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Laptop Maybe Infected


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#1 macthehobo

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Posted 28 January 2015 - 06:41 AM

Hi all, I currently have my neighbors laptop that has been acting strange (not my words). I have run Avira that found 1 trojan              and Malwarebytes that found 609 non malware problems.

 

At this time Avira wont open I have no idea why and malwarebytes does not want to display a log once again I have no idea why.

 

Would any kind member be able to run me through a few programs in a bid to save this laptop.

 

 

Edit to add Avira found TR/Crypt.zpack.98896


Edited by macthehobo, 28 January 2015 - 06:49 AM.


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#2 iangcarroll

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Posted 28 January 2015 - 09:13 AM

Based on that definition you have a trojan. This is probably not a good sign, although it could be a false positive.

Please follow this guide on how to request help from a trained helper.

Ian Carroll https://ian.sh • Certly Inc
 
Member of the Bleeping Computer A.I.I. early response team!





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