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Graphic card confusion


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#1 Korsson

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Posted 26 January 2015 - 12:34 PM

Photoshop CC 2014 crashes each time within 5 seconds of startup. I found this link to help me out:

 

http://helpx.adobe.com/creative-suite/kb/update-graphics-driver-windows-7.html

 

I'm at step 3 of the 'Download and run a driver installer' section, but my DxDiag says I have a AMD Radeon graphic card, but Asus tells me that on this model of notebooks an Intel graphic card is installed. Which one should I download?



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#2 dc3

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Posted 26 January 2015 - 01:04 PM

Please download and install Speccy to provide us with information about your computer.  When  FileHippo opens, click on Download latest version in the upper right pane.
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log

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#3 Korsson

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Posted 26 January 2015 - 04:09 PM

http://speccy.piriform.com/results/Af78KfuxRZGLxDm1vcDhJ8e



#4 dc3

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Posted 26 January 2015 - 04:14 PM

The Speccy show this:  ATI AMD Radeon HD 6470M (ASUStek Computer Inc)


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#5 Platypus

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Posted 26 January 2015 - 06:38 PM

http://support.asus.com/Download.aspx?SLanguage=en&m=K54LY


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#6 Korsson

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Posted 26 January 2015 - 07:46 PM

The install manager showed me this pop up: "Application Install: install package failure!"

Then the screen flashed, turned, grey, black and then it went to normal again.

In the end it said that "failures occurred during installation".

In the log they say that the only package that didn't install correctly was "Microsoft Visual C++ 2010 Redistributable"

I am just going to restart my laptop and hope for the best.



#7 Korsson

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Posted 26 January 2015 - 07:57 PM

I don't know whether something changed or not, but the Photoshop crash still occurs



#8 Korsson

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Posted 28 January 2015 - 07:37 AM

Anyone?



#9 hamluis

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Posted 04 February 2015 - 12:46 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 

Louis






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