-403b-95E1-FD8ADFACD31E}) (Version: 2.0.5000.0 - Microsoft Corporation)
Windows Mobile Device Updater Component (Version: 04.08.2345.00 - Microsoft Corporation) Hidden
Yahoo Toolbar (HKLM\...\Yahoo! Companion) (Version:  - Yahoo Inc.)
Zune (HKLM\...\Zune) (Version: 04.08.2345.00 - Microsoft Corporation)
Zune (Version: 04.08.2345.00 - Microsoft Corporation) Hidden
Zune Language Pack (CHS) (Version: 04.08.2345.00 - Microsoft Corporation) Hidden
Zune Language Pack (CHT) (Version: 04.08.2345.00 - Microsoft Corporation) Hidden
Zune Language Pack (CSY) (Version: 04.08.2345.00 - Microsoft Corporation) Hidden
Zune Language Pack (DAN) (Version: 04.08.2345.00 - Microsoft Corporation) Hidden
Zune Language Pack (DEU) (Version: 04.08.2345.00 - Microsoft Corporation) Hidden
Zune Language Pack (ELL) (Version: 04.08.2345.00 - Microsoft Corporation) Hidden
Zune Language Pack (ESP) (Version: 04.08.2345.00 - Microsoft Corporation) Hidden
Zune Language Pack (FIN) (Version: 04.08.2345.00 - Microsoft Corporation) Hidden
Zune Language Pack (FRA) (Version: 04.08.2345.00 - Microsoft Corporation) Hidden
Zune Language Pack (HUN) (Version: 04.08.2345.00 - Microsoft Corporation) Hidden
Zune Language Pack (IND) (Version: 04.08.2345.00 - Microsoft Corporation) Hidden
Zune Language Pack (ITA) (Version: 04.08.2345.00 - Microsoft Corporation) Hidden
Zune Language Pack (JPN) (Version: 04.08.2345.00 - Microsoft Corporation) Hidden
Zune Language Pack (KOR) (Version: 04.08.2345.00 - Microsoft Corporation) Hidden
Zune Language Pack (MSL) (Version: 04.08.2345.00 - Microsoft Corporation) Hidden
Zune Language Pack (NLD) (Version: 04.08.2345.00 - Microsoft Corporation) Hidden
Zune Language Pack (NOR) (Version: 04.08.2345.00 - Microsoft Corporation) Hidden
Zune Language Pack (PLK) (Version: 04.08.2345.00 - Microsoft Corporation) Hidden
Zune Language Pack (PTB) (Version: 04.08.2345.00 - Microsoft Corporation) Hidden
Zune Language Pack (PTG) (Version: 04.08.2345.00 - Microsoft Corporation) Hidden
Zune Language Pack (RUS) (Version: 04.08.2345.00 - Microsoft Corporation) Hidden
Zune Language Pack (SVE) (Version: 04.08.2345.00 - Microsoft Corporation) Hidden

**** End of log ****



#4 Aura

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Posted 01 February 2015 - 08:23 PM

Please uninstall the following programs:
  • Driver Detective;
  • RegServe;
Also, when Windows Explorer crashes, do you get any details on the error? A button that you can click on to show the error or the details, and that you could copy/paste these details in here so I can take a look at them?

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Security Administrator | Sysnative Windows Update Senior Analyst | Malware Hunter | @SecurityAura
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