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troubleshooting


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5 replies to this topic

#1 drusus

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Posted 29 January 2015 - 01:34 AM

when trying the update on Windows 7 64 bit keep getting message "troubleshooting has experienced an unexpected problem and cannot continue"

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#2 Aura

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Posted 29 January 2015 - 10:10 AM

Hi drusus :)

What are you trying to do exactly? Install Windows Updates? If so, what error message and code are you getting when the installation fails?

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#3 RolandJS

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Posted 29 January 2015 - 10:33 AM

Aura, could trying to do all the updates in one big swoop cause that error?  I usually do mine in clumps, first netFramework, then securities, then other updates -- in numbers of 4-5 at a time.


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#4 Aura

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Posted 29 January 2015 - 10:34 AM

It could, yes. But usually what happens is that a few will fail to install, but the rest will pass. Once done, you just check for new Updates manually and try to install them again, they'll succeed.

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#5 RolandJS

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Posted 29 January 2015 - 11:13 AM

Aura, could it be this:  while doing bunches of Windows Updates, and while other OS and/or nonMicrosoft programs are running full tilt, could that lead to the troubleshooting kick-in?


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#6 Aura

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Posted 29 January 2015 - 11:23 AM

I cannot say exactly what caused this with the information we currently have on the issue. Anything could have caused this.

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