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Computer Occasionally Freezes Upon Shutdown


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13 replies to this topic

#1 GameMaster

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Posted 29 January 2015 - 09:27 PM

Hello all,

I've been having a randomly occurring issue when I go to shut down my PC within Windows 8.1. Basically, my monitor will go to sleep, but then my PC will still have the power LED illuminated and fans running. This only occurs occasionally. This is a custom built PC that I have built myself.

 

Click here to see the part list.

 

Thanks.

 

EDIT: Please note that the Wi-Fi adapter is no longer in use.


Edited by GameMaster, 29 January 2015 - 09:29 PM.


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#2 TechnicianOnline

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Posted 30 January 2015 - 03:25 PM

I would start with the basic stuff. The OS.

 

Create your own custom power profile, set it and test it again. See if it happens after the new profile is set.

 

 

  1. Open Power Options by clicking the Start button 4f6cbd09-148c-4dd8-b1f2-48f232a2fd33_818, clicking Control Panel, clicking System and Security, and then clicking Power Options.

  2. In the left pane, click Create a power plan.

  3. On the Create a power plan page, select the plan that's closest to the type of plan that you want to create.

  4. In the Plan name box, type a name for the plan, such as "Giving a presentation," and then click Next.

  5. On the Change settings for the plan page, choose the display and sleep settings that you want to use when your computer is running on battery and when it's plugged in.

    To keep your display turned on during presentations
    • Change the Turn off display after setting to Never for both On battery and Plugged in.

    To keep your laptop awake during presentations
    • Change the Put the computer to sleep setting to Never for both On battery and Plugged in.

  6. Click Create.

    If you're using a laptop, your plan appears under Plans shown on the battery meter. If you're using a desktop computer, your plan appears under Preferred plans. The plan that you based your new plan on is moved, and appears under Additional plans.

 

 

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#3 GameMaster

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Posted 30 January 2015 - 06:34 PM

Hello TechnicianOnline,

 

Thank you for replying. I have created a new power plan and will see if I still have problems. It could take a while to tell if the issue is still occurring though due to the nature of this issue.



#4 GameMaster

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Posted 11 February 2015 - 08:37 PM

Hello,

 

The issue just occurred about an hour ago. I was doing some web browsing, playing some games on Steam, using HexChat, and was downloading a graphics driver update through Nvidia GeForce Experience. I noticed upon trying to shutdown that there were some updates and it gave me the option to update and restart, but I shut down my PC anyway.

 

Also, I sometimes will not exit Chrome or Steam before shutting down (meaning I don't completely exit them, they are sitting in the list popup for the taskbar or directly on the taskbar on the right).



#5 GameMaster

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Posted 18 February 2015 - 06:58 PM

I have now updated my BIOS to see if that fixes the issue. I will try to update if the problem still occurs or gets solved.

 

EDIT: After reinstalling my anti-virus, I had the same issue occur. I think this problem started happening after I installed a new anti-virus some months back. I will try a different anti-virus and see if that does anything.


Edited by GameMaster, 18 February 2015 - 09:15 PM.


#6 hamluis

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Posted 20 February 2015 - 01:10 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#7 GameMaster

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Posted 20 February 2015 - 06:24 PM

Hello Hamluis,
 
I ran MiniToolBox and Speccy.
 
 
MiniToolBox Result:
 
MiniToolBox by Farbar  Version: 30-11-2014
Ran by Benjamin (administrator) on 20-02-2015 at 17:18:18
Running from "C:\Users\Benjamin\Desktop"
Microsoft Windows 8.1  (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (02/16/2015 05:43:38 PM) (Source: Microsoft-Windows-Defrag) (User: )
Description: The volume System Reserved was not optimized because an error was encountered: The parameter is incorrect. (0x80070057)
 
Error: (02/15/2015 08:34:56 PM) (Source: Perflib) (User: )
Description: BITSC:\Windows\System32\bitsperf.dll8
 
Error: (02/15/2015 07:07:13 PM) (Source: Application Hang) (User: )
Description: The program hl2.exe version 0.0.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: d88
Start Time: 01d04984b8aad933
Termination Time: 148
Application Path: D:\Steam\steamapps\common\Team Fortress 2\hl2.exe
Report Id: 20f309a4-b578-11e4-8299-bc5ff4dfa1a0
Faulting package full name: 
Faulting package-relative application ID:
 
Error: (02/15/2015 05:54:48 PM) (Source: Customer Experience Improvement Program) (User: )
Description: 80070005
 
Error: (02/11/2015 10:25:02 PM) (Source: Application Error) (User: )
Description: Faulting application name: SystemSettings.exe, version: 6.3.9600.17489, time stamp: 0x5465bbd5
Faulting module name: combase.dll, version: 6.3.9600.17415, time stamp: 0x545044f9
Exception code: 0xc0000005
Fault offset: 0x0000000000093142
Faulting process id: 0x3d4
Faulting application start time: 0xSystemSettings.exe0
Faulting application path: SystemSettings.exe1
Faulting module path: SystemSettings.exe2
Report Id: SystemSettings.exe3
Faulting package full name: SystemSettings.exe4
Faulting package-relative application ID: SystemSettings.exe5
 
Error: (02/09/2015 09:59:40 PM) (Source: Application Hang) (User: )
Description: The program winMd5Sum.exe version 1.0.1.55 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 1110
Start Time: 01d044e5f3afcc11
Termination Time: 1
Application Path: D:\Applications\winMd5Sum\winMd5Sum.exe
Report Id: 3a893f6e-b0d9-11e4-8295-bc5ff4dfa1a0
Faulting package full name: 
Faulting package-relative application ID:
 
Error: (02/09/2015 09:45:51 PM) (Source: Microsoft-Windows-Defrag) (User: )
Description: The volume System Reserved was not optimized because an error was encountered: The parameter is incorrect. (0x80070057)
 
Error: (02/02/2015 03:46:50 PM) (Source: Microsoft-Windows-Defrag) (User: )
Description: The volume System Reserved was not optimized because an error was encountered: The parameter is incorrect. (0x80070057)
 
Error: (02/02/2015 02:55:46 PM) (Source: Application Error) (User: )
Description: Faulting application name: SkyDrive.exe, version: 17.0.4035.328, time stamp: 0x5335ddf7
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x07040202
Faulting process id: 0x18ec
Faulting application start time: 0xSkyDrive.exe0
Faulting application path: SkyDrive.exe1
Faulting module path: SkyDrive.exe2
Report Id: SkyDrive.exe3
Faulting package full name: SkyDrive.exe4
Faulting package-relative application ID: SkyDrive.exe5
 
Error: (02/01/2015 03:21:36 PM) (Source: Microsoft-Windows-Defrag) (User: )
Description: The volume System Reserved was not optimized because an error was encountered: The parameter is incorrect. (0x80070057)
 
System errors:
=============
Error: (02/19/2015 08:47:18 PM) (Source: Service Control Manager) (User: )
Description: The Steam Client Service service failed to start due to the following error: 
%%1053
 
Error: (02/19/2015 08:47:18 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Steam Client Service service to connect.
 
Error: (02/19/2015 06:31:51 PM) (Source: Microsoft-Windows-EnhancedStorage-EhStorTcgDrv) (User: NT AUTHORITY)
Description: A TCG Command has returned an error.
Desc: AuthenticateSession
Param1: 0x1
Param2: 0x60000001c
Param3: 0x900000006
Param4: 0x0
Status: 0x12
 
Error: (02/19/2015 06:15:20 PM) (Source: Microsoft-Windows-EnhancedStorage-EhStorTcgDrv) (User: NT AUTHORITY)
Description: A TCG Command has returned an error.
Desc: AuthenticateSession
Param1: 0x1
Param2: 0x60000001c
Param3: 0x900000006
Param4: 0x0
Status: 0x12
 
Error: (02/19/2015 06:13:51 PM) (Source: Microsoft-Windows-EnhancedStorage-EhStorTcgDrv) (User: NT AUTHORITY)
Description: A TCG Command has returned an error.
Desc: AuthenticateSession
Param1: 0x1
Param2: 0x60000001c
Param3: 0x900000006
Param4: 0x0
Status: 0x12
 
Error: (02/19/2015 06:11:44 PM) (Source: Microsoft-Windows-EnhancedStorage-EhStorTcgDrv) (User: NT AUTHORITY)
Description: A TCG Command has returned an error.
Desc: AuthenticateSession
Param1: 0x1
Param2: 0x60000001c
Param3: 0x900000006
Param4: 0x0
Status: 0x1
 
Error: (02/19/2015 06:01:01 PM) (Source: Microsoft-Windows-EnhancedStorage-EhStorTcgDrv) (User: NT AUTHORITY)
Description: A TCG Command has returned an error.
Desc: AuthenticateSession
Param1: 0x1
Param2: 0x60000001c
Param3: 0x900000006
Param4: 0x0
Status: 0x1
 
Error: (02/19/2015 05:43:01 PM) (Source: Microsoft-Windows-EnhancedStorage-EhStorTcgDrv) (User: NT AUTHORITY)
Description: A TCG Command has returned an error.
Desc: AuthenticateSession
Param1: 0x1
Param2: 0x60000001c
Param3: 0x900000006
Param4: 0x0
Status: 0x1
 
Error: (02/19/2015 05:41:05 PM) (Source: Service Control Manager) (User: )
Description: The Avira Real-Time Protection service terminated with the following service-specific error: 
%%303
 
Error: (02/19/2015 05:33:42 PM) (Source: Microsoft-Windows-EnhancedStorage-EhStorTcgDrv) (User: NT AUTHORITY)
Description: A TCG Command has returned an error.
Desc: AuthenticateSession
Param1: 0x1
Param2: 0x60000001c
Param3: 0x900000006
Param4: 0x0
Status: 0x1
 
Microsoft Office Sessions:
=========================
Error: (02/16/2015 05:43:38 PM) (Source: Microsoft-Windows-Defrag)(User: )
Description: System ReservedThe parameter is incorrect. (0x80070057)
 
Error: (02/15/2015 08:34:56 PM) (Source: Perflib)(User: )
Description: BITSC:\Windows\System32\bitsperf.dll8
 
Error: (02/15/2015 07:07:13 PM) (Source: Application Hang)(User: )
Description: hl2.exe0.0.0.0d8801d04984b8aad933148D:\Steam\steamapps\common\Team Fortress 2\hl2.exe20f309a4-b578-11e4-8299-bc5ff4dfa1a0
 
Error: (02/15/2015 05:54:48 PM) (Source: Customer Experience Improvement Program)(User: )
Description: 80070005
 
Error: (02/11/2015 10:25:02 PM) (Source: Application Error)(User: )
Description: SystemSettings.exe6.3.9600.174895465bbd5combase.dll6.3.9600.17415545044f9c000000500000000000931423d401d0467bd1ffcfe5C:\WINDOWS\ImmersiveControlPanel\SystemSettings.exeC:\WINDOWS\SYSTEM32\combase.dll1c93ee2d-b26f-11e4-8297-bc5ff4dfa1a0windows.immersivecontrolpanel_6.2.0.0_neutral_neutral_cw5n1h2txyewymicrosoft.windows.immersivecontrolpanel
 
Error: (02/09/2015 09:59:40 PM) (Source: Application Hang)(User: )
Description: winMd5Sum.exe1.0.1.55111001d044e5f3afcc111D:\Applications\winMd5Sum\winMd5Sum.exe3a893f6e-b0d9-11e4-8295-bc5ff4dfa1a0
 
Error: (02/09/2015 09:45:51 PM) (Source: Microsoft-Windows-Defrag)(User: )
Description: System ReservedThe parameter is incorrect. (0x80070057)
 
Error: (02/02/2015 03:46:50 PM) (Source: Microsoft-Windows-Defrag)(User: )
Description: System ReservedThe parameter is incorrect. (0x80070057)
 
Error: (02/02/2015 02:55:46 PM) (Source: Application Error)(User: )
Description: SkyDrive.exe17.0.4035.3285335ddf7unknown0.0.0.000000000c00000050704020218ec01d03f2a8fcee75eC:\Users\Benjamin\AppData\Local\Microsoft\SkyDrive\SkyDrive.exeunknowndb72bca9-ab1d-11e4-828e-bc5ff4dfa1a0
 
Error: (02/01/2015 03:21:36 PM) (Source: Microsoft-Windows-Defrag)(User: )
Description: System ReservedThe parameter is incorrect. (0x80070057)
 
=========================== Installed Programs ============================
3DMark (HKLM-x32\...\{4198fd8f-98bd-4240-9b3a-ab2643e532f6}) (Version: 1.3.708.0 - Futuremark)
3DMark (Version: 1.3.708.0 - Futuremark) Hidden
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Adobe Flash Player 16 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 16.0.0.305 - Adobe Systems Incorporated)
Adobe Flash Player 16 PPAPI (HKLM-x32\...\Adobe Flash Player PPAPI) (Version: 16.0.0.305 - Adobe Systems Incorporated)
Avira (HKLM-x32\...\{bd538030-07d4-4999-a525-7fafa2483f56}) (Version: 1.1.30.21727 - Avira Operations & Co. KG)
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Avira Free Antivirus (HKLM-x32\...\Avira AntiVir Desktop) (Version: 14.0.7.468 - Avira)
Besiege (HKLM-x32\...\Steam App 346010) (Version:  - Spiderling Studios)
Blender (HKLM\...\Blender) (Version: 2.72b - Blender Foundation)
Chrome Remote Desktop Host (HKLM-x32\...\{C9F8858E-B6F9-4E56-B155-2A5CE7FC74B9}) (Version: 41.0.2272.41 - Google Inc.)
CPUID CPU-Z 1.71.1 (HKLM\...\CPUID CPU-Z_is1) (Version:  - )
CPUID HWMonitor 1.26 (HKLM\...\CPUID HWMonitor_is1) (Version:  - )
CrystalDiskMark 3.0.3b (HKLM\...\CrystalDiskMark_is1) (Version: 3.0.3b - Crystal Dew World)
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
DLC Quest (HKLM-x32\...\Steam App 230050) (Version:  - Going Loud Studios)
Futuremark SystemInfo (HKLM-x32\...\{4115C9AA-35E0-45D8-9363-47635B8750C7}) (Version: 4.29.438.0 - Futuremark)
GIMP 2.8.14 (HKLM\...\GIMP-2_is1) (Version: 2.8.14 - The GIMP Team)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 40.0.2214.115 - Google Inc.)
Google Update Helper (x32 Version: 1.3.25.11 - Google Inc.) Hidden
Google Update Helper (x32 Version: 1.3.26.9 - Google Inc.) Hidden
HashCalc 2.02 (HKLM-x32\...\HashCalc_is1) (Version:  - SlavaSoft Inc.)
HexChat (HKLM\...\HexChat_is1) (Version: 2.10.2 - HexChat)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 9.5.14.1724 - Intel Corporation)
Intel® Network Connections 18.5.54.0 (HKLM\...\PROSetDX) (Version: 18.5.54.0 - Intel)
Intel® Network Connections 18.5.54.0 (Version: 18.5.54.0 - Intel) Hidden
Intel® Update Manager (HKLM-x32\...\{12914061-EB9B-4AE7-AC7E-0B8A607C7DF4}) (Version: 2.3.1338 - Intel Corporation)
Intel® Trusted Connect Service Client (Version: 1.28.487.1 - Intel Corporation) Hidden
Kerbal Space Program (HKLM-x32\...\Steam App 220200) (Version:  - Squad)
LibreOffice 4.3.5.2 (HKLM-x32\...\{1D4E90DA-C33C-40ED-BA00-75F6E6DF9CB0}) (Version: 4.3.5.2 - The Document Foundation)
Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden
Microsoft ASP.NET MVC 4 Runtime (HKLM-x32\...\{3FE312D5-B862-40CE-8E4E-A6D8ABF62736}) (Version: 4.0.40804.0 - Microsoft Corporation)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 17.0.4035.0328 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.21005 (HKLM-x32\...\{7f51bdb9-ee21-49ee-94d6-90afc321780e}) (Version: 12.0.21005.1 - Microsoft Corporation)
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Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005 (Version: 12.0.21005 - Microsoft Corporation) Hidden
Microsoft XNA Framework Redistributable 4.0 Refresh (HKLM-x32\...\{D69C8EDE-BBC5-436B-8E0E-C5A6D311CF4F}) (Version: 4.0.30901.0 - Microsoft Corporation)
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Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 31.4.0 - Mozilla)
MSVCRT (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT110 (x32 Version: 16.4.1108.0727 - Microsoft) Hidden
MSVCRT110_amd64 (Version: 16.4.1109.0912 - Microsoft) Hidden
NVIDIA 3D Vision Controller Driver 347.09 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.NVIRUSB) (Version: 347.09 - NVIDIA Corporation)
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NVIDIA GeForce Experience 2.2.2 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.GFExperience) (Version: 2.2.2 - NVIDIA Corporation)
NVIDIA GeForce Experience Service (Version: 17.12.8 - NVIDIA Corporation) Hidden
NVIDIA Graphics Driver 347.52 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 347.52 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.33.0 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.33.0 - NVIDIA Corporation)
NVIDIA Install Application (Version: 2.1002.173.1392 - NVIDIA Corporation) Hidden
NVIDIA LED Visualizer 1.0 (Version: 1.0 - NVIDIA Corporation) Hidden
NVIDIA Miracast Virtual Audio 347.52 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Miracast.VirtualAudio) (Version: 347.52 - NVIDIA Corporation)
NVIDIA Network Service (Version: 2.2 - NVIDIA Corporation) Hidden
NVIDIA PhysX (x32 Version: 9.14.0702 - NVIDIA Corporation) Hidden
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NVIDIA Stereoscopic 3D Driver (x32 Version: 7.17.12.6514 - NVIDIA Corporation) Hidden
NVIDIA Update 17.12.8 (Version: 17.12.8 - NVIDIA Corporation) Hidden
NVIDIA Update Core (Version: 17.12.8 - NVIDIA Corporation) Hidden
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Oracle VM VirtualBox 4.3.22 (HKLM\...\{F053F74A-A631-4CFA-A271-6D0747599BC9}) (Version: 4.3.22 - Oracle Corporation)
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Portal 2 Authoring Tools - Beta (HKLM-x32\...\Steam App 629) (Version:  - Valve)
Race The Sun (HKLM-x32\...\Steam App 253030) (Version:  - Flippfly LLC)
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ROBLOX Player for Benjamin (HKCU\...\{373B1718-8CC5-4567-8EE2-9033AD08A680}) (Version:  - ROBLOX Corporation)
ROBLOX Studio for Benjamin (HKCU\...\{2922D6F1-2865-4EFA-97A9-94EEAB3AFA14}) (Version:  - ROBLOX Corporation)
Samsung Kies3 (HKLM-x32\...\InstallShield_{88547073-C566-4895-9005-EBE98EA3F7C7}) (Version: 3.2.15013.17 - Samsung Electronics Co., Ltd.)
Samsung Kies3 (x32 Version: 3.2.15013.17 - Samsung Electronics Co., Ltd.) Hidden
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SHIELD Wireless Controller Driver (Version: 17.12.8 - NVIDIA Corporation) Hidden
Source Filmmaker (HKLM-x32\...\Steam App 1840) (Version:  - Valve)
Speccy (HKLM\...\Speccy) (Version: 1.28 - Piriform)
Thinking with Time Machine (HKLM-x32\...\Steam App 286080) (Version:  - Stridemann)
Thomas Was Alone (HKLM-x32\...\Steam App 220780) (Version:  - Mike Bithell)
VC_CRT_x64 (Version: 1.02.0000 - Intel Corporation) Hidden
Windows Live Communications Platform (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
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Windows Live Essentials (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live Installer (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live Photo Common (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live SOXE (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live UX Platform (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
 
========================= Memory info: ===================================
Percentage of memory in use: 19%
Total physical RAM: 8111.24 MB
Available physical RAM: 6491 MB
Total Pagefile: 9391.24 MB
Available Pagefile: 7501.4 MB
Total Virtual: 4095.88 MB
Available Virtual: 3978.24 MB
 
========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:111.45 GB) (Free:61.67 GB) NTFS
2 Drive d: (Storage Drive) (Fixed) (Total:931.51 GB) (Free:842.14 GB) NTFS
 
========================= Users: ========================================
User accounts for \\BENS_PC
 
Administrator            Benjamin                 Guest                    
 
**** End of log ****
 

EDIT: Please note that I already uninstalled my previous anti-virus and installed Avira. The log and the snapshot are both from my PC running Avira.


Edited by hamluis, 23 February 2015 - 12:19 PM.
Removed unnecessary quotebox - Hamluis.


#8 faazylav

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Posted 20 February 2015 - 07:08 PM

Hello, recently I figure out same issue on my new windows 8.1

this video helped me with Pc turn off issue 



#9 GameMaster

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Posted 20 February 2015 - 07:23 PM

Faazylav,

 

Thank you for replying. The person in that video seems to be having a different issue than me. When I press shutdown, my monitor will go to sleep, but my PC will still have fans running as well as the power LED being illuminated. I'm a bit confused if you had the same issue as me and the video helped or if you had a different issue in which the video helped.



#10 faazylav

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Posted 21 February 2015 - 09:41 AM

Well, I got problem like u had, and I made the same what this guy made on video its helped me! try it! and It's wont help just put settings back.



#11 hamluis

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Posted 23 February 2015 - 12:49 PM

Sorry for the delayed response...but I don't see any hardware situations that could account for your scenario.

 

Are you using encryption with your SSD?  http://answers.microsoft.com/en-us/windows/forum/windows8_1-hardware/windows-81-update-a-tcg-command-has-returned-an/bcfb8e54-7e9b-403b-aa64-17d2e205ed0f

 

Louis



#12 GameMaster

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Posted 23 February 2015 - 06:46 PM

That's okay. I am not using device encryption with my SSD.



#13 hamluis

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Posted 24 February 2015 - 11:18 AM

https://www.winhelp.us/configure-windows-defender-in-windows-8.html

 

No need to install Avira...installing it presents possible conflict between it and Windows Defender.

 

I would uninstall the Avira application...then run chkdsk /r...see if problem continues.

 

Louis



#14 GameMaster

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Posted 24 February 2015 - 08:00 PM

Hello Hamluis,

I feel safer with Avira than I do with Windows Defender. Also, how could it conflict with Windows Defender? I thought Windows Defender turned itself off when you install another anti-virus. The link you gave seems to support that. I will try checking the disk for errors though.

 

EDIT: I did a scan on C: (OS SSD) and D: (Storage Hard Drive) using chkdsk /r. Windows corrected C: and said nothing else needed to be done. Windows reported D: as having no issues.


Edited by GameMaster, 25 February 2015 - 06:36 PM.





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