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Page not being displayed correctly Internet Explorer for think bank mutual

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#1 zone22


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Posted 27 January 2015 - 02:45 PM

I've been helping a friend troubleshoot an issue with it thinkbank.com

after he logs onto his account and click on tabs like bill pay. The following error is generated



Think bank claims that it's the issue with the computer.

This problem appears across Firefox chrome and Internet Explorer

it also appears with in Firefoxs safe mode.

I've tried completely uninstalling and reinstalling Java.

The browsers are configured to accept third-party cookies.

Security follows as Komodo firewall, Malwarebytes Anti-Malware professional, and Spybot search and destroy.

Windows 8.1 64-bit

I've scanned the system with a variety of malware and antivirus finding no culprits.

This issue only appears on think bank.com as described above.

I've cleared the cache on the browsers.

I've reset Internet explore to the default settings.


I'm out of fresh out of ideas how to continue to troubleshoot this issue.

Edited by zone22, 27 January 2015 - 03:12 PM.

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#2 zone22

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Posted 29 January 2015 - 02:38 PM

Turns out it was a program called PrivDog that was corrupt. With it uninstalled everything functioned as expected.

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