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Black screen with cursur in my Windows 7


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2 replies to this topic

#1 sanvk

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Posted 25 January 2015 - 10:36 AM

i have removed the virus via scanning norton in safe mode, 27 securities risks, 3 viruses ( in that 1 was Trajon.Gen.2, and 2nd SAPE.Heur.5155, ). now i can open desktop via task manager. but still problem is there everytime when i start pc get black screen and again have to open task manager and have end explorer.exe then again new task with explorer.exe . plz tell how to fix it permantly, that will be very helpfull to me.. :bowdown: :bowdown: :bowdown:


Edited by sanvk, 25 January 2015 - 10:37 AM.


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#2 zcomputerwiz

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Posted 25 January 2015 - 10:53 AM

Since you have removed at least 3 viruses this qualifies as a malware issue. I'm going to guess it has something to do with the default shell, userinit, or something similar.

Make a post in Am I Infected? What Should I Do?


Have you tried turning it off and on again?


#3 Orange Blossom

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Posted 25 January 2015 - 03:55 PM

Hello sanvk,

 

I have moved your new topic to the log forum as requested by your helper.  You can find it here: 

 

Please note that from this point you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

 

To avoid confusion, I am closing this topic.  Good luck with your log.

Orange Blossom :cherry:


Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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