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Virus on my sisters new laptop


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9 replies to this topic

#1 Stark85

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Posted 26 January 2015 - 01:24 PM

Hello,

 

My sister got a new laptop since a couple of weeks now and she already has a virus she says.

McAfee found a virus but I cannot check again because the trial period has expired.

The virus could not be removed though.

Laptop seems to be very slow also.

 

The operating system is Windows 8.1 64bit

 

Thanks for the help.

Attached Files


Edited by Stark85, 26 January 2015 - 01:26 PM.


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#2 deeprybka

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Posted 26 January 2015 - 01:39 PM

Hi & :welcome: to Bleeping Computer Forums!
My name is Jürgen and I will be assisting you with your Malware related problems. :warrior:

Before we move on, please read the following points carefully: :exclame:

  • My native language isn't English. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.
  • Please read my instructions completely. If there is anything that you do not understand kindly ask before proceeding.
  • Perform everything in the correct order. Sometimes one step requires the previous one.
  • If you have any problems while you are follow my instructions, Stop there and tell me the exact nature of your problem.
  • Do not run any other scans without instruction or Add/ Remove Software unless I tell you to do so. This would change the output of our tools and could be confusing for me.
  • Post all Logfiles as a reply rather than as an attachment unless I specifically ask you. If you can not post all logfiles in one reply, feel free to use more posts.
  • If I don't hear from you within 5 days from this initial or any subsequent post, then this thread will be closed.
  • If I don't reply within 24 hours please PM me!
  • Stay with me. I will give you some advice about prevention after the cleanup process. Absence of symptoms does not always mean the computer is clean.

Step 1

Please uninstall some programs:

  • Windows 8 w8.png: Hold down the Windows logo key and press X to open a menu at the lower-left area of the screen.
  • Select Programs and Features from the menu.
  • Search and select the following programs one by one and click on Uninstall:

    Vosteran
    WSE_Vosteran

  • Reboot your computer.

Step 2

Please download adwcleaner.png AdwCleaner (by Xplode) and save it to your Desktop.

  • Double click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select "Run As Administrator"
  • Click on the Scan button.
  • After the scan has finished, click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • After rebooting, a log file (that is saved in C:\AdwCleaner[S#].txt) will open automatically.
    Copy and paste the contents of that logfile in your next reply.

regards,
deeprybka
:busy:
Neminem laede, immo omnes, quantum potes, iuva. Arthur Schopenhauer
 
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#3 Stark85

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Posted 26 January 2015 - 02:08 PM

Thank you for the fast reply.

I did as you said and attached the log.

Attached Files



#4 deeprybka

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Posted 26 January 2015 - 02:11 PM

Please try to paste the log next time! :)

 

Step 1

 

Please download and install mbam.pngMalwarebytes Anti-Malware

  • Please open Malwarebytes Anti-Malware.
  • Please update the database by clicking on the "Update Now" button.
  • Following the update and click "Settings" [1] and go to "Detection and Protection" [2]
  • Make sure "Scan for Rootkits" is checked.
  • Click on Dashboard [3], then click on Scan Now [4] to start the scan.
    :exclame: If Malware or Potentially Unwanted Programs [PUPs] are found, you will receive a prompt so that you can decide what you want to do. I suggest "Quarantine All" [5]. Then click the button: Apply Actions. [6]
  • A window with an option to view the detailed log will appear.
    mbamlog.png

  • Click on "View detailed log".
  • After viewing the results, please click on the "Copy to Clipboard" button and then OK.
  • Return to our forum. Paste your log into your next reply.

mbameng.gif

 

 

Step 2

Please downloadesetlogo.png Online Scanner and save it to your Desktop.

  • Disable the realtime-protection of your antivirus and anti-malware programs because they might interfere with the scan.
  • Start installer.pngwith administartor privileges.
  • Select the option Yes, I accept the Terms of Use and click on Start.
  • Choose the following settings:

settings.png


  • Click on Start. The virus signature database will begin to download. This may take some time.
  • When completed the Online Scan will begin automatically.
    Note: This scan might take a long time! Please be patient.
  • When completed select Uninstall application on close if you so wish, but make sure you copy the logfile first!
  • Now click on Finish
  • A log filelog.pngis created at logpath.png
    Copy and paste the content of this log file in your next reply.

esetlog.png
Note: Do not forget to re-enable your antivirus application after running the above scan!
eset.gif


Edited by deeprybka, 26 January 2015 - 02:11 PM.

regards,
deeprybka
:busy:
Neminem laede, immo omnes, quantum potes, iuva. Arthur Schopenhauer
 
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#5 Stark85

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Posted 27 January 2015 - 12:45 AM

Hello,

 

Here are the logs for MB and ESET:

 

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 26-1-2015
Scan Time: 20:15:04
Logfile: mb.txt
Administrator: Yes

Version: 2.00.4.1028
Malware Database: v2015.01.26.07
Rootkit Database: v2015.01.14.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows 8.1
CPU: x64
File System: NTFS
User: Kelly

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 322085
Time Elapsed: 32 min, 32 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 1
PUP.Optional.Vosteran, HKU\S-1-5-21-3783586931-3119718104-2768743157-1001-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{0633EE93-D776-472F-A0FF-E1416B8B2E3A}, Vosteran, Quarantined, [94bdf2051b6ece687fbb1fe30bfaf30d]

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 2
PUP.Optional.Vosteran, C:\Users\Kelly\AppData\Local\Temp\CR_F212D.tmp\setup.exe, Quarantined, [1f32b542e3a60d292bf87e7309f8946c],
PUP.Optional.Vosteran.A, C:\Users\Kelly\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Vosteran.lnk, Quarantined, [c48d09ee7316b680896f7d0070937e82],

Physical Sectors: 0
(No malicious items detected)

(end)

 

 

And this is for ESET:

 

C:\Users\Kelly\AppData\Local\Microsoft\Windows\INetCache\IE\MFDFZDIX\avg-anti-virus-free_setup.exe a variant of Win32/InstallCore.VW potentially unwanted application
C:\Users\Kelly\AppData\Local\Microsoft\Windows\INetCache\IE\MFDFZDIX\Player.exe Win32/OutBrowse.BN potentially unwanted application
 



#6 deeprybka

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Posted 27 January 2015 - 06:03 AM

Please try to post the ESET Log as instructed.

Step 1

frst.pngfrstscan.png

Start FRST with administator privileges.
  • Make sure the following option is checked: addition.png
  • Press the Scan button.
  • When finished, FRST will produce two logs (FRST.txt and Addition.txt) in the same directory the tool was run from.
    Please copy and paste these logs in your next reply.
lesestoff.png

Can you please tell me which problems still persist now?
How is the computer running?

regards,
deeprybka
:busy:
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#7 Stark85

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Posted 27 January 2015 - 03:29 PM

I think the laptop is running fine

 

I removed the detected ESET files.

 

Here is the eset logfile:

ESETSmartInstaller@High as downloader log:
all ok
ESETSmartInstaller@High as downloader log:
all ok
# product=EOS
# version=8
# OnlineScannerApp.exe=1.0.0.1
# OnlineScanner.ocx=1.0.0.7623
# api_version=3.0.2
# EOSSerial=c846b86e78547a409b457efa053ca096
# engine=22173
# end=finished
# remove_checked=false
# archives_checked=true
# unwanted_checked=true
# unsafe_checked=true
# antistealth_checked=true
# utc_time=2015-01-27 06:01:15
# local_time=2015-01-27 07:01:15 (+0100, West-Europa (standaardtijd))
# country="Netherlands"
# lang=1043
# osver=6.2.9200 NT
# compatibility_mode_1=''
# compatibility_mode=5893 16776573 100 94 75332 13812619 0 0
# scanned=160242
# found=1
# cleaned=0
# scan_time=6362
sh=9E493360BAB53992289E0EDE2F756A679156AF97 ft=1 fh=2ec0213833d0543e vn="een variant van Win32/DealPly.AF potentieel ongewenste toepassing" ac=I fn="C:\Users\Kelly\AppData\Local\Temp\VSTStubSetup.exe"

 

Here FRST:

Scan result of Farbar Recovery Scan Tool (FRST.txt) (x64) Version: 24-01-2015 01
Ran by Kelly (administrator) on LAPTOP-KELLY on 27-01-2015 21:19:51
Running from C:\Users\Kelly\Desktop
Loaded Profiles: Kelly (Available profiles: Kelly)
Platform: Windows 8.1 Connected (X64) OS Language: Nederlands (Nederland)
Internet Explorer Version 11 (Default browser: IE)
Boot Mode: Normal
Tutorial for Farbar Recovery Scan Tool: http://www.geekstogo.com/forum/topic/335081-frst-tutorial-how-to-use-farbar-recovery-scan-tool/

==================== Processes (Whitelisted) =================

(If an entry is included in the fixlist, the process will be closed. The file will not be moved.)

(Softex Inc.) C:\Program Files\Hewlett-Packard\SimplePass\OmniServ.exe
(Realtek Semiconductor) C:\Program Files\Realtek\Audio\HDA\RtkAudioService64.exe
(Microsoft Corporation) C:\Windows\System32\wlanext.exe
(Andrea Electronics Corporation) C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe
(Apple Inc.) C:\Program Files\Bonjour\mDNSResponder.exe
(Microsoft Corporation) C:\Windows\System32\dasHost.exe
(Hewlett-Packard Development Company, L.P.) C:\Program Files (x86)\Hewlett-Packard\HP System Event\HPWMISVC.exe
(Intel® Corporation) C:\Program Files\Intel\TXE Components\TCS\HeciServer.exe
(Hewlett-Packard Company) C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSA_Service.exe
(Realtek Semiconductor) C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe
() C:\Program Files\Hewlett-Packard\SimplePass\opvapp.exe
(Intel Corporation) C:\Windows\System32\igfxsrvc.exe
(Intel Corporation) C:\Windows\System32\hkcmd.exe
(Intel Corporation) C:\Windows\System32\igfxpers.exe
(Realtek Semiconductor) C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe
(Hewlett-Packard) C:\Program Files\Hewlett-Packard\SimplePass\ClientCore.exe
(Hewlett-Packard) C:\Program Files\Hewlett-Packard\SimplePass\OPBHOBroker.exe
(Hewlett-Packard) C:\Program Files\Hewlett-Packard\SimplePass\OPBHOBrokerDsktop.exe
(Synaptics Incorporated) C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
(Synaptics Incorporated) C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
(Hewlett-Packard Development Company, L.P.) C:\Program Files (x86)\Hewlett-Packard\HP System Event\HPMSGSVC.exe
(CyberLink) C:\Program Files (x86)\CyberLink\Power2Go8\CLMLSvc_P2G8.exe
(CyberLink Corp.) C:\Program Files (x86)\CyberLink\YouCam\YouCamService.exe
(Microsoft Corporation) C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.3.9600.17477_none_fa2b7d3b9b36c7b4\TiWorker.exe

==================== Registry (Whitelisted) ==================

(If an entry is included in the fixlist, the registry item will be restored to default or removed. The file will not be moved.)

HKLM\...\Run: [RTHDVCPL] => C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe [7510896 2014-01-14] (Realtek Semiconductor)
HKLM\...\Run: [SimplePass] => C:\Program Files\Hewlett-Packard\SimplePass\ClientCore.exe [3962936 2014-03-28] (Hewlett-Packard)
HKLM\...\Run: [OPBHOBroker] => C:\Program Files\Hewlett-Packard\SimplePass\OPBHOBroker.exe [415288 2014-03-28] (Hewlett-Packard)
HKLM\...\Run: [OPBHOBrokerDesktop] => C:\Program Files\Hewlett-Packard\SimplePass\OPBHOBrokerDsktop.exe [415288 2014-03-28] (Hewlett-Packard)
HKLM\...\Run: [SynTPEnh] => C:\Program Files\Synaptics\SynTP\SynTPEnh.exe [2803440 2013-12-13] (Synaptics Incorporated)
HKLM-x32\...\Run: [HPMessageService] => C:\Program Files (x86)\Hewlett-Packard\HP System Event\HPMSGSVC.exe [1045304 2013-10-08] (Hewlett-Packard Development Company, L.P.)
Winlogon\Notify\igfxcui: C:\Windows\system32\igfxdev.dll (Intel Corporation)
HKLM\...\Policies\Explorer: [NoFolderOptions] 0
HKLM\...\Policies\Explorer: [NoControlPanel] 0

==================== Internet (Whitelisted) ====================

(If an item is included in the fixlist, if it is a registry item it will be removed or restored to default.)

HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\Main,Start Page = about:blank
HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.uk.msn.com/HPCON14/8
HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.uk.msn.com/HPCON14/8
HKU\S-1-5-21-3783586931-3119718104-2768743157-1001\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.nl/
HKU\S-1-5-21-3783586931-3119718104-2768743157-1001\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.uk.msn.com/HPCON14/8
SearchScopes: HKLM -> {EC718727-6B59-497E-87DF-A98ABE32FD97} URL = http://www.amazon.co.uk/s/ref=azs_osd_ieauk?ie=UTF-8&tag=hp-uk3-vsb-21&link%5Fcode=qs&index=aps&field-keywords={searchTerms}
SearchScopes: HKLM-x32 -> {EC718727-6B59-497E-87DF-A98ABE32FD97} URL = http://www.amazon.co.uk/s/ref=azs_osd_ieauk?ie=UTF-8&tag=hp-uk3-vsb-21&link%5Fcode=qs&index=aps&field-keywords={searchTerms}
SearchScopes: HKU\.DEFAULT -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL =
SearchScopes: HKU\S-1-5-19 -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL =
SearchScopes: HKU\S-1-5-20 -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL =
SearchScopes: HKU\S-1-5-21-3783586931-3119718104-2768743157-1001 -> {DC91FAFB-6CEA-49E5-BB74-9CEE75D09B77} URL = http://www.bing.com/search?PC=WCUG&FORM=WCUGDF&q={searchTerms}
SearchScopes: HKU\S-1-5-21-3783586931-3119718104-2768743157-1001 -> {EC718727-6B59-497E-87DF-A98ABE32FD97} URL = http://www.amazon.co.uk/s/ref=azs_osd_ieauk?ie=UTF-8&tag=hp-uk3-vsb-21&link%5Fcode=qs&index=aps&field-keywords={searchTerms}
BHO: HP Network Check Helper -> {E76FD755-C1BA-4DCB-9F13-99BD91223ADE} -> C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPluginx64.dll (Hewlett-Packard)
BHO-x32: HP Network Check Helper -> {E76FD755-C1BA-4DCB-9F13-99BD91223ADE} -> C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll (Hewlett-Packard)
DPF: HKLM-x32 {4B54A9DE-EF1C-4EBE-A328-7C28EA3B433A} http://quickscan.bitdefender.com/qsax/qsax.cab
Tcpip\Parameters: [DhcpNameServer] 192.168.1.1

FireFox:
========
FF Plugin: @Microsoft.com/NpCtrl,version=1.0 -> c:\Program Files\Microsoft Silverlight\5.1.30514.0\npctrl.dll ( Microsoft Corporation)
FF Plugin-x32: @adobe.com/ShockwavePlayer -> C:\windows\SysWOW64\Adobe\Director\np32dsw_1204144.dll (Adobe Systems, Inc.)
FF Plugin-x32: @Microsoft.com/NpCtrl,version=1.0 -> c:\Program Files (x86)\Microsoft Silverlight\5.1.30514.0\npctrl.dll ( Microsoft Corporation)
FF Plugin-x32: @microsoft.com/WLPG,version=16.4.3508.0205 -> C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation)

==================== Services (Whitelisted) =================

(If an entry is included in the fixlist, the service will be removed from the registry. The file will not be moved unless listed separately.)

R2 HP Support Assistant Service; C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe [92160 2014-01-13] (Hewlett-Packard Company) [File not signed]
R2 HPWMISVC; C:\Program Files (x86)\Hewlett-Packard\HP System Event\HPWMISVC.exe [1039160 2013-10-08] (Hewlett-Packard Development Company, L.P.)
R2 Intel® Capability Licensing Service Interface; C:\Program Files\Intel\TXE Components\TCS\HeciServer.exe [733696 2013-07-01] (Intel® Corporation) [File not signed]
S3 Intel® Capability Licensing Service TCP IP Interface; C:\Program Files\Intel\TXE Components\TCS\SocketHeciServer.exe [822232 2013-07-01] (Intel® Corporation)
R2 omniserv; C:\Program Files\Hewlett-Packard\SimplePass\OmniServ.exe [88064 2014-03-28] (Softex Inc.) [File not signed]
R2 RtkAudioService; C:\Program Files\Realtek\Audio\HDA\RtkAudioService64.exe [290520 2014-01-08] (Realtek Semiconductor)
S3 w3logsvc; C:\Windows\system32\inetsrv\w3logsvc.dll [76800 2014-04-02] (Microsoft Corporation)
R3 WdNisSvc; C:\Program Files\Windows Defender\NisSrv.exe [368632 2014-09-22] (Microsoft Corporation)
R2 WinDefend; C:\Program Files\Windows Defender\MsMpEng.exe [23792 2014-09-22] (Microsoft Corporation)

==================== Drivers (Whitelisted) ====================

(If an entry is included in the fixlist, the service will be removed from the registry. The file will not be moved unless listed separately.)

R1 CLVirtualDrive; C:\Windows\system32\DRIVERS\CLVirtualDrive.sys [91712 2013-03-05] (CyberLink)
R3 GPIO; C:\Windows\System32\drivers\iaiogpioe.sys [31232 2013-11-11] (Intel Corporation)
R0 MBI; C:\Windows\System32\drivers\MBI.sys [29464 2014-01-23] (Intel Corporation)
R3 RSP2STOR; C:\Windows\system32\DRIVERS\RtsP2Stor.sys [291544 2014-01-04] (Realtek Semiconductor Corp.)
R3 RTWlanE; C:\Windows\system32\DRIVERS\rtwlane.sys [3379416 2014-03-22] (Realtek Semiconductor Corporation                           )
S3 SmbDrv; C:\Windows\System32\drivers\Smb_driver_AMDASF.sys [29936 2013-12-13] (Synaptics Incorporated)
R3 SmbDrvI; C:\Windows\system32\DRIVERS\Smb_driver_Intel.sys [31472 2013-12-13] (Synaptics Incorporated)
R3 TXEIx64; C:\Windows\System32\drivers\TXEIx64.sys [88592 2014-01-15] (Intel Corporation)
R3 WdNisDrv; C:\Windows\System32\Drivers\WdNisDrv.sys [114496 2014-09-22] (Microsoft Corporation)
R3 WirelessButtonDriver; C:\Windows\System32\drivers\WirelessButtonDriver64.sys [20800 2013-07-22] (Hewlett-Packard Development Company, L.P.)
U3 McAPExe; No ImagePath
U3 McMPFSvc; No ImagePath
U3 McNaiAnn; No ImagePath
U3 mcpltsvc; No ImagePath
U3 McProxy; No ImagePath
U3 mfecore; No ImagePath
U3 MSK80Service; No ImagePath

==================== NetSvcs (Whitelisted) ===================

(If an item is included in the fixlist, it will be removed from the registry. Any associated file could be listed separately to be moved.)

==================== One Month Created Files and Folders ========

(If an entry is included in the fixlist, the file\folder will be moved.)

2015-01-27 06:39 - 2015-01-27 06:39 - 00000300 _____ () C:\Users\Kelly\Desktop\eset.txt
2015-01-26 20:52 - 2015-01-26 20:52 - 02347384 _____ (ESET) C:\Users\Kelly\Desktop\esetsmartinstaller_enu.exe
2015-01-26 20:49 - 2015-01-26 20:49 - 00001535 _____ () C:\Users\Kelly\Desktop\mb.txt
2015-01-26 20:16 - 2015-01-26 20:16 - 00000000 ____D () C:\Program Files (x86)\ESET
2015-01-26 20:14 - 2015-01-26 20:15 - 00129752 _____ (Malwarebytes Corporation) C:\Windows\system32\Drivers\MBAMSwissArmy.sys
2015-01-26 20:14 - 2015-01-26 20:14 - 00001125 _____ () C:\Users\Public\Desktop\Malwarebytes Anti-Malware.lnk
2015-01-26 20:14 - 2015-01-26 20:14 - 00000000 ____D () C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Malwarebytes Anti-Malware
2015-01-26 20:13 - 2015-01-26 20:14 - 00000000 ____D () C:\Program Files (x86)\Malwarebytes Anti-Malware
2015-01-26 20:13 - 2015-01-26 20:13 - 00000000 ____D () C:\ProgramData\Malwarebytes
2015-01-26 20:13 - 2014-11-21 06:14 - 00093400 _____ (Malwarebytes Corporation) C:\Windows\system32\Drivers\mbamchameleon.sys
2015-01-26 20:13 - 2014-11-21 06:14 - 00064216 _____ (Malwarebytes Corporation) C:\Windows\system32\Drivers\mwac.sys
2015-01-26 20:13 - 2014-11-21 06:14 - 00025816 _____ (Malwarebytes Corporation) C:\Windows\system32\Drivers\mbam.sys
2015-01-26 19:58 - 2014-12-31 12:14 - 00298120 ____N (Microsoft Corporation) C:\Windows\system32\MpSigStub.exe
2015-01-26 19:52 - 2015-01-26 20:03 - 00000000 ____D () C:\AdwCleaner
2015-01-26 19:19 - 2015-01-26 19:21 - 00019881 _____ () C:\Users\Kelly\Desktop\Addition.txt
2015-01-26 19:17 - 2015-01-27 21:20 - 00009887 _____ () C:\Users\Kelly\Desktop\FRST.txt
2015-01-26 19:16 - 2015-01-27 21:19 - 00000000 ____D () C:\FRST
2015-01-26 19:16 - 2015-01-26 19:16 - 02129920 _____ (Farbar) C:\Users\Kelly\Desktop\FRST64.exe
2015-01-23 16:02 - 2015-01-23 16:02 - 00000000 ____D () C:\Users\Kelly\AppData\Local\434004531
2015-01-23 16:00 - 2015-01-23 16:00 - 141940352 _____ (AVG Technologies) C:\Users\Kelly\Downloads\avg-anti-virus-free.exe
2015-01-13 22:13 - 2014-12-19 07:26 - 00140800 _____ (Microsoft Corporation) C:\Windows\system32\Drivers\mrxdav.sys
2015-01-13 22:13 - 2014-12-12 03:04 - 00087040 _____ (Microsoft Corporation) C:\Windows\system32\TSWbPrxy.exe
2015-01-13 22:13 - 2014-12-12 01:51 - 00075776 _____ (Microsoft Corporation) C:\Windows\system32\Drivers\ahcache.sys
2015-01-13 22:13 - 2014-12-09 02:50 - 00225280 _____ (Microsoft Corporation) C:\Windows\system32\profsvc.dll
2015-01-13 22:13 - 2014-12-06 04:17 - 00360448 _____ (Microsoft Corporation) C:\Windows\system32\ncsi.dll
2015-01-13 22:13 - 2014-12-06 02:41 - 00391680 _____ (Microsoft Corporation) C:\Windows\system32\nlasvc.dll
2015-01-13 22:13 - 2014-10-29 02:24 - 00086016 _____ (Microsoft Corporation) C:\Windows\system32\nlaapi.dll
2015-01-13 22:13 - 2014-10-29 02:01 - 00065536 _____ (Microsoft Corporation) C:\Windows\SysWOW64\nlaapi.dll
2015-01-13 22:12 - 2014-12-08 20:42 - 00535640 _____ (Microsoft Corporation) C:\Windows\system32\wer.dll
2015-01-13 22:12 - 2014-12-08 20:42 - 00531616 _____ (Microsoft Corporation) C:\Windows\system32\ci.dll
2015-01-13 22:12 - 2014-12-08 20:42 - 00448792 _____ (Microsoft Corporation) C:\Windows\SysWOW64\wer.dll
2015-01-13 22:12 - 2014-12-08 20:42 - 00413248 _____ (Microsoft Corporation) C:\Windows\system32\Faultrep.dll
2015-01-13 22:12 - 2014-12-08 20:42 - 00372408 _____ (Microsoft Corporation) C:\Windows\SysWOW64\Faultrep.dll
2015-01-13 22:12 - 2014-12-08 20:42 - 00108944 _____ (Microsoft Corporation) C:\Windows\system32\EncDump.dll
2015-01-13 22:12 - 2014-12-08 20:42 - 00038264 _____ (Microsoft Corporation) C:\Windows\system32\WerFaultSecure.exe
2015-01-13 22:12 - 2014-12-08 20:42 - 00033584 _____ (Microsoft Corporation) C:\Windows\SysWOW64\WerFaultSecure.exe
2015-01-13 22:12 - 2014-12-06 02:35 - 00229888 _____ (Microsoft Corporation) C:\Windows\system32\AudioEndpointBuilder.dll
2015-01-13 22:12 - 2014-10-29 05:00 - 00465320 _____ (Microsoft Corporation) C:\Windows\system32\WerFault.exe
2015-01-13 22:12 - 2014-10-29 05:00 - 00139984 _____ (Microsoft Corporation) C:\Windows\system32\wermgr.exe
2015-01-13 22:12 - 2014-10-29 04:52 - 00500016 _____ (Microsoft Corporation) C:\Windows\system32\AudioSes.dll
2015-01-13 22:12 - 2014-10-29 04:52 - 00482872 _____ (Microsoft Corporation) C:\Windows\system32\AudioEng.dll
2015-01-13 22:12 - 2014-10-29 04:52 - 00394120 _____ (Microsoft Corporation) C:\Windows\system32\AUDIOKSE.dll
2015-01-13 22:12 - 2014-10-29 04:52 - 00272248 _____ (Microsoft Corporation) C:\Windows\system32\audiodg.exe
2015-01-13 22:12 - 2014-10-29 04:12 - 00413136 _____ (Microsoft Corporation) C:\Windows\SysWOW64\WerFault.exe
2015-01-13 22:12 - 2014-10-29 04:12 - 00136296 _____ (Microsoft Corporation) C:\Windows\SysWOW64\wermgr.exe
2015-01-13 22:12 - 2014-10-29 04:07 - 00424544 _____ (Microsoft Corporation) C:\Windows\SysWOW64\AudioEng.dll
2015-01-13 22:12 - 2014-10-29 04:07 - 00370424 _____ (Microsoft Corporation) C:\Windows\SysWOW64\AudioSes.dll
2015-01-13 22:12 - 2014-10-29 04:07 - 00344536 _____ (Microsoft Corporation) C:\Windows\SysWOW64\AUDIOKSE.dll
2015-01-13 22:12 - 2014-10-29 03:44 - 00037888 _____ (Microsoft Corporation) C:\Windows\system32\werdiagcontroller.dll
2015-01-13 22:12 - 2014-10-29 02:59 - 00033280 _____ (Microsoft Corporation) C:\Windows\SysWOW64\werdiagcontroller.dll
2015-01-13 22:12 - 2014-10-29 02:02 - 00911360 _____ (Microsoft Corporation) C:\Windows\system32\audiosrv.dll
2015-01-08 21:19 - 2015-01-08 21:20 - 00000000 ____D () C:\Users\Kelly\Documents\CyberLink
2015-01-05 15:44 - 2015-01-05 15:44 - 00000000 ___SD () C:\Windows\system32\CompatTel
2015-01-05 15:44 - 2015-01-05 15:44 - 00000000 ____D () C:\Windows\system32\appraiser

==================== One Month Modified Files and Folders =======

(If an entry is included in the fixlist, the file\folder will be moved.)

2015-01-27 21:19 - 2014-12-20 16:48 - 01490691 _____ () C:\Windows\WindowsUpdate.log
2015-01-27 21:18 - 2013-08-22 14:25 - 00262144 ___SH () C:\Windows\system32\config\ELAM
2015-01-27 21:16 - 2013-08-22 16:20 - 00000000 ____D () C:\Windows\CbsTemp
2015-01-27 21:00 - 2013-08-22 16:36 - 00000000 ____D () C:\Windows\system32\sru
2015-01-27 20:46 - 2013-08-22 16:36 - 00000000 ____D () C:\Windows\AppReadiness
2015-01-27 16:18 - 2014-12-21 13:50 - 00003974 _____ () C:\Windows\System32\Tasks\User_Feed_Synchronization-{5058E1F3-9CEB-4466-81D3-0021815EC140}
2015-01-27 16:17 - 2014-12-20 17:06 - 00000000 ____D () C:\Users\Kelly\Documents\Youcam
2015-01-26 22:57 - 2014-12-20 17:10 - 00003600 _____ () C:\Windows\System32\Tasks\Optimize Start Menu Cache Files-S-1-5-21-3783586931-3119718104-2768743157-1001
2015-01-26 20:56 - 2014-04-25 10:15 - 00841144 _____ () C:\Windows\system32\perfh013.dat
2015-01-26 20:56 - 2014-04-25 10:15 - 00177926 _____ () C:\Windows\system32\perfc013.dat
2015-01-26 20:56 - 2014-03-18 10:53 - 01967078 _____ () C:\Windows\system32\PerfStringBackup.INI
2015-01-26 20:50 - 2014-03-18 10:44 - 00011644 _____ () C:\Windows\PFRO.log
2015-01-26 20:50 - 2013-08-22 15:46 - 00024804 _____ () C:\Windows\setupact.log
2015-01-26 20:50 - 2013-08-22 15:45 - 00000006 ____H () C:\Windows\Tasks\SA.DAT
2015-01-26 20:49 - 2013-08-22 14:25 - 00262144 ___SH () C:\Windows\system32\config\BBI
2015-01-26 20:04 - 2014-08-20 12:53 - 00000000 ____D () C:\Program Files (x86)\McAfee
2015-01-26 20:04 - 2014-08-20 12:52 - 00000000 ____D () C:\ProgramData\McAfee
2015-01-26 19:58 - 2013-08-22 16:36 - 00000000 ___HD () C:\Windows\ELAMBKUP
2015-01-26 19:57 - 2014-04-25 00:59 - 00000000 ___RD () C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Security and Protection
2015-01-23 18:58 - 2013-08-22 16:36 - 00000000 ____D () C:\Windows\system32\NDF
2015-01-23 18:40 - 2014-12-23 23:40 - 00000000 ____D () C:\Windows\system32\MRT
2015-01-23 18:36 - 2014-12-23 23:40 - 113365784 _____ (Microsoft Corporation) C:\Windows\system32\MRT.exe
2015-01-19 22:32 - 2014-12-22 17:27 - 00714720 _____ (Adobe Systems Incorporated) C:\Windows\SysWOW64\FlashPlayerApp.exe
2015-01-19 22:32 - 2014-12-22 17:27 - 00106976 _____ (Adobe Systems Incorporated) C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
2015-01-18 15:30 - 2014-12-20 17:04 - 00000000 ____D () C:\Users\Kelly
2015-01-08 21:21 - 2014-08-20 12:59 - 00000000 ____D () C:\ProgramData\CyberLink
2015-01-08 21:20 - 2014-08-20 13:36 - 00000000 ____D () C:\Users\Public\Documents\CyberLink
2015-01-08 21:19 - 2014-12-20 17:08 - 00000000 ____D () C:\Users\Kelly\AppData\Roaming\CyberLink
2015-01-08 21:17 - 2014-12-20 17:06 - 00000000 ____D () C:\Users\Kelly\AppData\Local\CyberLink
2015-01-05 22:35 - 2013-08-22 15:44 - 00338136 _____ () C:\Windows\system32\FNTCACHE.DAT
2015-01-05 15:44 - 2014-03-18 10:38 - 00000000 ____D () C:\Program Files\Windows Journal
2015-01-05 15:44 - 2013-08-22 16:36 - 00000000 ___RD () C:\Windows\ToastData
2015-01-05 15:44 - 2013-08-22 16:36 - 00000000 ___RD () C:\Windows\ImmersiveControlPanel
2015-01-05 15:44 - 2013-08-22 16:36 - 00000000 ___RD () C:\Users\Default\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\System Tools
2015-01-05 15:44 - 2013-08-22 16:36 - 00000000 ___RD () C:\Users\Default\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Accessibility
2015-01-05 15:44 - 2013-08-22 16:36 - 00000000 ___RD () C:\Users\Default User\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\System Tools
2015-01-05 15:44 - 2013-08-22 16:36 - 00000000 ___RD () C:\Users\Default User\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Accessibility
2015-01-05 15:44 - 2013-08-22 16:36 - 00000000 ____D () C:\Windows\SysWOW64\setup
2015-01-05 15:44 - 2013-08-22 16:36 - 00000000 ____D () C:\Windows\SysWOW64\InputMethod
2015-01-05 15:44 - 2013-08-22 16:36 - 00000000 ____D () C:\Windows\system32\setup
2015-01-05 15:44 - 2013-08-22 16:36 - 00000000 ____D () C:\Program Files\Windows Defender
2015-01-05 15:44 - 2013-08-22 16:36 - 00000000 ____D () C:\Program Files (x86)\Windows Defender
2015-01-05 15:44 - 2013-08-22 14:36 - 00000000 ____D () C:\Windows\system32\oobe
2015-01-02 11:24 - 2013-08-22 16:36 - 00000000 ____D () C:\Windows\system32\sr-Latn-RS
2015-01-02 11:24 - 2013-08-22 16:36 - 00000000 ____D () C:\Windows\system32\sr-Latn-CS

Some content of TEMP:
====================
C:\Users\Kelly\AppData\Local\Temp\0007.exe
C:\Users\Kelly\AppData\Local\Temp\COMAP.EXE
C:\Users\Kelly\AppData\Local\Temp\Quarantine.exe
C:\Users\Kelly\AppData\Local\Temp\sqlite3.dll

==================== Bamital & volsnap Check =================

(There is no automatic fix for files that do not pass verification.)

C:\Windows\System32\winlogon.exe => File is digitally signed
C:\Windows\System32\wininit.exe => File is digitally signed
C:\Windows\explorer.exe => File is digitally signed
C:\Windows\SysWOW64\explorer.exe => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\SysWOW64\svchost.exe => File is digitally signed
C:\Windows\System32\services.exe => File is digitally signed
C:\Windows\System32\User32.dll => File is digitally signed
C:\Windows\SysWOW64\User32.dll => File is digitally signed
C:\Windows\System32\userinit.exe => File is digitally signed
C:\Windows\SysWOW64\userinit.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed
C:\Windows\System32\Drivers\volsnap.sys => File is digitally signed

LastRegBack: 2015-01-26 22:57

==================== End Of Log ============================

 

 

And here addition:

Additional scan result of Farbar Recovery Scan Tool (x64) Version: 24-01-2015 01
Ran by Kelly at 2015-01-27 21:21:09
Running from C:\Users\Kelly\Desktop
Boot Mode: Normal
==========================================================

==================== Security Center ========================

(If an entry is included in the fixlist, it will be removed.)

AV: Windows Defender (Enabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
AS: Windows Defender (Enabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

==================== Installed Programs ======================

(Only the adware programs with "hidden" flag could be added to the fixlist to unhide them. The adware programs should be uninstalled manually.)

7-Zip 9.20 (x64 edition) (HKLM\...\{23170F69-40C1-2702-0920-000001000000}) (Version: 9.20.00.0 - Igor Pavlov)
Adobe Shockwave Player 12.0 (HKLM-x32\...\Adobe Shockwave Player) (Version: 12.0.4.144 - Adobe Systems, Inc.)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Cisco EAP-FAST Module (HKLM-x32\...\{64BF0187-F3D2-498B-99EA-163AF9AE6EC9}) (Version: 2.2.14 - Cisco Systems, Inc.)
Cisco LEAP Module (HKLM-x32\...\{AF312B06-5C5C-468E-89B3-BE6DE2645722}) (Version: 1.0.19 - Cisco Systems, Inc.)
Cisco PEAP Module (HKLM-x32\...\{0A4EF0E6-A912-4CDE-A7F3-6E56E7C13A2F}) (Version: 1.1.6 - Cisco Systems, Inc.)
CyberLink LabelPrint (HKLM-x32\...\InstallShield_{C59C179C-668D-49A9-B6EA-0121CCFC1243}) (Version: 2.5.5.6902 - CyberLink Corp.)
CyberLink Media Suite 10 (HKLM-x32\...\InstallShield_{1FBF6C24-C1fD-4101-A42B-0C564F9E8E79}) (Version: 10.0.5.3303 - CyberLink Corp.)
CyberLink Power2Go 8 (HKLM-x32\...\InstallShield_{2A87D48D-3FDF-41fd-97CD-A1E370EFFFE2}) (Version: 8.0.5.3416 - CyberLink Corp.)
CyberLink PowerDVD 12 (HKLM-x32\...\InstallShield_{B46BEA36-0B71-4A4E-AE41-87241643FA0A}) (Version: 12.0.3.3709 - CyberLink Corp.)
CyberLink YouCam (HKLM-x32\...\InstallShield_{01FB4998-33C4-4431-85ED-079E3EEFE75D}) (Version: 5.0.3.3907 - CyberLink Corp.)
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
DisableMSDefender (Version: 1.0.0 - Hewlett-Packard Company) Hidden
Energy Star (HKLM\...\{465CA2B6-98AF-4E77-BE22-A908C34BB9EC}) (Version: 1.0.9 - Hewlett-Packard Company)
Hewlett-Packard ACLM.NET v1.2.2.3 (x32 Version: 1.00.0000 - Hewlett-Packard Company) Hidden
HP Connected Music (Meridian - installer) (HKLM-x32\...\StartHPConnectedMusic) (Version: 1.0 - Meridian Audio Ltd)
HP Documentation (HKLM-x32\...\{F29E3AA8-CF19-4452-92B7-F1FE31CD11C5}) (Version: 1.1.0.0 - Hewlett-Packard)
HP Registration Service (HKLM\...\{D1E8F2D7-7794-4245-B286-87ED86C1893C}) (Version: 1.2.7372.4698 - Hewlett-Packard)
HP SimplePass (HKLM-x32\...\InstallShield_{314FAD12-F785-4471-BCE8-AB506642B9A1}) (Version: 8.01.11 - Hewlett-Packard)
HP Support Assistant (HKLM-x32\...\{8C696B4B-6AB1-44BC-9416-96EAC474CABE}) (Version: 7.5.2.12 - Hewlett-Packard Company)
HP System Event Utility (HKLM-x32\...\{C78E8F51-3EAD-4F0C-83F0-EF371075E0B4}) (Version: 1.0.10 - Hewlett-Packard Company)
HP Utility Center (HKLM\...\{891A1782-8B20-4403-8383-458962525926}) (Version: 2.3.4 - Hewlett-Packard Company)
HP Wireless Button Driver (HKLM-x32\...\{30B2D1D8-0A07-4B71-9553-0710C5D31E35}) (Version: 1.1.2.1 - Hewlett-Packard Company)
Inst5675 (Version: 8.01.11 - Softex Inc.) Hidden
Inst5676 (Version: 8.01.11 - Softex Inc.) Hidden
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 10.18.10.3408 - Intel Corporation)
Intel® Sideband Fabric Device Driver (HKLM-x32\...\C5A8BC6E-723A-4C0F-96E1-C426D1A4BCA9) (Version: 1.70.305.16316 - Intel Corporation)
Intel® Trusted Execution Engine (HKLM\...\{176E2755-0A17-42C6-88E2-192AB2131278}) (Version: 1.0.0.1064 - Intel Corporation)
Malwarebytes Anti-Malware versie 2.0.4.1028 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.4.1028 - Malwarebytes Corporation)
Microsoft Office (HKLM-x32\...\{90150000-0138-0409-0000-0000000FF1CE}) (Version: 15.0.4569.1506 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Movie Maker (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Realtek Card Reader (HKLM-x32\...\{5BC2B5AB-80DE-4E83-B8CF-426902051D0A}) (Version: 6.3.9600.29075 - Realtek Semiconductor Corp.)
Realtek Ethernet Controller All-In-One Windows Driver (HKLM-x32\...\{F7E7F0CB-AA41-4D5A-B6F2-8E6738EB063F}) (Version: 8.24.1218.2013 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7156 - Realtek Semiconductor Corp.)
REALTEK Wireless LAN Driver (HKLM-x32\...\{A5107464-AA9B-4177-8129-5FF2F42DD322}) (Version: 1.00.13.1216 - REALTEK Semiconductor Corp.)
swMSM (x32 Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 18.0.4.0 - Synaptics Incorporated)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3508.0205 - Microsoft Corporation)

==================== Custom CLSID (selected items): ==========================

(If an entry is included in the fixlist, it will be removed from registry. Any eventual file will not be moved.)

==================== Restore Points  =========================

06-01-2015 15:46:48 Windows Update
13-01-2015 22:58:23 Windows Update
23-01-2015 18:35:35 Windows Update

==================== Hosts content: ==========================

(If needed Hosts: directive could be included in the fixlist to reset Hosts.)

2013-08-22 14:25 - 2013-08-22 14:25 - 00000824 ____A C:\Windows\system32\Drivers\etc\hosts

==================== Scheduled Tasks (whitelisted) =============

(If an entry is included in the fixlist, it will be removed from registry. Any associated file could be listed separately to be moved.)

Task: {26E01EA7-59BB-4ECB-9C3E-4B8B506D4056} - System32\Tasks\Hewlett-Packard\HP Support Assistant\WarrantyChecker => C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPWarrantyCheck\HPWarrantyChecker.exe [2014-10-21] (Hewlett-Packard)
Task: {403058A2-075E-45E5-97F5-BA3ECFB586BB} - System32\Tasks\CLMLSvc_P2G8 => C:\Program Files (x86)\CyberLink\Power2Go8\CLMLSvc_P2G8.exe [2013-08-05] (CyberLink)
Task: {63F0BFAC-F12D-46BC-AA5D-54AB45D34269} - System32\Tasks\YCMServiceAgent => C:\Program Files (x86)\CyberLink\YouCam\YouCamService.exe [2014-03-07] (CyberLink Corp.)
Task: {68D7A3D0-A403-4293-A1E8-CCC78F57F58E} - System32\Tasks\Microsoft\Windows\RemovalTools\MRT_HB => C:\Windows\system32\MRT.exe [2015-01-23] (Microsoft Corporation)
Task: {9F8F5C3A-111B-42D5-8C90-5F4FE484FDAB} - System32\Tasks\Hewlett-Packard\HP Support Assistant\Update Check => C:\ProgramData\Hewlett-Packard\HP Support Framework\Resources\Updater7\HPSFUpdater.exe [2012-11-29] (Hewlett-Packard Company)
Task: {AA268B01-1244-4D9E-890A-681195870A15} - System32\Tasks\Hewlett-Packard\HP Support Assistant\WarrantyChecker_DeviceScan => C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPWarrantyCheck\HPWarrantyChecker.exe [2014-10-21] (Hewlett-Packard)
Task: {AD45378A-6C14-4D31-A355-8342F974BC6E} - System32\Tasks\Hewlett-Packard\HP Support Assistant\HP Support Assistant Quick Start => C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSF.exe [2014-01-13] (Hewlett-Packard Company)
Task: {FE7CEB92-252D-4DC9-B722-C2FDCDA4A309} - System32\Tasks\CLVDLauncher => C:\Program Files (x86)\CyberLink\Power2Go8\CLVDLauncher.exe [2013-03-12] (CyberLink Corp.)
Task: {FFA697AA-2771-468D-B548-3B052F716677} - System32\Tasks\Hewlett-Packard\HP Support Assistant\PC Health Analysis => C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSF.exe [2014-01-13] (Hewlett-Packard Company)

==================== Loaded Modules (whitelisted) =============

2014-03-28 12:31 - 2014-03-28 12:31 - 02110464 _____ () C:\Program Files\Hewlett-Packard\SimplePass\autheng.dll
2014-03-28 12:27 - 2014-03-28 12:27 - 00021504 _____ () C:\Program Files\Hewlett-Packard\SimplePass\cryptodll.dll
2014-03-28 12:27 - 2014-03-28 12:27 - 00035328 _____ () C:\Program Files\Hewlett-Packard\SimplePass\ssplogon.dll
2014-03-28 12:27 - 2014-03-28 12:27 - 00055296 _____ () C:\Program Files\Hewlett-Packard\SimplePass\RandomPass.dll
2014-03-28 12:48 - 2014-03-28 12:48 - 00367504 _____ () C:\Program Files\Hewlett-Packard\SimplePass\mstrpwd.dll
2014-03-28 12:48 - 2014-03-28 12:48 - 00712080 _____ () C:\Program Files\Hewlett-Packard\SimplePass\GraphicalPwd.dll
2014-03-28 12:36 - 2014-03-28 12:36 - 00065024 _____ () C:\Program Files\Hewlett-Packard\SimplePass\opvapp.exe
2014-08-20 13:04 - 2013-08-05 08:49 - 00627672 _____ () C:\Program Files (x86)\CyberLink\Power2Go8\CLMediaLibrary.dll
2013-08-05 14:48 - 2013-08-05 14:48 - 00016856 _____ () C:\Program Files (x86)\CyberLink\Power2Go8\CLMLSvcPS.dll

==================== Safe Mode (whitelisted) ===================

(If an item is included in the fixlist, it will be removed from the registry. The "AlternateShell" will be restored.)

HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\mcpltsvc => ""=""
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\mcpltsvc => ""=""

==================== EXE Association (whitelisted) =============

(If an entry is included in the fixlist, the default will be restored. None default entries will be removed.)

==================== MSCONFIG/TASK MANAGER disabled items =========

(Currently there is no automatic fix for this section.)

========================= Accounts: ==========================

Administrator (S-1-5-21-3783586931-3119718104-2768743157-500 - Administrator - Disabled)
Gast (S-1-5-21-3783586931-3119718104-2768743157-501 - Limited - Disabled)
HomeGroupUser$ (S-1-5-21-3783586931-3119718104-2768743157-1003 - Limited - Enabled)
Kelly (S-1-5-21-3783586931-3119718104-2768743157-1001 - Administrator - Enabled) => C:\Users\Kelly

==================== Faulty Device Manager Devices =============

==================== Event log errors: =========================

Application errors:
==================
Error: (01/27/2015 05:13:53 PM) (Source: SideBySide) (EventID: 78) (User: )
Description: Kan activeringscontext voor C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17031_none_6242a4b3ecbb55a1.manifest1 niet maken. Fout in manifest of beleidsbestand C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17031_none_6242a4b3ecbb55a1.manifest2 op regel C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17031_none_6242a4b3ecbb55a1.manifest3.
Een onderdeelversie die nodig is voor de toepassing, conflicteert met een andere onderdeelversie die reeds actief is.
Conflicterende onderdelen zijn:
Onderdeel 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17031_none_6242a4b3ecbb55a1.manifest.
Onderdeel 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17031_none_a9efdb8b01377ea7.manifest.

Error: (01/27/2015 05:13:49 PM) (Source: SideBySide) (EventID: 78) (User: )
Description: Kan activeringscontext voor C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17031_none_6242a4b3ecbb55a1.manifest1 niet maken. Fout in manifest of beleidsbestand C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17031_none_6242a4b3ecbb55a1.manifest2 op regel C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17031_none_6242a4b3ecbb55a1.manifest3.
Een onderdeelversie die nodig is voor de toepassing, conflicteert met een andere onderdeelversie die reeds actief is.
Conflicterende onderdelen zijn:
Onderdeel 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17031_none_6242a4b3ecbb55a1.manifest.
Onderdeel 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17031_none_a9efdb8b01377ea7.manifest.

Error: (01/27/2015 05:13:06 PM) (Source: SideBySide) (EventID: 78) (User: )
Description: Kan activeringscontext voor C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17031_none_6242a4b3ecbb55a1.manifest1 niet maken. Fout in manifest of beleidsbestand C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17031_none_6242a4b3ecbb55a1.manifest2 op regel C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17031_none_6242a4b3ecbb55a1.manifest3.
Een onderdeelversie die nodig is voor de toepassing, conflicteert met een andere onderdeelversie die reeds actief is.
Conflicterende onderdelen zijn:
Onderdeel 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17031_none_6242a4b3ecbb55a1.manifest.
Onderdeel 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17031_none_a9efdb8b01377ea7.manifest.

Error: (01/27/2015 04:18:25 PM) (Source: SideBySide) (EventID: 78) (User: )
Description: Kan activeringscontext voor C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17031_none_6242a4b3ecbb55a1.manifest1 niet maken. Fout in manifest of beleidsbestand C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17031_none_6242a4b3ecbb55a1.manifest2 op regel C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17031_none_6242a4b3ecbb55a1.manifest3.
Een onderdeelversie die nodig is voor de toepassing, conflicteert met een andere onderdeelversie die reeds actief is.
Conflicterende onderdelen zijn:
Onderdeel 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17031_none_6242a4b3ecbb55a1.manifest.
Onderdeel 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17031_none_a9efdb8b01377ea7.manifest.

Error: (01/27/2015 04:18:13 PM) (Source: Application Hang) (EventID: 1002) (User: )
Description: Het programma IEXPLORE.EXE, versie 11.0.9600.17416 reageert niet meer op Windows en is afgesloten. Als u wilt zien of er meer informatie over het probleem beschikbaar is, raadpleegt u de probleemgeschiedenis in het onderdeel Onderhoudscentrum in het Configuratiescherm.

Proces-id: d44

Starttijd: 01d03a447291b356

Eindtijd: 78

Toepassingspad: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE

Rapport-id: b34855f0-a637-11e4-826c-1458d00ed740

Volledige pakketnaam met fout:

Relatieve toepassings-id van pakket met fout:

Error: (01/27/2015 04:17:30 PM) (Source: SideBySide) (EventID: 78) (User: )
Description: Kan activeringscontext voor C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17031_none_6242a4b3ecbb55a1.manifest1 niet maken. Fout in manifest of beleidsbestand C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17031_none_6242a4b3ecbb55a1.manifest2 op regel C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17031_none_6242a4b3ecbb55a1.manifest3.
Een onderdeelversie die nodig is voor de toepassing, conflicteert met een andere onderdeelversie die reeds actief is.
Conflicterende onderdelen zijn:
Onderdeel 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17031_none_6242a4b3ecbb55a1.manifest.
Onderdeel 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17031_none_a9efdb8b01377ea7.manifest.

Error: (01/27/2015 04:17:28 PM) (Source: SideBySide) (EventID: 78) (User: )
Description: Kan activeringscontext voor C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17031_none_6242a4b3ecbb55a1.manifest1 niet maken. Fout in manifest of beleidsbestand C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17031_none_6242a4b3ecbb55a1.manifest2 op regel C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17031_none_6242a4b3ecbb55a1.manifest3.
Een onderdeelversie die nodig is voor de toepassing, conflicteert met een andere onderdeelversie die reeds actief is.
Conflicterende onderdelen zijn:
Onderdeel 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17031_none_6242a4b3ecbb55a1.manifest.
Onderdeel 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17031_none_a9efdb8b01377ea7.manifest.

Error: (01/27/2015 04:15:29 PM) (Source: Customer Experience Improvement Program) (EventID: 1008) (User: )
Description: 80070005

Error: (01/26/2015 11:01:47 PM) (Source: SideBySide) (EventID: 78) (User: )
Description: Kan activeringscontext voor C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17031_none_6242a4b3ecbb55a1.manifest1 niet maken. Fout in manifest of beleidsbestand C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17031_none_6242a4b3ecbb55a1.manifest2 op regel C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17031_none_6242a4b3ecbb55a1.manifest3.
Een onderdeelversie die nodig is voor de toepassing, conflicteert met een andere onderdeelversie die reeds actief is.
Conflicterende onderdelen zijn:
Onderdeel 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17031_none_6242a4b3ecbb55a1.manifest.
Onderdeel 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17031_none_a9efdb8b01377ea7.manifest.

Error: (01/26/2015 10:58:36 PM) (Source: SideBySide) (EventID: 78) (User: )
Description: Kan activeringscontext voor C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17031_none_6242a4b3ecbb55a1.manifest1 niet maken. Fout in manifest of beleidsbestand C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17031_none_6242a4b3ecbb55a1.manifest2 op regel C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17031_none_6242a4b3ecbb55a1.manifest3.
Een onderdeelversie die nodig is voor de toepassing, conflicteert met een andere onderdeelversie die reeds actief is.
Conflicterende onderdelen zijn:
Onderdeel 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17031_none_6242a4b3ecbb55a1.manifest.
Onderdeel 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17031_none_a9efdb8b01377ea7.manifest.

System errors:
=============
Error: (01/26/2015 10:58:07 PM) (Source: DCOM) (EventID: 10010) (User: Laptop-Kelly)
Description: {1B1F472E-3221-4826-97DB-2C2324D389AE}

Error: (01/26/2015 10:57:44 PM) (Source: DCOM) (EventID: 10010) (User: Laptop-Kelly)
Description: {BF6C1E47-86EC-4194-9CE5-13C15DCB2001}

Error: (01/26/2015 08:03:17 PM) (Source: Microsoft-Windows-WLAN-AutoConfig) (EventID: 10003) (User: NT AUTHORITY)
Description: WLAN-uitbreidingsmodule is onverwacht gestopt.

Pad naar module: C:\Windows\system32\Rtlihvs.dll

Error: (01/26/2015 08:03:17 PM) (Source: Microsoft-Windows-WLAN-AutoConfig) (EventID: 10003) (User: NT AUTHORITY)
Description: WLAN-uitbreidingsmodule is onverwacht gestopt.

Pad naar module: C:\Windows\system32\Rtlihvs.dll

Error: (01/26/2015 08:03:15 PM) (Source: Microsoft-Windows-WLAN-AutoConfig) (EventID: 10003) (User: NT AUTHORITY)
Description: WLAN-uitbreidingsmodule is onverwacht gestopt.

Pad naar module: C:\Windows\system32\Rtlihvs.dll

Error: (01/26/2015 08:03:03 PM) (Source: Service Control Manager) (EventID: 7031) (User: )
Description: De Windows Modules Installer-service is onverwacht gestopt. Dit is 1 keer gebeurd. De volgende herstelbewerking zal over 120000 milliseconden worden uitgevoerd: Service opnieuw starten.

Error: (01/26/2015 08:03:03 PM) (Source: Service Control Manager) (EventID: 7031) (User: )
Description: De Windows Media Player Network Sharing Service-service is onverwacht gestopt. Dit is 1 keer gebeurd. De volgende herstelbewerking zal over 30000 milliseconden worden uitgevoerd: Service opnieuw starten.

Error: (01/26/2015 08:03:03 PM) (Source: Service Control Manager) (EventID: 7031) (User: )
Description: De HP Support Assistant Service-service is onverwacht gestopt. Dit is 1 keer gebeurd. De volgende herstelbewerking zal over 60000 milliseconden worden uitgevoerd: Service opnieuw starten.

Error: (01/26/2015 08:03:03 PM) (Source: Service Control Manager) (EventID: 7031) (User: )
Description: De Windows Search-service is onverwacht gestopt. Dit is 1 keer gebeurd. De volgende herstelbewerking zal over 30000 milliseconden worden uitgevoerd: Service opnieuw starten.

Error: (01/26/2015 08:03:02 PM) (Source: Service Control Manager) (EventID: 7031) (User: )
Description: De Intel® Capability Licensing Service Interface-service is onverwacht gestopt. Dit is 1 keer gebeurd. De volgende herstelbewerking zal over 0 milliseconden worden uitgevoerd: Service opnieuw starten.

Microsoft Office Sessions:
=========================
Error: (01/27/2015 05:13:53 PM) (Source: SideBySide) (EventID: 78) (User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17031_none_6242a4b3ecbb55a1.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17031_none_a9efdb8b01377ea7.manifestC:\Program Files (x86)\ESET\ESET Online Scanner\ESETSmartInstaller.exe

Error: (01/27/2015 05:13:49 PM) (Source: SideBySide) (EventID: 78) (User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17031_none_6242a4b3ecbb55a1.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17031_none_a9efdb8b01377ea7.manifestC:\Program Files (x86)\ESET\ESET Online Scanner\ESETSmartInstaller.exe

Error: (01/27/2015 05:13:06 PM) (Source: SideBySide) (EventID: 78) (User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17031_none_6242a4b3ecbb55a1.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17031_none_a9efdb8b01377ea7.manifestC:\Program Files (x86)\ESET\ESET Online Scanner\ESETSmartInstaller.exe

Error: (01/27/2015 04:18:25 PM) (Source: SideBySide) (EventID: 78) (User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17031_none_6242a4b3ecbb55a1.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17031_none_a9efdb8b01377ea7.manifestC:\Users\Kelly\AppData\Local\Microsoft\Windows\INetCache\IE\MFDFZDIX\esetsmartinstaller_enu.exe

Error: (01/27/2015 04:18:13 PM) (Source: Application Hang) (EventID: 1002) (User: )
Description: IEXPLORE.EXE11.0.9600.17416d4401d03a447291b35678C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXEb34855f0-a637-11e4-826c-1458d00ed740

Error: (01/27/2015 04:17:30 PM) (Source: SideBySide) (EventID: 78) (User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17031_none_6242a4b3ecbb55a1.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17031_none_a9efdb8b01377ea7.manifestC:\Users\Kelly\Desktop\esetsmartinstaller_enu.exe

Error: (01/27/2015 04:17:28 PM) (Source: SideBySide) (EventID: 78) (User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17031_none_6242a4b3ecbb55a1.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17031_none_a9efdb8b01377ea7.manifestC:\Users\Kelly\Desktop\esetsmartinstaller_enu.exe

Error: (01/27/2015 04:15:29 PM) (Source: Customer Experience Improvement Program) (EventID: 1008) (User: )
Description: 80070005

Error: (01/26/2015 11:01:47 PM) (Source: SideBySide) (EventID: 78) (User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17031_none_6242a4b3ecbb55a1.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17031_none_a9efdb8b01377ea7.manifestC:\Program Files (x86)\ESET\ESET Online Scanner\ESETSmartInstaller.exe

Error: (01/26/2015 10:58:36 PM) (Source: SideBySide) (EventID: 78) (User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17031_none_6242a4b3ecbb55a1.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17031_none_a9efdb8b01377ea7.manifestC:\Program Files (x86)\ESET\ESET Online Scanner\ESETSmartInstaller.exe

CodeIntegrity Errors:
===================================
  Date: 2015-01-27 19:51:42.601
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2015-01-27 19:51:42.147
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2015-01-27 19:51:41.563
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2015-01-27 19:51:41.188
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2015-01-27 19:50:30.043
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2015-01-27 19:50:29.632
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2015-01-27 19:48:37.030
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2015-01-27 19:48:35.994
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2015-01-27 19:37:06.534
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2015-01-27 19:37:06.096
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

==================== Memory info ===========================

Processor: Intel® Celeron® CPU N2830 @ 2.16GHz
Percentage of memory in use: 37%
Total physical RAM: 3984.27 MB
Available physical RAM: 2493.39 MB
Total Pagefile: 4688.27 MB
Available Pagefile: 2892.33 MB
Total Virtual: 131072 MB
Available Virtual: 131071.84 MB

==================== Drives ================================

Drive c: (Windows) (Fixed) (Total:448.2 GB) (Free:416.04 GB) NTFS
Drive d: (RECOVERY) (Fixed) (Total:16.54 GB) (Free:1.61 GB) NTFS ==>[System with boot components (obtained from reading drive)]

==================== MBR & Partition Table ==================

========================================================
Disk: 0 (Size: 465.8 GB) (Disk ID: 35BA6CE8)

Partition: GPT Partition Type.

==================== End Of Log ============================

 



#8 deeprybka

deeprybka

  • Malware Response Team
  • 5,198 posts
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  • Local time:12:02 AM

Posted 27 January 2015 - 03:44 PM

Step 1

frst.pngfrstfix.png
Please download the attached fixlist txt.gif and save it in the same directory as FRST.
  • Start FRST with Administrator privileges.
  • Press the Fix button.
  • When finished, a log file (Fixlog.txt) pops up and is saved to the same location the tool was run from.
    Please copy and paste its contents in your next reply.
Attached File  fixlist.txt   296bytes   3 downloads

That's it! abklatsch.gif
Your logs look clean to me at the moment. :thumbup2:
We're gonna clean up everything now, close security holes on your computer and in the end I'll provide you with a list of security tips so you hopefully will not need our help anymore in the future.


My help is free for everybody.
If you want to support me fighting against malware or buy me a beer for the assistance you received, then you can consider a donation: btn_donate_SM.gif
Thank you!


Clean Upcleanupm.PNG

Now we remove all the tools we used (including their logs and quarantine folders), restore your settings and delete old and infected system restorepoints:
  • You can uninstall programs that you had to install (e.g. MBAM or ESET Onlinescanner) in the control panel if you so wish.
  • Download delfix.pngDelFix (by Xplode) and save it to your Desktop.
    • Close all running programs and start delfix.exe.
    • Make sure that all available options are checked.
    • Click on Run
    • DelFix should remove all our tools and delete itself afterwards. I don't need the log file.
  • If there is still something left you can delete it manually.
Closing security holes

Many infections happen via drive-by downloads that run unnoticed in the background while the user visits an infected website. To achieve this malware exploits security holes in installed software (e.g. browser or its plugins). Older versions of such software often have lots of known exploitable holes. Therefore it's very important to always keep your software up-to-date.


Tips

I recommend to read and follow the "16 simple and easy ways to keep your computer safe and secure on the Internet" (Link) by Lawrence Abrams.
regards,
deeprybka
:busy:
Neminem laede, immo omnes, quantum potes, iuva. Arthur Schopenhauer
 
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asap.png

#9 Stark85

Stark85
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  • Local time:12:02 AM

Posted 27 January 2015 - 04:02 PM

Alright, did clean up, thank you for the help, much appreciated.

Can be closed, I guess.


Edited by Stark85, 27 January 2015 - 04:02 PM.


#10 deeprybka

deeprybka

  • Malware Response Team
  • 5,198 posts
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  • Gender:Male
  • Location:Germany
  • Local time:12:02 AM

Posted 27 January 2015 - 06:52 PM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.
regards,
deeprybka
:busy:
Neminem laede, immo omnes, quantum potes, iuva. Arthur Schopenhauer
 
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