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Windows update caused blank screen after logon


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#1 Rocky65

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Posted 24 January 2015 - 12:31 PM

I allowed the Windows update at the power off feature.  Now when I logon I all I have is a blank screen with a mouse cursor.  I can access the task manager and perform a restore point, using the "create new task" and typing "rstrui.exe".  I can access restore points but after running the program I get the error that it wasn't perform because I have an Anti Virus program still running.  I cannot disable it in task manager.  Also I cannot access the boot up mode so I can run Safe Mode.  F8 does nothing.

 

thanks


Why are mice when they spin?


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#2 zcomputerwiz

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Posted 24 January 2015 - 03:22 PM

Hold the Shift key and click the power button on the lower right corner of the login screen.

Continue holding shift and choose restart.

 

This should bring you to a startup options menu where you can choose boot options such as safe mode with networking.

 

Attempt to run the system restore again, if it fails try running 'dism /online /cleanup-image /restorehealth' from an administrative command prompt.

Let me know of the result.


Edited by zcomputerwiz, 24 January 2015 - 03:23 PM.

Have you tried turning it off and on again?


#3 Rocky65

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Posted 25 January 2015 - 10:46 PM

Hold the Shift key and click the power button on the lower right corner of the login screen.

Continue holding shift and choose restart.

 

This should bring you to a startup options menu where you can choose boot options such as safe mode with networking.

 

I tried this but every option I try does nothin.  The computer reboots but gets no further untill I press the reset button.

 

Also the dism/....option does nothing as no command is found.  I do find the log though and don't know how to interpret it.

 

In addition, I was able to bring up the icons and desktop once using the "explorer.exe command in DOS screen but I cannot repeat that.

And the restore function appears to still believe that AVAST is still running even though I don't find anything in the directory

 

I have been navigating quite a bit in the DOS window to see if there is something there.  I am rusty when it comes to DOS but do remember a few things.

 

It is almost like the login has lost it's mind and doesn't know what do to further.  Only the Task manager works. 

 

A bit of history...I just bought this box used, it is a gamer running Windows 8.1, 8gig ram, 500gb HD, ASUS A55BM-Plus Motherboard, two video cards although I am currently using the onboard video.  No windows disks or any recovery disks.


Edited by Rocky65, 25 January 2015 - 10:52 PM.

Why are mice when they spin?


#4 LBJ27

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Posted 26 January 2015 - 07:37 PM

I know its a pain to be paying for a new Operating System Disk, but it sounds like you got ahold of a bad update that had some missing requirements or had it written wrong by mistake. Either that or a bug updated with the software updates. Anyways as much of a pain to spend time and money as it is, in my opinion its wise to order a new OS Disk to help you get back on track to recovery. I to have had that headach of not being able to do anything because your practicly blind.



#5 Rocky65

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Posted 26 January 2015 - 09:59 PM

Well, problem solved for now.  I was able to access the task manager enough to get into the administrator account.  Once i was in there I could create another account and delete the old one.  This seems to have fixed my issue. 

 

LBJ27 yes I do think the update caused the problem but I don't know what it was and may never.

 

Thanks all for the input.


Why are mice when they spin?





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