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McAfee System Security won't install or run


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#1 Dean1390

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Posted 26 January 2015 - 02:30 PM

OK - I resolved a previous issue with a clean reinstall and recovered most of data.  Everything is up and running EXCEPT:  I am not able to install or run McAfee System security....  I was able to do the initial download when I first restored my system but when I click on the icon, nothing happens.  When I try to download from the McAfee site it tells me that it can't install.  This seems to be the only thing not working.



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#2 ami94

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Posted 26 January 2015 - 02:38 PM

has it come up with any funny error? what does it say? was it previously installed on that machine?



#3 Sintharius

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Posted 26 January 2015 - 02:41 PM

OK - I resolved a previous issue with a clean reinstall and recovered most of data.  Everything is up and running EXCEPT:  I am not able to install or run McAfee System security....  I was able to do the initial download when I first restored my system but when I click on the icon, nothing happens.  When I try to download from the McAfee site it tells me that it can't install.  This seems to be the only thing not working.

Is your initial download from the official McAfee download page?

#4 Dean1390

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Posted 26 January 2015 - 02:53 PM

Yes - initial download directly from McAfee

 

No funny errors - just a little circle then nothing.  It was on the machine previously



#5 ami94

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Posted 26 January 2015 - 02:56 PM

well try to run MCPR FROM MCAFEE

 

http://www.google.co.uk/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&ved=0CCMQFjAA&url=http%3A%2F%2Fservice.mcafee.com%2FFAQDocument.aspx%3Fid%3DTS101331&ei=q5vGVMafNpH2av3bgogJ&usg=AFQjCNF_0bc-oDrGP2oA1ohVHYsyub4wgg&bvm=bv.84349003,d.d2s

 

then try to re install it



#6 Dean1390

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Posted 26 January 2015 - 03:29 PM

OK that worked.  Possible something goofy with the previous install that MCPR removed?

 

Seems to be running now and I'm able to open it!



#7 ami94

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Posted 26 January 2015 - 03:43 PM

yeah! exactly what it was... MCPR is desing to removed any trace of a previous version of Mcaffe, is quite a common issue with this security suite is well known for left "stuff" in the system even after it's unistalled.

 

 

By the way glad to have helped you sort this out! :)



#8 quietman7

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Posted 26 January 2015 - 04:49 PM

Possible something goofy with the previous install that MCPR removed?

Anti-virus software components insert themselves deep into the operating systems core where they install kernel mode drivers that load at boot-up and create files/folders/registry entries in various locations. It is not uncommon for some anti-virus programs to not completely uninstall itself using the usual method of Programs and Features or Add/Remove Programs in Control Panel due to the presence of related services and processes running in the background.

Most anti-virus vendors provide clean-up utilities or removal tools on their web sites to remove remnants left behind after uninstalling, or for a failed uninstall or failed reinstall. It's always best to download directly from the vendor's site to ensure you are using the most current version of the uninstall utility as it is not uncommon for third-party hosting sites to have outdated versions which may not work properly.
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