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Taskbar network icon shows no internet, but internet accessible.


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8 replies to this topic

#1 Simon Scott

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Posted 27 January 2015 - 11:13 AM

Hello,

Several user PCs on my work domain show that there is no Internet access (yellow exclamation mark on network icon... right hand side of taskbar, but they are connected to the domain. Even though it's still possible to browse the Internet.

I've tried updates, disabling/enabling NIC driver, disabling/enabling & removing/replacing network connection. Reinstalling the network driver and re-joining PCs to the domain. But to no avail.

Can anyone help?

 

Thanks, Simon.



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#2 CaveDweller2

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Posted 27 January 2015 - 11:51 AM

What OS? What if you log in with a different user? Can you post a screenshot of a ipconfig /all? 


Hope this helps thumbup.gif

Associate in Applied Science - Network Systems Management - Trident Technical College


#3 Wand3r3r

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Posted 27 January 2015 - 01:26 PM

Sounds like the interface showing in the task bar isn't the one being used for network/internet access.

 

ipconfig /all will tell us more.



#4 Simon Scott

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Posted 27 January 2015 - 03:36 PM

Thank you both for your response. OS is Win7. Affects several (Not all) users across the domain. Will do a ipconfig /all and capture/post it when I get back to work tomorrow.

 

Thanks again... Simon



#5 Simon Scott

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Posted 29 January 2015 - 10:49 AM

Screen shot of ipconfig /all as requested....

 

Simon.

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#6 CaveDweller2

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Posted 29 January 2015 - 12:50 PM

well crap....that all looks fine lol. How many users/PCs are doing this? 


Hope this helps thumbup.gif

Associate in Applied Science - Network Systems Management - Trident Technical College


#7 Wand3r3r

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Posted 29 January 2015 - 01:16 PM

When you get the internet not accessible message can you ping the gateway ip?  Does nslookup yahoo.com work?



#8 Simon Scott

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Posted 29 January 2015 - 02:19 PM

CaveDweller2... I haven't taken a count of how many PCs it's affecting. But, as I go round the office doing other stuff, I would say the majority of PCs are affected. There is approx 60 PCs in total in office. 

 

Wand3r3r...I have not tried pinging GW IP, since I was getting Internet access I never thought to try. It only indicates that I've no Internet. And no, I've not tried 'nslookup'. So possible DNS issue maybe??

 

My gut feeling is, problem lies on DC. Possibly to do with AV software (AVG). But could be wrong.... It's annoying me now.

 

Thanks again for you responses.

 

Simon.



#9 Wand3r3r

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Posted 29 January 2015 - 06:59 PM

nslookup yahoo.com will test your dns configuration.

Do you have your isp dns servers ip addresses listed in the forwarders on your dns servers?






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