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Virus computer lockout with boot problems.


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#1 Eastcoastdanny

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Posted 27 January 2015 - 04:53 PM

     Greetings everyone. Let me start by thanking everyone in advance for the resources and advice that is found on this forum.

     So as to the problem i am having with my computer and my actions thus far i will start at the begining. I will be the first to admit that the things i have done so far were above the level I should have been and would appreciate any and all help. I have a toshiba satellite running Windows 8.1.

     Last night my computer became infected with the malware that locks up your computer with the fake law enforcement ransome message. My computer would boot up and within two or so minutes the malware would pop up. I attempted to run root kill programs but there was not enough time for them to finish before being locked out. I attempted to go into safe mode with no luck, I was simply not allowed. I altered my boot sequence to go straight to safe mode with msconfig. Now when i start my computer it is stuck in a sequence of restarting, without ever loading to windows.

     I know the experts will probably cringe about my tweaking with the computer in such a way. But this is where i currently stand.


Edited by Orange Blossom, 27 January 2015 - 05:06 PM.
Moved to AII from Windows 8. ~ OB


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#2 HairCut

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Posted 27 January 2015 - 05:28 PM

Seems like you need to boot to Window 8 installation media to use recovery options. From there you can choose System Restore.

If you don't have recovery media you can download it from here http://windows.microsoft.com/en-us/windows-8/create-reset-refresh-media

 

That's a big download so maybe you'd prefer to try some other rescue disks.

For example Kaspersky Rescue Disk http://support.kaspersky.co.uk/viruses/rescuedisk#downloads

 

Or Emsisoft Emergency Kit http://www.bleepingcomputer.com/download/emsisoft-emergency-kit/



#3 quietman7

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Posted 27 January 2015 - 05:53 PM

Grinler (aka Lawrence Abrams), the site owner of Bleeping Computer created the following guide for dealing with some types of ransomware infections using HitmanPro to create a HitmanPro kickstart USB drive: Your computer has been locked Ransomware Removal Guide using HitmanPro
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#4 Eastcoastdanny

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Posted 27 January 2015 - 06:53 PM

Thank you for your quick reply! I won't be in a position to download the recovery software till tommorrow, but i will do it and report back. My only question is will my data such as picture on my computer be deleted or will they be safe.






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