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Overheating


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7 replies to this topic

#1 Kellish

Kellish

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Posted 29 January 2015 - 10:33 AM

So I factory reset my laptop about a week ago and since then it has been over heating on anything with graphics from games to even webpages. Prior to factory reset I never had a issue even would run 3 instances of games like everquest on the laptop and never once over heat. I am attaching my dxdiag file. I dont know why its overheating I also bought a laptop cooling pad which has not helped at all.

Attached Files



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#2 dc3

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Posted 29 January 2015 - 06:50 PM

Please download and install Speccy to provide us with information about your computer.  When  FileHippo opens, click on Download latest version in the upper right pane.
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
 
 

Please download MiniToolBox, save it to your desktop and run it.
 
Checkmark the following checkboxes:
 
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 
Click on Go to start the scan.  Once it is finished highlight the text, copy it and paste it in your next post.
 

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 Kellish

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Posted 29 January 2015 - 11:15 PM

http://speccy.piriform.com/results/DztuTaXYgE5SpFSwTf1SHtX

 

MiniToolBox by Farbar  Version: 30-11-2014
Ran by Kirk (administrator) on 29-01-2015 at 22:13:27
Running from "C:\Users\Kirk\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (01/29/2015 10:40:48 AM) (Source: Software Protection Platform Service) (User: )
Description: Acquisition of genuine ticket failed (hr=0xC004B100) for template Id 66c92734-d682-4d71-983e-d6ec3f16059f
 
Error: (01/29/2015 10:40:48 AM) (Source: Software Protection Platform Service) (User: )
Description: License acquisition failure details. 
hr=0xC004B100
 
Error: (01/29/2015 10:39:41 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "assemblyIdentity1".Error in manifest or policy file "assemblyIdentity2" on line assemblyIdentity3.
The value "MAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINOR" of attribute "version" in element "assemblyIdentity" is invalid.
 
Error: (01/24/2015 08:31:51 PM) (Source: Application Error) (User: )
Description: Faulting application name: LSSrvc.exe, version: 1.18.15.1, time stamp: 0x4bf42145
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x72c271fc
Faulting process id: 0x7c8
Faulting application start time: 0xLSSrvc.exe0
Faulting application path: LSSrvc.exe1
Faulting module path: LSSrvc.exe2
Report Id: LSSrvc.exe3
 
Error: (01/24/2015 08:31:48 PM) (Source: Application Error) (User: )
Description: Faulting application name: HPWMISVC.exe, version: 2.0.14.0, time stamp: 0x4c175e63
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x72c271fc
Faulting process id: 0x7a0
Faulting application start time: 0xHPWMISVC.exe0
Faulting application path: HPWMISVC.exe1
Faulting module path: HPWMISVC.exe2
Report Id: HPWMISVC.exe3
 
Error: (01/24/2015 08:31:47 PM) (Source: Application Error) (User: )
Description: Faulting application name: HPDrvMntSvc.exe, version: 4.0.39.1, time stamp: 0x4c24f9e3
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x72c271fc
Faulting process id: 0x780
Faulting application start time: 0xHPDrvMntSvc.exe0
Faulting application path: HPDrvMntSvc.exe1
Faulting module path: HPDrvMntSvc.exe2
Report Id: HPDrvMntSvc.exe3
 
Error: (01/24/2015 08:31:42 PM) (Source: Application Error) (User: )
Description: Faulting application name: CinemanowSvc.exe, version: 1.9.2.0, time stamp: 0x4c142e2e
Faulting module name: wmploc.dll_unloaded, version: 0.0.0.0, time stamp: 0x4ce7ba86
Exception code: 0xc0000005
Fault offset: 0x72c271fc
Faulting process id: 0x734
Faulting application start time: 0xCinemanowSvc.exe0
Faulting application path: CinemanowSvc.exe1
Faulting module path: CinemanowSvc.exe2
Report Id: CinemanowSvc.exe3
 
Error: (01/24/2015 08:31:39 PM) (Source: Application Error) (User: )
Description: Faulting application name: SkypeC2CPNRSvc.exe, version: 7.3.16540.9015, time stamp: 0x53c40e4a
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x72c271fc
Faulting process id: 0x70c
Faulting application start time: 0xSkypeC2CPNRSvc.exe0
Faulting application path: SkypeC2CPNRSvc.exe1
Faulting module path: SkypeC2CPNRSvc.exe2
Report Id: SkypeC2CPNRSvc.exe3
 
Error: (01/24/2015 08:31:34 PM) (Source: Application Error) (User: )
Description: Faulting application name: SkypeC2CAutoUpdateSvc.exe, version: 7.3.16540.9015, time stamp: 0x53c40dff
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x72c271fc
Faulting process id: 0x690
Faulting application start time: 0xSkypeC2CAutoUpdateSvc.exe0
Faulting application path: SkypeC2CAutoUpdateSvc.exe1
Faulting module path: SkypeC2CAutoUpdateSvc.exe2
Report Id: SkypeC2CAutoUpdateSvc.exe3
 
Error: (01/24/2015 08:31:29 PM) (Source: Application Error) (User: )
Description: Faulting application name: hpqwmiex.exe, version: 4.0.39.1, time stamp: 0x4c24f856
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x72c271fc
Faulting process id: 0x648
Faulting application start time: 0xhpqwmiex.exe0
Faulting application path: hpqwmiex.exe1
Faulting module path: hpqwmiex.exe2
Report Id: hpqwmiex.exe3
 
 
System errors:
=============
Error: (01/28/2015 07:47:07 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 3:57:18 PM on ‎1/‎28/‎2015 was unexpected.
 
Error: (01/28/2015 03:36:30 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 9:40:15 PM on ‎1/‎27/‎2015 was unexpected.
 
Error: (01/27/2015 07:49:15 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 7:44:08 AM on ‎1/‎27/‎2015 was unexpected.
 
Error: (01/25/2015 08:09:47 PM) (Source: Service Control Manager) (User: )
Description: The DrvAgent64 service failed to start due to the following error: 
%%577
 
Error: (01/25/2015 08:09:46 PM) (Source: Service Control Manager) (User: )
Description: The DrvAgent64 service failed to start due to the following error: 
%%577
 
Error: (01/25/2015 08:09:46 PM) (Source: Service Control Manager) (User: )
Description: The DrvAgent64 service failed to start due to the following error: 
%%577
 
Error: (01/25/2015 08:09:46 PM) (Source: Service Control Manager) (User: )
Description: The DrvAgent64 service failed to start due to the following error: 
%%577
 
Error: (01/25/2015 08:09:46 PM) (Source: Service Control Manager) (User: )
Description: The DrvAgent64 service failed to start due to the following error: 
%%577
 
Error: (01/25/2015 08:09:45 PM) (Source: Service Control Manager) (User: )
Description: The DrvAgent64 service failed to start due to the following error: 
%%577
 
Error: (01/25/2015 08:09:45 PM) (Source: Service Control Manager) (User: )
Description: The DrvAgent64 service failed to start due to the following error: 
%%577
 
 
Microsoft Office Sessions:
=========================
Error: (01/29/2015 10:40:48 AM) (Source: Software Protection Platform Service)(User: )
Description: hr=0xC004B10066c92734-d682-4d71-983e-d6ec3f16059f
 
Error: (01/29/2015 10:40:48 AM) (Source: Software Protection Platform Service)(User: )
Description: hr=0xC004B10000010001(0x00000000, 10:40:37:362 - http://go.microsoft.com/fwlink/?LinkId=151642)
00020001(0x00000000, 10:40:37:368)
00030001(0x00000000, 10:40:37:369 - http://go.microsoft.com)
00030002(0x00000000, 10:40:37:369 - 0)
00040001(0x00000000, 10:40:37:369 - http://go.microsoft.com)
00040002(0x00000000, 10:40:37:475 - 1, <NULL>, <NULL>, <NULL>)
00040004(0x80072F94, 10:40:40:055 - <NULL>)
00040006(0x00000000, 10:40:40:055 - 1, http://go.microsoft.com, <NULL>, <local>)
00020005(0x00000000, 10:40:40:055 - 0)
0002000C(0x00000000, 10:40:40:135 - 302)
0002000E(0x00000000, 10:40:40:135 - https://validation.sls.microsoft.com/SLWGA/slwga.asmx)
00020001(0x00000000, 10:40:40:135)
00030001(0x00000000, 10:40:40:135 - https://validation.sls.microsoft.com)
00030002(0x00000000, 10:40:40:135 - 0)
00040001(0x00000000, 10:40:40:135 - https://validation.sls.microsoft.com)
00040002(0x00000000, 10:40:40:162 - 1, <NULL>, <NULL>, <NULL>)
00040004(0x80072F94, 10:40:42:749 - <NULL>)
00040006(0x00000000, 10:40:42:749 - 1, https://validation.sls.microsoft.com, <NULL>, <local>)
00020005(0x00000000, 10:40:42:749 - 0)
0002000C(0x00000000, 10:40:48:674 - 500)
00010002(0x8004FC01, 10:40:48:674 - <?xml version="1.0" encoding="utf-8"?><soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema"><soap:Body><soap:Fault><faultcode>soap:Server</faultcode><faultstring>SoapException</faultstring><detail><HRESULT>0xC004B100</HRESULT><HRESULT2>0xC004B100</HRESULT2><HRESULT3>0xC014B100</HRESULT3><Messages><Message>General exception has occured. </Message></Messages></detail></soap:Fault></soap:Body></soap:Envelope>)
00010003(0x8004FC01, 10:40:48:675)
 
Error: (01/29/2015 10:39:41 AM) (Source: SideBySide)(User: )
Description: assemblyIdentityversionMAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINORC:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dllC:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dll3
 
Error: (01/24/2015 08:31:51 PM) (Source: Application Error)(User: )
Description: LSSrvc.exe1.18.15.14bf42145unknown0.0.0.000000000c000000572c271fc7c801d0383450f7b95bC:\Program Files (x86)\Common Files\LightScribe\LSSrvc.exeunknown51769971-a43a-11e4-a285-98e8e7574596
 
Error: (01/24/2015 08:31:48 PM) (Source: Application Error)(User: )
Description: HPWMISVC.exe2.0.14.04c175e63unknown0.0.0.000000000c000000572c271fc7a001d0383450be9854C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exeunknown4f8519d8-a43a-11e4-a285-98e8e7574596
 
Error: (01/24/2015 08:31:47 PM) (Source: Application Error)(User: )
Description: HPDrvMntSvc.exe4.0.39.14c24f9e3unknown0.0.0.000000000c000000572c271fc78001d0383450ab8d52C:\Program Files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exeunknown4ed4f404-a43a-11e4-a285-98e8e7574596
 
Error: (01/24/2015 08:31:42 PM) (Source: Application Error)(User: )
Description: CinemanowSvc.exe1.9.2.04c142e2ewmploc.dll_unloaded0.0.0.04ce7ba86c000000572c271fc73401d038344e5f996fC:\Program Files (x86)\CinemaNow\CinemaNow Media Manager\CinemanowSvc.exewmploc.dll4ba93ec7-a43a-11e4-a285-98e8e7574596
 
Error: (01/24/2015 08:31:39 PM) (Source: Application Error)(User: )
Description: SkypeC2CPNRSvc.exe7.3.16540.901553c40e4aunknown0.0.0.000000000c000000572c271fc70c01d038344df93e43C:\Program Files (x86)\Skype\Toolbars\PNRSvc\SkypeC2CPNRSvc.exeunknown4a5278a0-a43a-11e4-a285-98e8e7574596
 
Error: (01/24/2015 08:31:34 PM) (Source: Application Error)(User: )
Description: SkypeC2CAutoUpdateSvc.exe7.3.16540.901553c40dffunknown0.0.0.000000000c000000572c271fc69001d038344c7ec378C:\Program Files (x86)\Skype\Toolbars\AutoUpdate\SkypeC2CAutoUpdateSvc.exeunknown474a7807-a43a-11e4-a285-98e8e7574596
 
Error: (01/24/2015 08:31:29 PM) (Source: Application Error)(User: )
Description: hpqwmiex.exe4.0.39.14c24f856unknown0.0.0.000000000c000000572c271fc64801d03834a4a719ebC:\Program Files (x86)\Hewlett-Packard\Shared\hpqwmiex.exeunknown4436908d-a43a-11e4-a285-98e8e7574596
 
 
CodeIntegrity Errors:
===================================
  Date: 2015-01-25 20:09:47.257
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\SysWOW64\drivers\DrvAgent64.SYS because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2015-01-25 20:09:47.128
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\SysWOW64\drivers\DrvAgent64.SYS because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2015-01-25 20:09:46.997
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\SysWOW64\drivers\DrvAgent64.SYS because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2015-01-25 20:09:46.866
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\SysWOW64\drivers\DrvAgent64.SYS because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2015-01-25 20:09:46.735
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\SysWOW64\drivers\DrvAgent64.SYS because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2015-01-25 20:09:46.604
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\SysWOW64\drivers\DrvAgent64.SYS because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2015-01-25 20:09:46.470
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\SysWOW64\drivers\DrvAgent64.SYS because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2015-01-25 20:09:46.339
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\SysWOW64\drivers\DrvAgent64.SYS because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2015-01-25 20:09:46.202
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\SysWOW64\drivers\DrvAgent64.SYS because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2015-01-25 20:09:46.071
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\SysWOW64\drivers\DrvAgent64.SYS because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
 
 
=========================== Installed Programs ============================
Acrobat.com (HKLM-x32\...\{287ECFA4-719A-2143-A09B-D6A12DE54E40}) (Version: 1.6.65 - Adobe Systems Incorporated)
ActiveCheck component for HP Active Support Library (x32 Version: 3.0.0.3 - Hewlett-Packard) Hidden
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 16.0.0.245 - Adobe Systems Incorporated)
Adobe AIR (x32 Version: 16.0.0.245 - Adobe Systems Incorporated) Hidden
Adobe Flash Player 16 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 16.0.0.257 - Adobe Systems Incorporated)
Adobe Reader 9.3 MUI (HKLM-x32\...\{AC76BA86-7AD7-FFFF-7B44-A91000000001}) (Version: 9.3.0 - Adobe Systems Incorporated)
Adobe Shockwave Player 11.5 (HKLM-x32\...\{9ECF7817-DB11-4FBA-9DF1-296A578D513A}) (Version: 11.5.7.609 - Adobe Systems, Inc)
AMD Accelerated Video Transcoding (Version: 12.5.100.30429 - Advanced Micro Devices, Inc.) Hidden
AMD APP SDK Runtime (Version: 10.0.937.2 - Advanced Micro Devices Inc.) Hidden
AMD Catalyst Install Manager (HKLM\...\{F2A7CE36-57BF-5C86-952D-90DBF3746D82}) (Version: 8.0.916.0 - Advanced Micro Devices, Inc.)
AMD Drag and Drop Transcoding (Version: 2.00.0000 - Advanced Micro Devices, Inc.) Hidden
AMD Fuel (Version: 2013.0429.2313.39747 - Advanced Micro Devices, Inc.) Hidden
AMD Media Foundation Decoders (Version: 1.0.80430.0002 - Advanced Micro Devices, Inc.) Hidden
AMD USB Filter Driver (x32 Version: 1.0.15.94 - Advanced Micro Devices, Inc.) Hidden
AMD VISION Engine Control Center (x32 Version: 2013.0429.2313.39747 - Advanced Micro Devices, Inc.) Hidden
Bejeweled 2 Deluxe (x32 Version: 2.2.0.95 - WildTangent) Hidden
Blackhawk Striker 2 (x32 Version: 2.2.0.95 - WildTangent) Hidden
Broadcom 2070 Bluetooth 3.0 (HKLM\...\{436E0B79-2CFB-4E5F-9380-E17C1B25D0C5}) (Version: 6.3.0.5600 - Broadcom Corporation)
Broadcom 802.11 Wireless LAN Adapter (HKLM\...\Broadcom 802.11 Wireless LAN Adapter) (Version: 5.60.350.6 - Broadcom Corporation)
Build-a-lot 2 (x32 Version: 2.2.0.95 - WildTangent) Hidden
Catalyst Control Center - Branding (x32 Version: 1.00.0000 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Graphics Previews Common (x32 Version: 2013.0429.2313.39747 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center InstallProxy (x32 Version: 2010.0416.541.8279 - ATI Technologies, Inc.) Hidden
Catalyst Control Center InstallProxy (x32 Version: 2014.1120.2123.38423 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Localization All (x32 Version: 2013.0429.2313.39747 - Advanced Micro Devices, Inc.) Hidden
CCC Help Chinese Standard (x32 Version: 2013.0429.2312.39747 - Advanced Micro Devices, Inc.) Hidden
CCC Help Chinese Traditional (x32 Version: 2013.0429.2312.39747 - Advanced Micro Devices, Inc.) Hidden
CCC Help Czech (x32 Version: 2013.0429.2312.39747 - Advanced Micro Devices, Inc.) Hidden
CCC Help Danish (x32 Version: 2013.0429.2312.39747 - Advanced Micro Devices, Inc.) Hidden
CCC Help Dutch (x32 Version: 2013.0429.2312.39747 - Advanced Micro Devices, Inc.) Hidden
CCC Help English (x32 Version: 2013.0429.2312.39747 - Advanced Micro Devices, Inc.) Hidden
CCC Help Finnish (x32 Version: 2013.0429.2312.39747 - Advanced Micro Devices, Inc.) Hidden
CCC Help French (x32 Version: 2013.0429.2312.39747 - Advanced Micro Devices, Inc.) Hidden
CCC Help German (x32 Version: 2013.0429.2312.39747 - Advanced Micro Devices, Inc.) Hidden
CCC Help Greek (x32 Version: 2013.0429.2312.39747 - Advanced Micro Devices, Inc.) Hidden
CCC Help Hungarian (x32 Version: 2013.0429.2312.39747 - Advanced Micro Devices, Inc.) Hidden
CCC Help Italian (x32 Version: 2013.0429.2312.39747 - Advanced Micro Devices, Inc.) Hidden
CCC Help Japanese (x32 Version: 2013.0429.2312.39747 - Advanced Micro Devices, Inc.) Hidden
CCC Help Korean (x32 Version: 2013.0429.2312.39747 - Advanced Micro Devices, Inc.) Hidden
CCC Help Norwegian (x32 Version: 2013.0429.2312.39747 - Advanced Micro Devices, Inc.) Hidden
CCC Help Polish (x32 Version: 2013.0429.2312.39747 - Advanced Micro Devices, Inc.) Hidden
CCC Help Portuguese (x32 Version: 2013.0429.2312.39747 - Advanced Micro Devices, Inc.) Hidden
CCC Help Russian (x32 Version: 2013.0429.2312.39747 - Advanced Micro Devices, Inc.) Hidden
CCC Help Spanish (x32 Version: 2013.0429.2312.39747 - Advanced Micro Devices, Inc.) Hidden
CCC Help Swedish (x32 Version: 2013.0429.2312.39747 - Advanced Micro Devices, Inc.) Hidden
CCC Help Thai (x32 Version: 2013.0429.2312.39747 - Advanced Micro Devices, Inc.) Hidden
CCC Help Turkish (x32 Version: 2013.0429.2312.39747 - Advanced Micro Devices, Inc.) Hidden
ccc-utility64 (Version: 2013.0429.2313.39747 - Advanced Micro Devices, Inc.) Hidden
Chuzzle Deluxe (x32 Version: 2.2.0.95 - WildTangent) Hidden
CinemaNow Media Manager (HKLM-x32\...\{6C122441-1861-4CD7-B1C5-A163A6984E12}) (Version: 1.9.1.105 - CinemaNow, Inc.)
CPUID HWMonitor 1.26 (HKLM\...\CPUID HWMonitor_is1) (Version:  - )
CyberLink DVD Suite (HKLM-x32\...\InstallShield_{1FBF6C24-C1FD-4101-A42B-0C564F9E8E79}) (Version: 7.0.3003 - CyberLink Corp.)
CyberLink DVD Suite (x32 Version: 7.0.3003 - CyberLink Corp.) Hidden
Diner Dash 2 Restaurant Rescue (x32 Version: 2.2.0.95 - WildTangent) Hidden
Dora's Carnival Adventure (x32 Version: 2.2.0.95 - WildTangent) Hidden
Driver Booster 2.1 (HKLM-x32\...\Driver Booster_is1) (Version: 2.1 - IObit)
DriverAgent by eSupport.com (HKLM-x32\...\DriverAgent_is1) (Version:  - Copyright © 2013 eSupport.com, Inc • All Rights Reserved)
DVD Menu Pack for HP MediaSmart Video (HKLM-x32\...\InstallShield_{FB4BB287-37F9-4E27-9C4D-2D3882E08EFF}) (Version: 4.1.4121 - Hewlett-Packard)
DVD Menu Pack for HP MediaSmart Video (x32 Version: 4.1.4121 - Hewlett-Packard) Hidden
Energy Star Digital Logo (HKLM-x32\...\{BD1A34C9-4764-4F79-AE1F-112F8C89D3D4}) (Version: 1.0.1 - Hewlett-Packard)
Escape Rosecliff Island (x32 Version: 2.2.0.95 - WildTangent) Hidden
ESU for Microsoft Windows 7 (HKLM-x32\...\{3877C901-7B90-4727-A639-B6ED2DD59D43}) (Version: 1.0.0 - Hewlett-Packard)
FATE (x32 Version: 2.2.0.95 - WildTangent) Hidden
Final Drive Nitro (x32 Version: 2.2.0.95 - WildTangent) Hidden
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 40.0.2214.94 - Google Inc.)
Google Update Helper (x32 Version: 1.3.25.11 - Google Inc.) Hidden
GS Auto Clicker (HKLM-x32\...\GS Auto Clicker_is1) (Version: V3.1.3 - goldensoft.org)
Heroes of Hellas 2 - Olympia (x32 Version: 2.2.0.95 - WildTangent) Hidden
HP 3D DriveGuard (HKLM\...\{299625B9-6C69-462C-9CEA-8E06D878B1C5}) (Version: 4.0.5.1 - Hewlett-Packard Company)
HP Advisor (HKLM-x32\...\{40FB8D7C-6FF8-4AF2-BC8B-0B1DB32AF04B}) (Version: 3.4.10262.3295 - Hewlett-Packard)
HP Customer Experience Enhancements (x32 Version: 6.0.1.4 - Hewlett-Packard) Hidden
HP Documentation (HKLM-x32\...\{E5AE53A7-1A79-4840-998F-A18042A2F568}) (Version: 1.1.1.0 - Hewlett-Packard)
HP DVB-T TV Tuner 8.0.64.43 (HKLM-x32\...\HP DVB-T TV Tuner) (Version: 8.0.64.43 - )
HP Game Console (x32 Version:  - WildTangent) Hidden
HP Games (HKLM-x32\...\WildTangent hp Master Uninstall) (Version: 1.0.1.3 - WildTangent)
HP MediaSmart CinemaNow 2.0 (HKLM-x32\...\{9008D736-35CA-40DB-A2BE-5F32D954E5AA}) (Version: 2.0 - Hewlett-Packard)
HP MediaSmart DVD (HKLM-x32\...\InstallShield_{DCCAD079-F92C-44DA-B258-624FC6517A5A}) (Version: 4.1.4229 - Hewlett-Packard)
HP MediaSmart DVD (x32 Version: 4.1.4229 - Hewlett-Packard) Hidden
HP MediaSmart Movies and TV (HKLM\...\{4B4E2FA2-3B1E-4147-99DB-5033981D8C2F}) (Version: 1.0.0.10 - Hewlett-Packard)
HP MediaSmart Music (HKLM-x32\...\InstallShield_{91A34181-9FAD-43AB-A35F-E7A8945B7E1C}) (Version: 4.1.4215 - Hewlett-Packard)
HP MediaSmart Music (x32 Version: 4.1.4215 - Hewlett-Packard) Hidden
HP MediaSmart Photo (HKLM-x32\...\InstallShield_{6DAF8CDC-9B04-413B-A0F2-BCC13CF8A5BF}) (Version: 4.1.4211 - Hewlett-Packard)
HP MediaSmart Photo (x32 Version: 4.1.4211 - Hewlett-Packard) Hidden
HP MediaSmart SmartMenu (HKLM\...\{731A1D36-BF17-4C76-B7E7-CC055AF8C54E}) (Version: 3.1.1.12 - Hewlett-Packard)
HP MediaSmart Video (HKLM-x32\...\InstallShield_{D12E3E7F-1B13-4933-A915-16C7DD37A095}) (Version: 4.1.4214 - Hewlett-Packard)
HP MediaSmart Video (x32 Version: 4.1.4214 - Hewlett-Packard) Hidden
HP MediaSmart Webcam (HKLM-x32\...\InstallShield_{01FB4998-33C4-4431-85ED-079E3EEFE75D}) (Version: 4.1.3024 - Hewlett-Packard)
HP MediaSmart Webcam (x32 Version: 4.1.3024 - Hewlett-Packard) Hidden
HP MediaSmart/TouchSmart Netflix (HKLM-x32\...\{35021DFB-F9CA-402A-89A2-47F91E506465}) (Version: 1.0.2.0 - Hewlett-Packard)
HP Photo Creations (HKLM-x32\...\HP Photo Creations) (Version: 1.0.0.3611 - HP Photo Creations Powered by RocketLife)
HP Power Manager (HKLM-x32\...\{4B156358-CE9C-4E9F-8CAD-79AE86A68C60}) (Version: 1.0.3 - Hewlett-Packard Company)
HP Quick Launch (HKLM-x32\...\{E342D296-DB9D-4FC7-ACB0-39926C0BFA16}) (Version: 2.1.5 - Hewlett-Packard Company)
HP Setup (HKLM-x32\...\{72D90DB3-A16A-4545-B555-868471101833}) (Version: 8.1.4186.3400 - Hewlett-Packard)
HP Software Framework (HKLM-x32\...\{E05DB9F9-C8E7-45F2-BE9E-76D4C447CE9B}) (Version: 4.0.39.1 - Hewlett-Packard Company)
HP Support Assistant (HKLM-x32\...\{FC17E0A7-EAA9-4902-92F8-C83B9FD02246}) (Version: 5.0.14.2 - Hewlett-Packard Company)
HP Wireless Assistant (HKLM\...\{B5FC1E1B-E70D-45F1-8E40-A3C30698B323}) (Version: 4.0.9.0 - Hewlett-Packard Company)
HPAsset component for HP Active Support Library (x32 Version: 3.0.0.3 - Hewlett-Packard) Hidden
IDT Audio (HKLM-x32\...\{E3A5A8AB-58F6-45FF-AFCB-C9AE18C05001}) (Version: 1.0.6288.0 - IDT)
IMVU Avatar Chat Software (HKCU\...\IMVU Avatar chat client software BETA) (Version:  - )
Java Auto Updater (x32 Version: 2.0.7.2 - Sun Microsystems, Inc.) Hidden
Java™ 6 Update 45 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F86416045FF}) (Version: 6.0.450 - Oracle)
Java™ 6 Update 45 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83216045FF}) (Version: 6.0.450 - Oracle)
Jewel Quest 3 (x32 Version: 2.2.0.95 - WildTangent) Hidden
Jewel Quest Solitaire 2 (x32 Version: 2.2.0.95 - WildTangent) Hidden
Junk Mail filter update (x32 Version: 14.0.8117.416 - Microsoft Corporation) Hidden
LabelPrint (HKLM-x32\...\InstallShield_{C59C179C-668D-49A9-B6EA-0121CCFC1243}) (Version: 2.5.2907 - CyberLink Corp.)
LabelPrint (x32 Version: 2.5.2907 - CyberLink Corp.) Hidden
LightScribe System Software (HKLM-x32\...\{46BA053F-57B3-4153-BDB6-D37EEC8B12D7}) (Version: 1.18.15.1 - LightScribe)
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft .NET Framework 4.5.2 (Version: 4.5.51209 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden
Microsoft Choice Guard (x32 Version: 2.0.48.0 - Microsoft Corporation) Hidden
Microsoft Office 2010 (HKLM-x32\...\{95140000-0070-0000-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Silverlight (HKLM-x32\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 4.0.50401.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319 (HKLM\...\{DA5E371C-6333-3D8A-93A4-6FD5B20BCC6E}) (Version: 10.0.30319 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (HKLM-x32\...\{196BB40D-1578-3D01-B289-BEFC77A11A1E}) (Version: 10.0.30319 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727 (HKLM-x32\...\{15134cb0-b767-4960-a911-f2d16ae54797}) (Version: 11.0.50727.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727 (HKLM-x32\...\{22154f09-719a-4619-bb71-5b3356999fbf}) (Version: 11.0.50727.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727 (Version: 11.0.50727 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727 (Version: 11.0.50727 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727 (x32 Version: 11.0.50727 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727 (x32 Version: 11.0.50727 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005 (HKLM-x32\...\{ce085a78-074e-4823-8dc1-8a721b94b76d}) (Version: 12.0.21005.1 - Microsoft Corporation)
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005 (x32 Version: 12.0.21005 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005 (x32 Version: 12.0.21005 - Microsoft Corporation) Hidden
Microsoft WSE 3.0 Runtime (x32 Version: 3.0.5305.0 - Microsoft Corp.) Hidden
Movie Theme Pack for HP MediaSmart Video (HKLM-x32\...\InstallShield_{3023EBDA-BF1B-4831-B347-E5018555F26E}) (Version: 4.1.4030 - Hewlett-Packard)
Movie Theme Pack for HP MediaSmart Video (x32 Version: 4.1.4030 - Hewlett-Packard) Hidden
MSVCRT (x32 Version: 14.0.1468.721 - Microsoft) Hidden
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
Penguins! (x32 Version: 2.2.0.95 - WildTangent) Hidden
PhotoNow! (HKLM-x32\...\InstallShield_{D36DD326-7280-11D8-97C8-000129760CBE}) (Version: 1.1.6904 - CyberLink Corp.)
PhotoNow! (x32 Version: 1.1.6904 - CyberLink Corp.) Hidden
Plants vs. Zombies (x32 Version: 2.2.0.95 - WildTangent) Hidden
Poker Superstars III (x32 Version: 2.2.0.95 - WildTangent) Hidden
Polar Bowler (x32 Version: 2.2.0.95 - WildTangent) Hidden
Polar Golfer (x32 Version: 2.2.0.95 - WildTangent) Hidden
Power2Go (HKLM-x32\...\InstallShield_{40BF1E83-20EB-11D8-97C5-0009C5020658}) (Version: 6.1.4204 - CyberLink Corp.)
Power2Go (x32 Version: 6.1.4204 - CyberLink Corp.) Hidden
PowerDirector (HKLM-x32\...\InstallShield_{CB099890-1D5F-11D5-9EA9-0050BAE317E1}) (Version: 8.0.3003 - CyberLink Corp.)
PowerDirector (x32 Version: 8.0.3003 - CyberLink Corp.) Hidden
Realtek Ethernet Controller Driver For Windows 7 (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.11.1127.2009 - Realtek)
Realtek USB 2.0 Card Reader (HKLM-x32\...\{96AE7E41-E34E-47D0-AC07-1091A8127911}) (Version: 6.1.7600.30113 - Realtek Semiconductor Corp.)
Recovery Manager (x32 Version: 5.5.3023 - CyberLink Corp.) Hidden
Roxio CinemaNow 2.0 (x32 Version: 1.0.284 - Hewlett-Packard) Hidden
Skype Click to Call (HKLM-x32\...\{6D1221A9-17BF-4EC0-81F2-27D30EC30701}) (Version: 7.3.16540.9015 - Microsoft Corporation)
Skype™ 7.0 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 7.0.102 - Skype Technologies S.A.)
Speccy (HKLM\...\Speccy) (Version: 1.25 - Piriform)
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 15.0.17.4 - Synaptics Incorporated)
Times Reader (HKLM-x32\...\com.nyt.timesreader.78C54164786ADE80CB31E1C5D95607D0938C987A.1) (Version: 2.061 - The New York Times Company)
Times Reader (x32 Version: 2.061 - The New York Times Company) Hidden
Virtual Families (x32 Version: 2.2.0.95 - WildTangent) Hidden
Virtual Villagers - The Secret City (x32 Version: 2.2.0.95 - WildTangent) Hidden
Wheel of Fortune 2 (x32 Version: 2.2.0.95 - WildTangent) Hidden
Windows Live Call (x32 Version: 14.0.8117.0416 - Microsoft Corporation) Hidden
Windows Live Communications Platform (x32 Version: 14.0.8117.416 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite_Wave3) (Version: 14.0.8117.0416 - Microsoft Corporation)
Windows Live Essentials (x32 Version: 14.0.8117.416 - Microsoft Corporation) Hidden
Windows Live ID Sign-in Assistant (HKLM\...\{9B48B0AC-C813-4174-9042-476A887592C7}) (Version: 6.500.3165.0 - Microsoft Corporation)
Windows Live Mail (x32 Version: 14.0.8117.0416 - Microsoft Corporation) Hidden
Windows Live Messenger (x32 Version: 14.0.8117.0416 - Microsoft Corporation) Hidden
Windows Live Photo Gallery (x32 Version: 14.0.8117.416 - Microsoft Corporation) Hidden
Windows Live Sync (HKLM-x32\...\{B10914FD-8812-47A4-85A1-50FCDE7F1F33}) (Version: 14.0.8117.416 - Microsoft Corporation)
Windows Live Upload Tool (HKLM-x32\...\{205C6BDD-7B73-42DE-8505-9A093F35A238}) (Version: 14.0.8014.1029 - Microsoft Corporation)
Windows Live Writer (x32 Version: 14.0.8117.0416 - Microsoft Corporation) Hidden
Zuma Deluxe (x32 Version: 2.2.0.95 - WildTangent) Hidden
 
========================= Memory info: ===================================
 
Percentage of memory in use: 41%
Total physical RAM: 3834.9 MB
Available physical RAM: 2241.88 MB
Total Pagefile: 7667.99 MB
Available Pagefile: 5628.59 MB
Total Virtual: 4095.88 MB
Available Virtual: 3980.8 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:445.72 GB) (Free:393.39 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:19.74 GB) (Free:2.84 GB) NTFS
3 Drive e: (Playboy The Mans) (CDROM) (Total:0.64 GB) (Free:0 GB) CDFS
 
========================= Users: ========================================
 
User accounts for \\KIRK-HP
 
Administrator            Guest                    Kirk                     
 
========================= Minidump Files ==================================
 
No minidump file found
 
 
**** End of log ****


#4 ChiefTech

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Posted 30 January 2015 - 12:34 AM

What do you mean by over heating. Is your CPU fan working and running? Put your ear down by your keyboard and see if you hear it running.
Take a look at device manager too and see if you have any failing or failed hardware.
When was the last time you blew out the dust from the fan?

It is also very possible that you didn't get the proper drivers or something bad happened during windows update of system or driver files for hardware. Ensure you identify your operating system 32 or 64 bit and download the drivers for your computer directly from the developers support website. Also consider disabling windows update on hardware componets.

Edited by ChiefTech, 30 January 2015 - 12:39 AM.


#5 Kellish

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Posted 30 January 2015 - 07:48 AM

I use driver booster 2 and have all the newest drivers for all my hardware. Yes my fan is running I can hear it and see it moving. As soon as computer started overheating I blew it out to make sure it was clear of any dust.

 

I play IMVU and a browser game called Castlot. My computer will shut itself completely off when I am in either of them and running my processor at full power. Right now I have AMD vision control center and inside it I have processor power turned down to 66% my computer will still turn off when playing Castlot however in IMVU temp of processor seems to stay between 70 to 80 Celsius.



#6 dc3

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Posted 30 January 2015 - 09:53 AM

I will not download anything to my computer unless I know exactly what it contains.  So I have not viewed your DxDiag.text.

 

What prompted you to do a reset of the operating system?

 

Why don't you have an antivirus installed on this computer?

 

It would help if you post the model of this HP notebook.

 

Your CPU is running a 65 C, the maximum temperature is 70C.  AMD actually states that the maximum temperature is between 55C and 70C.  I suspect that the CPU begins throttling down at about 55C.  The bottom line here is that the CPU is overheating.  You posted that it has shutdown due to overheating, this could or may have already caused damage to the CPU.

 

You posted that you have blown out the computer, exactly how did you do this?  

 

The notebook should be turned off when blowing it out.  You should first blow through the intake vent on the bottom, and then back through from the side vent/s.  If this doesn't resolve the overheating issue, you may need to disassemble the notebook to access the fan and heat pipe (assuming this model has one) to clean them.  If this doesn't resolve the overheating issue, you may need to remove and replace the thermal compound in between the CPU and the heatsink.

 

What happens if you leave the power setting in the default setting?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#7 Kellish

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Posted 30 January 2015 - 10:03 AM

I just havent reinstalled the virusscan is all. It is a HP Pavillion dv6. I blew the computer out with a can of compressed air. If i turn the settings back up to default on the power of the cpu the heat skyrockets to 90 and 100 Celsius then shuts off. 

 

Thing is none of this happened until I factory reset the laptop as for the reason I ended up getting some malware that would not remove using any programs or even manual removal steps found online so was just easier to reset to factory.



#8 dc3

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Posted 30 January 2015 - 10:38 AM

I would suggest calling HP support to see if they can help understand what is going on.  It's hard to wrap my head around the thought that this could be a driver issue, but that seems to be the implications here.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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