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MyPCBackUp.com - Mozilla Firefox Malware


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9 replies to this topic

#1 xunkn0vvnx

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Posted 26 January 2015 - 08:57 PM

I have malware on my Windows 7 PC. Every time I open up Mozilla Firefox, I get redirected to MyPCBackUp.com FarBar Recovery Scan is attached.

Attached Files



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#2 TB-Psychotic

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Posted 27 January 2015 - 10:19 AM

Hi there,
my name is Marius and I will assist you with your malware related problems.

Before we move on, please read the following points carefully.

  • First, read my instructions completely. If there is anything that you do not understand kindly ask before proceeding.
  • Perform everything in the correct order. Sometimes one step requires the previous one.
  • If you have any problems while following my instructions, Stop there and tell me the exact nature of your problem.
  • Do not run any other scans without instruction or add/remove software unless I tell you to do so. This would change the output of our tools and could be confusing for me.
  • Post all logfiles as a reply rather than as an attachment unless I specifically ask you. If you can not post all logfiles in one reply, feel free to use more posts.
  • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
  • Stay with me. I will give you some advice about prevention after the cleanup process. Absence of symptoms does not always mean the computer is clean.
  • My first language is not english. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.

  • Important: To help me reviewing your logs, please post them in code boxes. You can create them by clicking on the <>-symbol on top of the reply window.

 

 

 

Please post up C:\combofix.txt... :rolleyes:


Proud Member of UNITE & TB
 
My help is free, however, if you want to support my fight against malware, click here --> btn_donate_SM.gif <--(no worries, every little bit helps)

#3 xunkn0vvnx

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Posted 27 January 2015 - 05:39 PM

Attached, thanks.

Attached Files



#4 TB-Psychotic

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Posted 28 January 2015 - 04:29 AM

Fix with FRST (normal mode)

WARNING: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
 

  • Download the attached fixlist.txt and save it to the location where FRST is saved to.
  • Run FRST.exe (on 64bit, run FRST64.exe) and press the Fix button just once and wait.
  • The tool will make a log (Fixlog.txt) which you find where you saved FRST. Please post it to your reply.

 

 

 

 

We need to remove some programs with Revo Uninstaller Free:


Note: Revo Uninstaller is more thorough in deleting programs on your computer than using the Add/Remove option in Windows. Since it is a more powerful tool, please be sure to follow the instructions carefully.
Note: If the program you want to uninstall is not listed by Revo, let me know and we will try an altenate method of removal.

  • Please download and install Revo Uninstaller Free
    note: there is no need to click anything on that page, the download will start automatically
  • Double click Revo Uninstaller to run it
  • From the list of programs double click on the listed program(s), or anything similar, to remove it:
    Best Buy pc app
  • When prompted if you want to uninstall click Yes
  • Be sure the Moderate option is selected then click Next
  • The program will run, If prompted again click Yes
  • When the built-in uninstaller is finished click on Next
  • Once the program has searched for leftovers click Next
  • Check the items in bold only on the list then click Delete
    note: you may have to expand some folders by clicking the "+" mark
  • When prompted click on Yes and then on Next
  • Put a check on any folders that are found and select Delete
  • When prompted select Yes then Next
  • Once done click Finish

 

 

 

Please rescan with FRST (create a new addition.txt as well) and post the logs.

Attached Files


Proud Member of UNITE & TB
 
My help is free, however, if you want to support my fight against malware, click here --> btn_donate_SM.gif <--(no worries, every little bit helps)

#5 xunkn0vvnx

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Posted 03 February 2015 - 08:01 PM

This does not show in the list.

  • From the list of programs double click on the listed program(s), or anything similar, to remove it:
    Best Buy pc app


#6 TB-Psychotic

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Posted 04 February 2015 - 10:01 AM

Did you run the FRST fix before trying to uninstall?


Proud Member of UNITE & TB
 
My help is free, however, if you want to support my fight against malware, click here --> btn_donate_SM.gif <--(no worries, every little bit helps)

#7 xunkn0vvnx

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Posted 07 February 2015 - 08:37 PM

Yes, attached is the fixlog


Attached



#8 xunkn0vvnx

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Posted 07 February 2015 - 08:39 PM

Attached

Attached Files



#9 TB-Psychotic

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Posted 10 February 2015 - 06:35 AM

Please rescan with FRST (create a new  addition.txt as well) and pos the logs.


Proud Member of UNITE & TB
 
My help is free, however, if you want to support my fight against malware, click here --> btn_donate_SM.gif <--(no worries, every little bit helps)

#10 TB-Psychotic

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Posted 03 July 2015 - 02:28 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.
Proud Member of UNITE & TB
 
My help is free, however, if you want to support my fight against malware, click here --> btn_donate_SM.gif <--(no worries, every little bit helps)




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