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google chrome issue


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#1 dtullos

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Posted 24 January 2015 - 07:40 PM

I sent my first forum topic in the Norton community earlier today and was referred to this site as another that my be able to answer my question.  When I initiate google chrome I get this:
http://www.trovi.com/?ctid=ct3319611&SearchSource=55&SAT=EXT&UM=5&UP=UN60250869370065638&PCSF=chavi.  I think it is also preventing me from getting to an important site that is very secure.  Please understand that I am not very computer savvy.  From the answer in the Norton forum I have run my regular Norton full scan and also Malwarebytes.  I quarantined all files suggested and then restarted my pc.  I am still getting the above trovi address when starting google chrome.

Edit: Topic moved from Windows 8 to the more appropriate forum. ~ Animal

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#2 iangcarroll

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Posted 24 January 2015 - 07:51 PM

Once your post has been moved to the correct section I can begin giving you advice.


Ian Carroll https://ian.sh • Certly Inc
 
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#3 iangcarroll

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Posted 24 January 2015 - 08:46 PM


  • Execute AdwCleaner, accept the EULA (I accept) then click on Scan.
3MMtYxm.png
Credits : MalwareExperts.com
  • Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Clean button. This will kill all the active processes.
YDubf7p.png
Credits : TueApp.com
  • Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it.
  • After the restart, a log will open when logging in. Please copy/paste the contents of the output log in your next reply.
  • Execute JRT, press on a key and let it complete its scan.
tLsXbWy.png
Credits : BleepingComputer.com
  • Once the scan is complete, a log will open. Please copy/paste the content of the output log in your next reply.
 

 


Ian Carroll https://ian.sh • Certly Inc
 
Member of the Bleeping Computer A.I.I. early response team!


#4 dtullos

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Posted 26 January 2015 - 08:55 AM

Do I still need to move this to another forum?  If so how do I do this and what is Animal?  Sorry for what I am sure are ignorant questions.  I will not be back online until later tonight.



#5 iangcarroll

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Posted 26 January 2015 - 09:04 AM

No, it has been moved to the correct forum. You're good.

Ian Carroll https://ian.sh • Certly Inc
 
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