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Microsoft Office Installation problems


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#1 SlowMO

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Posted 27 January 2015 - 06:33 PM

Hey all, I just got Microsoft Office Professional Plus 2013 but I'm having some trouble installing it. At about 50% I get a message that says  

 

"Error 1920. Service 'Office Software Protection Platform' (osppsvc) failed to start. Verify that you have sufficient privileges to start system services."

 

I went in and changed the permissions to allow all and the log in to this machine. I even tried starting it manually. I thought it worked because after I clicked "Retry," it began loading again. However, at the end it just said "Windows Microsoft office has encountered a problem" and it closes down.

 

I'm running Windows 7 64-bit



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#2 sflatechguy

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Posted 01 February 2015 - 11:41 AM

First, do you have any other versions of Office installed? If so, uninstall them first.

 

If 2013 fails to load after that, go into the services snap-in (type services.msc in the search bar of the Start button), scroll down to the Office Software Protection Platform service and make sure it is started. If it isn't start it, and try to install Office again.

 

If it still fails to install, go back to that service, right-click on the properties, and in the Log on tab, change the log on type from Network Service to Local System Account. Click Apply, OK and try to install it again.



#3 SlowMO

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Posted 18 February 2015 - 09:19 PM

First, do you have any other versions of Office installed? If so, uninstall them first.

 

If 2013 fails to load after that, go into the services snap-in (type services.msc in the search bar of the Start button), scroll down to the Office Software Protection Platform service and make sure it is started. If it isn't start it, and try to install Office again.

 

If it still fails to install, go back to that service, right-click on the properties, and in the Log on tab, change the log on type from Network Service to Local System Account. Click Apply, OK and try to install it again.

 

I do not have any other versions of office installed. Also, I have already tried that solution and nothing worked, I still get the same error when trying to install it.



#4 sflatechguy

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Posted 19 February 2015 - 10:25 AM

If you go into Event Viewer, check the Windows Application log for errors regarding the Office installation. Note the error code(s) and information under the general and details tabs and post them here.




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