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Infected by CryptoWall 3.0


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#1 okcitian

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Posted 30 January 2015 - 12:03 AM

My name is Steve and my computer is infected by a ransomware that said it is CrytoWall 3.0.  The obvious question for me is what do I do now?  And is it possible to recapture some of my files? I am a new computer user so any effort you make to dumb it down is ok with me.  Thank you in advance for your assisstance. I am using Windows 7 Professional and Mcafee Security and I will be happy to give you any information that you need. Once again, thank you!



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#2 quietman7

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Posted 30 January 2015 - 07:16 AM

:welcome: to Bleeping Computer.

A repository of all current knowledge regarding CryptoWall, CryptoWall 2.0 & CryptoWall 3.0 is provided by Grinler (aka Lawrence Abrams), in this topic: CryptoWall and DECRYPT_INSTRUCTION Ransomware Information Guide and FAQ

Reading that Guide will help you understand what CryptoWall (including versions 2.0 & 3.0) does and provide information for how to deal with it. Cryptowall typically deletes all Shadow Volume Copies with vssadmin.exe so that you cannot restore your files via System Restore or using a program like Shadow Explorer...but it never hurts to try. At this time there is no fix tool and Decryption of any CryptoWall Files...is impossible since there is no way to retrieve the private key that can be used to decrypt your files without paying the ransom.

There are also lengthy ongoing discussion in these topics:Rather than have everyone start individual topics, it would be best (and more manageable for staff) if you posted any questions, comments or requests for assistance in one of those topic discussion.

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