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Problems uninstalling unwanted software


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5 replies to this topic

#1 AsylumW0lf

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Posted 25 January 2015 - 01:25 PM

I'm trying to clean up some unused programs on a Win 7 machine but after I removed "AnyProtect by CMI limited" then "CWA Reminder by We-Care" but when I went to uninstall the next unused program and no matter what I try to uninstall I get an error saying "Windows Installer Service could not be accessed" and the program cancels the uninstallation process.  I've checked msconfig and it says that Windows Installer is stopped.  Any ideas how to fix?


Edited by AsylumW0lf, 25 January 2015 - 02:21 PM.


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#2 dicke

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Posted 25 January 2015 - 03:10 PM

Welcome,

Have you tried

http://www.bleepingcomputer.com/download/revo-uninstaller/

It usually gets the job done.

Just be careful. PUPs that protect themselves that well may be hiding something worse.

You might consider visiting the Am I Infe3cted forum and let one of the trained volunteers there walk you through the steps necessary to make sure your system is clean.

If REVO doesn't do it, post back and I can ask one of the moderators to move the thread so you get the help you need and they can see what's been done.

Keep us posted

 

Dick


Stay well and surf safe [stay protected]

Dick E


#3 AsylumW0lf

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Posted 25 January 2015 - 11:58 PM

That would only help me continue to uninstall programs but wouldn't fix the fact that the windows install/uninstall file is now either being blocked or is corrupted.  What I'd like to know is a way to either fix or replace it.  I tried doing SFC scan in the CMD prompt and that came back clean and I tried to re-register the program using the command prompt in both locations that its found.  Any other ideas??

 

EDIT: Typos.   too tired....  ha


Edited by AsylumW0lf, 26 January 2015 - 01:24 AM.


#4 dicke

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Posted 26 January 2015 - 07:49 AM

My best guess would be to get you over to the Am I infected forum and let the trained volunteers there help you

 

Dick


Stay well and surf safe [stay protected]

Dick E


#5 AsylumW0lf

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Posted 26 January 2015 - 08:06 AM

I just made a post over there (basically combining my two previous posts here in a grammatically correct way haha).  Thanks for the ideas anyways, Dicke. 

 

((Any mods seeing this are welcome to remove this forum topic))



#6 Animal

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Posted 26 January 2015 - 09:28 AM

Member has reposted as suggested here: http://www.bleepingcomputer.com/forums/t/564568/problems-uninstalling-unwanted-software/

To avoid confusion and duplication of information everyone please continue in that topic. I will close this one.

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