Do a "Hard Shutdown" (press the start button and wait for it to stop fully) .. ... Turn everything off and wait at least 5 minutes prior to continuing.
Do not follow other directions (except below) unless they are for you, as make / model / Operating Programs , Etc. can cause more problems than you already have.
Please follow the instructions in the Malware Removal and Log Section Preparation Guide starting at Step 6.
- If you cannot complete a step, then skip it and continue with the next.
- In Step 6 there are instructions for downloading and running DDS which will create two logs. Note: Windows 8.1 Users will not be able run DDS and create a log
When you have done that, Copy and Paste your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.
Start a new topic, give it a relevant title and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs or you're using Windows 8.1, then still start the new topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.
After doing this, please reply back in this thread with a link to the new topic so we can close this one, to prevent others answering incorrectly.
Thank You ..