I am running Mac os yosemite on a mac book pro with ATT U-verse as the provider
I have a business that recently changed hosting companies. We had problems with the launch and email was down for a while and I tried tto get email several times during the transition.
I have a partner across town using a Mac mini running yosemite and on uverse also.
At my home and at my partners home no one can access our site. I am using safari, and have tried firefox, and Chrome with no success. I have also tried with my iPhone using my wifi network with no success at either site. At my partners a friend tried using a windows computer with no success. obviously we can't get email either at home so we have to go to starbucks or similar to get mail.
When we are at puplic wifi sites like starbucks, at friends houses, at other businesses we have no problems. My daughter also uses uverse and she has no problems getting my site.
When I try to ping my site I get
\Ping has started…
PING thegardentutors.com (18.104.22.168): 56 data bytes
Request timeout for icmp_seq 0
Request timeout for icmp_seq 1
Request timeout for icmp_seq 2
Request timeout for icmp_seq 3
Request timeout for icmp_seq 4
Request timeout for icmp_seq 5
Request timeout for icmp_seq 6
Request timeout for icmp_seq 7
Request timeout for icmp_seq 8
--- thegardentutors.com ping statistics ---
10 packets transmitted, 0 packets received, 100.0% packet loss
Traceroute has started…
traceroute to thegardentutors.com (22.214.171.124), 64 hops max, 72 byte packets
1 homeportal (192.168.1.254) 46.597 ms 1.441 ms 1.375 ms
2 107-133-32-2.lightspeed.frokca.sbcglobal.net (126.96.36.199) 24.954 ms 24.270 ms 23.712 ms
3 188.8.131.52 (184.108.40.206) 25.078 ms 27.600 ms 24.504 ms
4 220.127.116.11 (18.104.22.168) 26.532 ms 26.283 ms 29.701 ms
5 22.214.171.124 (126.96.36.199) 26.783 ms 74.385 ms 130.356 ms
6 188.8.131.52 (184.108.40.206) 29.823 ms 29.379 ms 30.584 ms
7 las-b21-link.telia.net (220.127.116.11) 40.501 ms 39.865 ms 39.587 ms
8 phx-b1-link.telia.net (18.104.22.168) 49.658 ms 48.836 ms 48.314 ms
9 giglinx-ic-304548-phx-b1.c.telia.net (22.214.171.124) 48.619 ms 49.506 ms 224.424 ms
10 agg-c01c02.d03.s02.phx01.singlehop.net (126.96.36.199) 49.418 ms 48.999 ms 49.997 ms
11 aswg-c17.d03.s02.phx01.singlehop.net (188.8.131.52) 51.425 ms 48.951 ms 50.347 ms
12 * * *
13 * * *
Note that it ends at a different address.
We have been in touch with the new host and they have not been able to help.
As far as I can tell I have eliminated a problem with the browser, Uverse, and the server not working.
so My question is there anything possible in my Modem and my partners modem that could be causing the problem?
could the server have decided that my home address is not liked by the server where the server thinks my address is dangerous? Possibly caused by my attempting to get to the email with no success over several days?
Or is there someting I am missing?