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3 replies to this topic

#1 Jennifer E

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Posted 25 January 2015 - 02:04 PM

I downloaded avg free. Ran a scan. Was prompted to restart. After restarting and entering my password it loads to a blank screen and that's where it stays. Ive tried just about everything and still get the same result

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#2 dicke

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Posted 25 January 2015 - 03:04 PM

Welcome,

I will assume that you have the monitor plugged in to both the power and the computer and that it is turned on.\Have you powered the system down [complete shut off] and restarted it?

Keep us posted

 

Dick


Stay well and surf safe [stay protected]

Dick E


#3 Jennifer E

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Posted 25 January 2015 - 03:40 PM

Everything is hooked up as it should be. And yes i have powered it down completely and it didn't help.

#4 HairCut

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Posted 25 January 2015 - 04:59 PM

Go in to safe mode and try System restore.

Of course I'm joking :-/ Windows 8 does not let the User access Safe Mode without being able first to access normal mode.

 

OK, so insert your recovery media and use the recovery options presented when you boot that media.

I'm joking about that too because it is very unlikely your computer came with recovery media.

 

If you're like most folk (me included) you probably didn't get around to creating recovery media.

I'm lucky as HP have provided the F11 key on boot to give me access to recovery options.

 

If you don't have recovery media - go here to create it:

http://windows.microsoft.com/en-gb/windows-8/create-reset-refresh-media

 

When you use that to boot there will be options for recovery.

(Also for installation but don't do that or you will erase your user files)






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