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win7, installed Quicktime, no sound, sys restore, no sound, help...


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#1 havoc110

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Posted 24 January 2015 - 06:20 PM

Hello forum,

 

I need help restoring sound to my PC.  I lost it (reasonably sure) when I installed Quicktime 7.  Sound device is Realtek HD Audio. 

 

OS Win 7 home premium 64 bit.

 

So when I discovered I lost all sound, I updated Realtek driver.  Still no sound.

Then I did a system restore to prior to QT7 install.  Still no sound.

Since I lost the driver update, I updated again, still no sound.

 

Thought I would post here for help.

 

Any help would be much appreciated.

 

Thanks.



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#2 havoc110

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Posted 24 January 2015 - 06:25 PM

Never mind resolved in a weird way.  Unplugged speaker cord/replugged cord.  No sound.

 

Went to "select system sound" and tested a sound and somehow it worked.  No idea how.

 

Then it seems rest of sound restored.

 

Go figure...

 

OK, so partially resolved.  When PC goes to sleep, sound is lost again until I turn sound on/off or volume down/up on my monitor sound controls.

 

Curiouser and curiouser


Edited by havoc110, 24 January 2015 - 07:30 PM.


#3 hamluis

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Posted 25 January 2015 - 11:42 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis

 



#4 havoc110

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Posted 28 January 2015 - 06:54 AM

Thanks, but I think the problem has resolved.  I thought it was a repeating problem, but now PC recovers from sleep fine with sound.  You can close this thread.  Take care.



#5 hamluis

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Posted 04 February 2015 - 12:43 PM

Glad you resolved it, happy computing :).

 

Louis






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