I am looking for a solution for my Mom. Her computer was infected with a virus, which appeared yesterday. Her husband uses the computer for work and we are not sure whether he went to a site or received an email that had the virus. It purports to be the CrypoLocker virus. Her virus protection did not detect the virus during a scan yesterday but it is clearly there. Each file has a .PNG ending on it and none can be opened. I notice a lot of HELPDECRYPT.PNG files on her computer. I have tried to restore to an earlier point but, of course as I suspected, it did not fix the problem. I am looking for some information before I go to see her tomorrow. Is there anything I can do to unlock the files short of a full factory reset? Will a factory reset even remove the virus? Any advice would be appreciated.
Mom's computer has Windows 7 as the OS. She uses IE for a browser. She doesn't have much on the hard drive but I would like to salvage the fiels if I can. We can delete them if necessary as they are not crucial.