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Files encrypted on Mom's computer


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#1 JommerJoy

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Posted 26 January 2015 - 06:58 PM

Hello,

 

I am looking for a solution for my Mom.  Her computer was infected with a virus, which appeared yesterday. Her husband uses the computer for work and we are not sure whether he went to a site or received an email that had the virus.  It purports to be the CrypoLocker virus.  Her virus protection did not detect the virus during a scan yesterday but it is clearly there.  Each file has a .PNG ending on it and none can be opened.  I notice a lot of HELPDECRYPT.PNG files on her computer.  I have tried to restore to an earlier point but, of course as I suspected, it did not fix the problem.  I am looking for some information before I go to see her tomorrow.  Is there anything I can do to unlock the files short of a full factory reset?  Will a factory reset even remove the virus?  Any advice would be appreciated.

 

Mom's computer has Windows 7 as the OS. She uses IE for a browser.  She doesn't have much on the hard drive but I would like to salvage the fiels if I can. We can delete them if necessary as they are not crucial.

 



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#2 quietman7

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Posted 26 January 2015 - 11:08 PM

Does it look like one of these or something else...?
* PClock
* TorrentLocker
* CTB-Locker
* KEYHolder
* CryptoWall

If the ransomware does not look like any of those in the above links...reading through the following information may assist with identifying the crypto malware infection you are dealing with.Once you have identified which particular ransomware you are dealing with, we can direct you to the appropriate discussion topic for further assistance.
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