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Trojan.Zbot Activity 15 infection


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14 replies to this topic

#1 dninfl

dninfl

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Posted 24 January 2015 - 10:06 AM

We started getting messages from our Norton software telling us "system infected: Trojan.Zbot Activity 15" a few weeks ago.  Unlike a recent Trojan Poweliks infection we have not noticed a significant slow up in our computer with this one.  Our operating system is Windows 7 Pro.  I have seen instructions for manual removal but do not have the kind of knowledge necessary to be comfortable with pulling that off on my own.  Any guidance we could receive on how to rid our computer of this Trojan would be greatly appreciated.  Since this is the second Trojan we have been hit with in the last couple of months, is there a way to try to protect us from future attacks?  Thank you.



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#2 Broni

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Posted 24 January 2015 - 11:50 AM

Welcome aboard p22002758.gif

 

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.
NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
  • List Restore Points

Click Go and post the result.

p22002970.gif Please download Malwarebytes Anti-Malware (MBAM) to your desktop.
NOTE. If you already have MBAM 2.0 installed scroll down.

  • Double-click mb3-setup-1878.1878-3.5.1.2522.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:

    • Launch Malwarebytes Anti-Malware
    • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.

  • Click Finish.
  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.



If you already have MBAM 2.0 installed:

  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.


How to get logs:
(Export log to save as txt)


  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Export'.
  • Click 'Text file (*.txt)'
  • In the Save File dialog box which appears, click on Desktop.
  • In the File name: box type a name for your scan log.
  • A message box named 'File Saved' should appear stating "Your file has been successfully exported".
  • Click Ok
  • Attach that saved log to your next reply.



(Copy to clipboard for pasting into forum replies or tickets)

  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Copy to Clipboard'
  • Paste the contents of the clipboard into your reply.


p22002970.gifDownload 51a5f31352b88-icon_MBAR.pngMalwarebytes Anti-Rootkit (MBAR) to your desktop.
  • Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
  • Double click on downloaded file. OK self extracting prompt.
  • MBAR will start. Click "Next" to continue.
  • Click in the following screen "Update" to obtain the latest malware definitions.
  • Once the update is complete select "Next" and click "Scan".
  • When the scan is finished and no malware has been found select "Exit".
  • If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
  • Open the MBAR folder located on your Desktop and paste the content of the following files in your next reply:
  • "mbar-log-{date} (xx-xx-xx).txt"
  • "system-log.txt"


NOTE. If you see This version requires you to completely exit the Anti Malware application message right click on the Malwarebytes Anti-Malware icon in the system tray and click on Exit.

p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Windows Vista, 7 or 8 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.
Do NOT use spoilers.
Do NOT edit your reply to post additional logs. Create new reply. I'll not get any email notifications about edits so I won't know you posted something new.


My Website

My help doesn't cost a penny, but if you'd like to consider a donation, click DONATE

 


#3 dninfl

dninfl
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  • Local time:08:55 PM

Posted 24 January 2015 - 01:58 PM

Results of screen317's Security Check version 0.99.95 
 Windows 7 Service Pack 1 x64 (UAC is enabled) 
 Internet Explorer 11 
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled! 
Norton Security Suite  
 WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
 Java 8 Update 25 
 Java version 32-bit out of Date!
  Java 64-bit 8 Update 31 
 Adobe Reader XI 
````````Process Check: objlist.exe by Laurent```````` 
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 1%
````````````````````End of Log``````````````````````

 

 

Farbar Service Scanner Version: 17-01-2015
Ran by Darlene and Kim (administrator) on 24-01-2015 at 12:55:24
Running from "C:\Users\Darlene and Kim\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\1C12FWEF"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.
IE proxy is enabled.

 

Windows Firewall:
=============

Firewall Disabled Policy:
==================

System Restore:
============

System Restore Policy:
========================

Action Center:
============

Windows Update:
============

Windows Autoupdate Disabled Policy:
============================

Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.

Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1

Other Services:
==============

File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\dhcpcore.dll => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\SDRSVC.dll => File is digitally signed
C:\Windows\System32\vssvc.exe => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed

**** End of log ****

 

 

MiniToolBox by Farbar  Version: 30-11-2014
Ran by Darlene and Kim (administrator) on 24-01-2015 at 13:02:56
Running from "C:\Users\Darlene and Kim\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\S6QV5MNT"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is enabled.
No Proxy Server is set.
========================= Hosts content: =================================

 

========================= IP Configuration: ================================

Atheros AR8161/8165 PCI-E Gigabit Ethernet Controller (NDIS 6.20) = Local Area Connection (Connected)
Ralink RT5390R 802.11bgn Wi-Fi Adapter = Wireless Network Connection (Media disconnected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 2 (Media disconnected)

# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled

popd
# End of IPv4 configuration

 

Windows IP Configuration

   Host Name . . . . . . . . . . . . : DarleneandKim
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
   Physical Address. . . . . . . . . : 34-23-87-D6-F0-F7
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : hsd1.fl.comcast.net.
   Description . . . . . . . . . . . : Ralink RT5390R 802.11bgn Wi-Fi Adapter
   Physical Address. . . . . . . . . : 34-23-87-D6-F0-F6
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Atheros AR8161/8165 PCI-E Gigabit Ethernet Controller (NDIS 6.20)
   Physical Address. . . . . . . . . : 9C-B6-54-F2-53-13
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::88cf:b04:2a76:f613%12(Preferred)
   IPv4 Address. . . . . . . . . . . : 10.0.0.2(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Saturday, January 24, 2015 12:40:29 PM
   Lease Expires . . . . . . . . . . : Saturday, January 31, 2015 12:40:29 PM
   Default Gateway . . . . . . . . . : 10.0.0.1
   DHCP Server . . . . . . . . . . . : 10.0.0.1
   DHCPv6 IAID . . . . . . . . . . . : 278705748
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1A-41-62-19-9C-B6-54-F2-53-13
   DNS Servers . . . . . . . . . . . : 75.75.75.75
                                       75.75.76.76
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{45FD3E9C-C414-433B-8F4D-DC819D48ED55}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Teredo Tunneling Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fd:c71:230b:b63f:ccb5(Preferred)
   Link-local IPv6 Address . . . . . : fe80::c71:230b:b63f:ccb5%11(Preferred)
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{8D68B65C-8E79-404D-9406-C96E33EAD038}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.hsd1.fl.comcast.net.:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  cdns01.comcast.net
Address:  75.75.75.75

Name:    google.com
Addresses:  2607:f8b0:4002:c01::71
   173.194.37.34
   173.194.37.33
   173.194.37.35
   173.194.37.36
   173.194.37.46
   173.194.37.40
   173.194.37.32
   173.194.37.39
   173.194.37.37
   173.194.37.41
   173.194.37.38

Pinging google.com [74.125.137.101] with 32 bytes of data:
Reply from 74.125.137.101: bytes=32 time=29ms TTL=48
Reply from 74.125.137.101: bytes=32 time=28ms TTL=48

Ping statistics for 74.125.137.101:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 28ms, Maximum = 29ms, Average = 28ms
Server:  cdns01.comcast.net
Address:  75.75.75.75

Name:    yahoo.com
Addresses:  206.190.36.45
   98.139.183.24
   98.138.253.109

Pinging yahoo.com [206.190.36.45] with 32 bytes of data:
Reply from 206.190.36.45: bytes=32 time=88ms TTL=48
Reply from 206.190.36.45: bytes=32 time=89ms TTL=48

Ping statistics for 206.190.36.45:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 88ms, Maximum = 89ms, Average = 88ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 14...34 23 87 d6 f0 f7 ......Microsoft Virtual WiFi Miniport Adapter
 13...34 23 87 d6 f0 f6 ......Ralink RT5390R 802.11bgn Wi-Fi Adapter
 12...9c b6 54 f2 53 13 ......Atheros AR8161/8165 PCI-E Gigabit Ethernet Controller (NDIS 6.20)
  1...........................Software Loopback Interface 1
 17...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 11...00 00 00 00 00 00 00 e0 Microsoft Teredo Tunneling Adapter
 15...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
 18...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0         10.0.0.1         10.0.0.2     10
         10.0.0.0    255.255.255.0         On-link          10.0.0.2    266
         10.0.0.2  255.255.255.255         On-link          10.0.0.2    266
       10.0.0.255  255.255.255.255         On-link          10.0.0.2    266
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link          10.0.0.2    266
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link          10.0.0.2    266
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 11     58 ::/0                     On-link
  1    306 ::1/128                  On-link
 11     58 2001::/32                On-link
 11    306 2001:0:5ef5:79fd:c71:230b:b63f:ccb5/128
                                    On-link
 12    266 fe80::/64                On-link
 11    306 fe80::/64                On-link
 11    306 fe80::c71:230b:b63f:ccb5/128
                                    On-link
 12    266 fe80::88cf:b04:2a76:f613/128
                                    On-link
  1    306 ff00::/8                 On-link
 11    306 ff00::/8                 On-link
 12    266 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog5 08 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 09 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
x64-Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)
x64-Catalog5 09 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (01/23/2015 08:30:24 AM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.17496, time stamp: 0x546fddcc
Faulting module name: MSHTML.dll, version: 11.0.9600.17496, time stamp: 0x546ff2f9
Exception code: 0xc00000fd
Fault offset: 0x004604d3
Faulting process id: 0x3994
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3

Error: (01/22/2015 09:00:34 PM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.17496, time stamp: 0x546fddcc
Faulting module name: MSHTML.dll, version: 11.0.9600.17496, time stamp: 0x546ff2f9
Exception code: 0xc0000005
Fault offset: 0x006b9000
Faulting process id: 0x1a3c
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3

Error: (01/22/2015 08:51:36 PM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.17496, time stamp: 0x546fddcc
Faulting module name: MSHTML.dll, version: 11.0.9600.17496, time stamp: 0x546ff2f9
Exception code: 0xc0000005
Fault offset: 0x006b9000
Faulting process id: 0xad4
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3

Error: (01/22/2015 08:43:58 PM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.17496, time stamp: 0x546fddcc
Faulting module name: MSHTML.dll, version: 11.0.9600.17496, time stamp: 0x546ff2f9
Exception code: 0xc0000005
Fault offset: 0x006b9000
Faulting process id: 0x2bbc
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3

Error: (01/22/2015 00:06:55 PM) (Source: ConverterFreeOnline) (User: )
Description: Can't parse JSON update object

Error: (01/22/2015 11:51:55 AM) (Source: ConverterFreeOnline) (User: )
Description: Can't parse JSON update object

Error: (01/22/2015 11:36:50 AM) (Source: ConverterFreeOnline) (User: )
Description: Can't download info about new versions from: http://www.converterfreeonline.com/w/updater/u.php?timestamp=1421944605&app_id=4A5800AF2FD04AF5A7661476EBE10FB1&version=9.17&updaterVersion=1.0.4&channel=nativex5, to local path: C:\Windows\TEMP\ConverterFreeOnlineUpdt_update.txt

Error: (01/22/2015 11:36:50 AM) (Source: ConverterFreeOnline) (User: )
Description: Can't query a value of the ProxyServer registry value, code: 2

Error: (01/22/2015 11:36:50 AM) (Source: ConverterFreeOnline) (User: )
Description: Can't query a buffer size for the ProxyServer registry value, code: 2

Error: (01/22/2015 11:36:50 AM) (Source: ConverterFreeOnline) (User: )
Description: Send failed, code: 12029

System errors:
=============
Error: (01/24/2015 00:42:20 PM) (Source: DCOM) (User: )
Description: {AB8902B4-09CA-4BB6-B78D-A8F59079A8D5}

Error: (01/24/2015 00:40:34 PM) (Source: Microsoft-Windows-WLAN-AutoConfig) (User: NT AUTHORITY)
Description: WLAN Extensibility Module has failed to start.

Module Path: C:\Windows\system32\RAIHV.dll
Error Code: 126

Error: (01/24/2015 00:40:22 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 11:38:28 AM on ‎1/‎24/‎2015 was unexpected.

Error: (01/24/2015 08:55:28 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the RasMan service.

Error: (01/23/2015 11:29:03 AM) (Source: DCOM) (User: )
Description: {AB8902B4-09CA-4BB6-B78D-A8F59079A8D5}

Error: (01/23/2015 11:27:06 AM) (Source: Microsoft-Windows-WLAN-AutoConfig) (User: NT AUTHORITY)
Description: WLAN Extensibility Module has failed to start.

Module Path: C:\Windows\system32\RAIHV.dll
Error Code: 126

Error: (01/22/2015 00:20:01 PM) (Source: DCOM) (User: )
Description: {AB8902B4-09CA-4BB6-B78D-A8F59079A8D5}

Error: (01/22/2015 00:18:14 PM) (Source: Microsoft-Windows-WLAN-AutoConfig) (User: NT AUTHORITY)
Description: WLAN Extensibility Module has failed to start.

Module Path: C:\Windows\system32\RAIHV.dll
Error Code: 126

Error: (01/22/2015 11:38:42 AM) (Source: DCOM) (User: )
Description: {AB8902B4-09CA-4BB6-B78D-A8F59079A8D5}

Error: (01/22/2015 11:36:44 AM) (Source: Microsoft-Windows-WLAN-AutoConfig) (User: NT AUTHORITY)
Description: WLAN Extensibility Module has failed to start.

Module Path: C:\Windows\system32\RAIHV.dll
Error Code: 126

Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================
4 Elements II (x32 Version: 2.2.0.98 - WildTangent) Hidden
64 Bit HP CIO Components Installer (Version: 7.2.8 - Hewlett-Packard) Hidden
Adobe Flash Player 16 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 16.0.0.287 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.10) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.10 - Adobe Systems Incorporated)
Adobe Refresh Manager (x32 Version: 1.8.0 - Adobe Systems Incorporated) Hidden
AIO_CDB_ProductContext (x32 Version: 130.0.365.000 - Hewlett-Packard) Hidden
AIO_CDB_Software (x32 Version: 130.0.365.000 - Hewlett-Packard) Hidden
AIO_Scan (x32 Version: 130.0.421.000 - Hewlett-Packard) Hidden
Alcor Micro USB Card Reader Driver  (HKLM-x32\...\InstallShield_{BE52A08B-D385-4E65-BDCB-3FCD9BB1DF63}) (Version: 20.14.2217.13144 - Alcor Micro Corp.)
Alcor Micro USB Card Reader Driver  (x32 Version: 20.14.2217.13144 - Alcor Micro Corp.) Hidden
AMD APP SDK Runtime (Version: 10.0.873.1 - Advanced Micro Devices Inc.) Hidden
AMD Catalyst Install Manager (HKLM\...\{D07ED849-C15A-CB78-1DA1-EE85E03CFF03}) (Version: 3.0.864.0 - Advanced Micro Devices, Inc.)
AMD Media Foundation Decoders (Version: 1.0.70504.1544 - Advanced Micro Devices, Inc.) Hidden
AMD Steady Video Plug-In  (Version: 2.03.0000 - AMD) Hidden
AMD VISION Engine Control Center (x32 Version: 2012.0504.1554.26509 - Advanced Micro Devices, Inc.) Hidden
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Bejeweled 3 (x32 Version: 2.2.0.98 - WildTangent) Hidden
Bing Bar (HKLM-x32\...\{449CE12D-E2C7-4B97-B19E-55D163EA9435}) (Version: 7.0.619.0 - Microsoft Corporation)
Blackhawk Striker 2 (x32 Version: 2.2.0.95 - WildTangent) Hidden
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
BufferChm (x32 Version: 130.0.331.000 - Hewlett-Packard) Hidden
Catalyst Control Center - Branding (x32 Version: 1.00.0000 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Graphics Previews Common (x32 Version: 2012.0504.1554.26509 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center InstallProxy (x32 Version: 2012.0504.1554.26509 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Localization All (x32 Version: 2012.0504.1554.26509 - Advanced Micro Devices, Inc.) Hidden
CCC Help Chinese Standard (x32 Version: 2012.0504.1553.26509 - Advanced Micro Devices, Inc.) Hidden
CCC Help Chinese Traditional (x32 Version: 2012.0504.1553.26509 - Advanced Micro Devices, Inc.) Hidden
CCC Help Czech (x32 Version: 2012.0504.1553.26509 - Advanced Micro Devices, Inc.) Hidden
CCC Help Danish (x32 Version: 2012.0504.1553.26509 - Advanced Micro Devices, Inc.) Hidden
CCC Help Dutch (x32 Version: 2012.0504.1553.26509 - Advanced Micro Devices, Inc.) Hidden
CCC Help English (x32 Version: 2012.0504.1553.26509 - Advanced Micro Devices, Inc.) Hidden
CCC Help Finnish (x32 Version: 2012.0504.1553.26509 - Advanced Micro Devices, Inc.) Hidden
CCC Help French (x32 Version: 2012.0504.1553.26509 - Advanced Micro Devices, Inc.) Hidden
CCC Help German (x32 Version: 2012.0504.1553.26509 - Advanced Micro Devices, Inc.) Hidden
CCC Help Greek (x32 Version: 2012.0504.1553.26509 - Advanced Micro Devices, Inc.) Hidden
CCC Help Hungarian (x32 Version: 2012.0504.1553.26509 - Advanced Micro Devices, Inc.) Hidden
CCC Help Italian (x32 Version: 2012.0504.1553.26509 - Advanced Micro Devices, Inc.) Hidden
CCC Help Japanese (x32 Version: 2012.0504.1553.26509 - Advanced Micro Devices, Inc.) Hidden
CCC Help Korean (x32 Version: 2012.0504.1553.26509 - Advanced Micro Devices, Inc.) Hidden
CCC Help Norwegian (x32 Version: 2012.0504.1553.26509 - Advanced Micro Devices, Inc.) Hidden
CCC Help Polish (x32 Version: 2012.0504.1553.26509 - Advanced Micro Devices, Inc.) Hidden
CCC Help Portuguese (x32 Version: 2012.0504.1553.26509 - Advanced Micro Devices, Inc.) Hidden
CCC Help Russian (x32 Version: 2012.0504.1553.26509 - Advanced Micro Devices, Inc.) Hidden
CCC Help Spanish (x32 Version: 2012.0504.1553.26509 - Advanced Micro Devices, Inc.) Hidden
CCC Help Swedish (x32 Version: 2012.0504.1553.26509 - Advanced Micro Devices, Inc.) Hidden
CCC Help Thai (x32 Version: 2012.0504.1553.26509 - Advanced Micro Devices, Inc.) Hidden
CCC Help Turkish (x32 Version: 2012.0504.1553.26509 - Advanced Micro Devices, Inc.) Hidden
ccc-utility64 (Version: 2012.0504.1554.26509 - Advanced Micro Devices, Inc.) Hidden
Chuzzle Deluxe (x32 Version: 2.2.0.95 - WildTangent) Hidden
Copy (x32 Version: 130.0.428.000 - Hewlett-Packard) Hidden
Cradle of Rome 2 (x32 Version: 2.2.0.98 - WildTangent) Hidden
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
Destinations (x32 Version: 140.0.77.000 - Hewlett-Packard) Hidden
DeviceDiscovery (x32 Version: 130.0.465.000 - Hewlett-Packard) Hidden
DirectX for Managed Code Update (Summer 2004) (x32 Version: 9.02.2904 - Microsoft) Hidden
DocProc (x32 Version: 13.0.0.0 - Hewlett-Packard) Hidden
Dora's World Adventure (x32 Version: 2.2.0.95 - WildTangent) Hidden
Dropbox (HKCU\...\Dropbox) (Version: 3.0.3 - Dropbox, Inc.)
Escape the Emerald Star (x32 Version: 2.2.0.98 - WildTangent) Hidden
F300 (x32 Version: 130.0.365.000 - Hewlett-Packard) Hidden
F300_Help (x32 Version: 82.0.242.000 - Hewlett-Packard) Hidden
F300Trb (x32 Version: 82.0.242.000 - Hewlett-Packard) Hidden
Farm Frenzy (x32 Version: 2.2.0.98 - WildTangent) Hidden
Farmscapes (x32 Version: 2.2.0.97 - WildTangent) Hidden
FATE (x32 Version: 2.2.0.97 - WildTangent) Hidden
Fax (x32 Version: 130.0.418.000 - Hewlett-Packard) Hidden
Final Drive Fury (x32 Version: 2.2.0.95 - WildTangent) Hidden
Golden Trails 2: The Lost Legacy Collector's Edition (x32 Version: 2.2.0.98 - WildTangent) Hidden
Google Earth (HKLM-x32\...\{4D2A6330-2F8B-11E3-9C40-B8AC6F97B88E}) (Version: 7.1.2.2041 - Google)
Google Toolbar for Internet Explorer (HKLM-x32\...\{2318C2B1-4965-11d4-9B18-009027A5CD4F}) (Version: 7.5.5111.1712 - Google Inc.)
Google Toolbar for Internet Explorer (x32 Version: 1.0.0 - Google Inc.) Hidden
Google Update Helper (x32 Version: 1.3.25.11 - Google Inc.) Hidden
GPBaseService2 (x32 Version: 130.0.371.000 - Hewlett-Packard) Hidden
Hewlett-Packard ACLM.NET v1.2.2.3 (x32 Version: 1.00.0000 - Hewlett-Packard Company) Hidden
Hoyle Card Games (x32 Version: 2.2.0.95 - WildTangent) Hidden
HP Auto (Version: 1.0.12935.3667 - Hewlett-Packard Company) Hidden
HP Customer Experience Enhancements (x32 Version: 6.0.1.8 - Hewlett-Packard) Hidden
HP Customer Participation Program 13.0 (HKLM\...\HPExtendedCapabilities) (Version: 13.0 - HP)
HP Desktop Keyboard (HKLM-x32\...\HP Keyboard_is1) (Version: 1.0.0.13 - Hewlett-Packard)
HP Games (HKLM-x32\...\WildTangent hp Master Uninstall) (Version: 1.0.2.5 - WildTangent)
HP Imaging Device Functions 13.0 (HKLM\...\HP Imaging Device Functions) (Version: 13.0 - HP)
HP Photosmart Essential 3.5 (HKLM\...\HP Photosmart Essential) (Version: 3.5 - HP)
HP Photosmart Officejet and Deskjet All-In-One Driver Software 13.0 Rel. B (HKLM\...\{B61ED343-0B14-4241-999C-490CB1A20DA4}) (Version: 13.0 - HP)
HP Postscript Converter (Version: 4.0.4100 - Hewlett-Packard) Hidden
HP Setup (HKLM-x32\...\{438363A8-F486-4C37-834C-4955773CB3D3}) (Version: 9.1.15430.4033 - Hewlett-Packard Company)
HP Smart Web Printing 4.51 (HKLM\...\HP Smart Web Printing) (Version: 4.51 - HP)
HP Solution Center 13.0 (HKLM\...\HP Solution Center & Imaging Support Tools) (Version: 13.0 - HP)
HP Support Assistant (HKLM-x32\...\{E35A3B13-78CD-4967-8AC8-AA9FDA693EDE}) (Version: 7.4.45.4 - Hewlett-Packard Company)
HP Support Information (HKLM-x32\...\{B2B7B1C8-7C8B-476C-BE2C-049731C55992}) (Version: 12.00.0000 - Hewlett-Packard)
HP Update (HKLM-x32\...\{912D30CF-F39E-4B31-AD9A-123C6B794EE2}) (Version: 5.005.002.002 - Hewlett-Packard)
HPDiagnosticAlert (x32 Version: 1.00.0001 - Microsoft) Hidden
HPPhotoGadget (x32 Version: 130.0.282.000 - Hewlett-Packard) Hidden
HPPhotoSmartDiscLabelContent1 (x32 Version: 2.04.0000 - Hewlett-Packard) Hidden
HPPhotosmartEssential (x32 Version: 2.04.0000 - Hewlett-Packard) Hidden
HPProductAssistant (x32 Version: 130.0.371.000 - Hewlett-Packard) Hidden
HPSSupply (x32 Version: 130.0.371.000 - Hewlett-Packard) Hidden
IDT Audio (HKLM-x32\...\{E3A5A8AB-58F6-45FF-AFCB-C9AE18C05001}) (Version: 1.0.6395.0 - IDT)
Java 8 Update 25 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218025F0}) (Version: 8.0.250 - Oracle Corporation)
Java Auto Updater (x32 Version: 2.8.25.18 - Oracle Corporation) Hidden
Jewel Match 3 (x32 Version: 2.2.0.98 - WildTangent) Hidden
Jewel Quest Mysteries: The Seventh Gate Collector's Edition (x32 Version: 2.2.0.98 - WildTangent) Hidden
John Deere Drive Green (x32 Version: 2.2.0.95 - WildTangent) Hidden
Junk Mail filter update (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Luxor HD (x32 Version: 2.2.0.98 - WildTangent) Hidden
Mah Jong Medley (x32 Version: 2.2.0.95 - WildTangent) Hidden
Malwarebytes Anti-Malware version 2.0.4.1028 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.4.1028 - Malwarebytes Corporation)
MarketResearch (x32 Version: 130.0.374.000 - Hewlett-Packard) Hidden
McAfee Security Scan Plus (HKLM\...\McAfee Security Scan) (Version: 3.8.150.1 - McAfee, Inc.)
Mesh Runtime (x32 Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Messenger Companion (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Microsoft .NET Framework 1.1 (HKLM-x32\...\{CB2F7EDD-9D1F-43C1-90FC-4F52EAE172A1}) (Version: 1.1.4322 - Microsoft)
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft .NET Framework 4.5.2 (Version: 4.5.51209 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden
Microsoft Office (HKLM-x32\...\{90150000-0138-0409-0000-0000000FF1CE}) (Version: 15.0.4454.1510 - Microsoft Corporation)
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office 2007 Service Pack 3 (SP3) (x32 Version:  - Microsoft) Hidden
Microsoft Office Excel MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office File Validation Add-In (HKLM-x32\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office Home and Student 2007 (HKLM-x32\...\HOMESTUDENTR) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Home and Student 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office OneNote MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3) (x32 Version:  - Microsoft) Hidden
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Word MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.31211.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.51106 (HKLM-x32\...\{6e8f74e0-43bd-4dce-8477-6ff6828acc07}) (Version: 11.0.51106.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.51106 (HKLM-x32\...\{8e70e4e1-06d7-470b-9f74-a51bef21088e}) (Version: 11.0.51106.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.51106 (Version: 11.0.51106 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.51106 (Version: 11.0.51106 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.51106 (x32 Version: 11.0.51106 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.51106 (x32 Version: 11.0.51106 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005 (HKLM-x32\...\{ce085a78-074e-4823-8dc1-8a721b94b76d}) (Version: 12.0.21005.1 - Microsoft Corporation)
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005 (x32 Version: 12.0.21005 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005 (x32 Version: 12.0.21005 - Microsoft Corporation) Hidden
Microsoft Web Publishing Wizard 1.52 (HKLM-x32\...\WebPost) (Version:  - )
Mortimer Beckett and the Crimson Thief Premium Edition (x32 Version: 2.2.0.98 - WildTangent) Hidden
MSMInstaller (HKLM-x32\...\{97FD31AA-41C6-45B6-8101-3A493CBD891B}) (Version: 1.0.2 - Cakewalk)
MSVCRT (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT_amd64 (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
Music Creator 4 (HKLM-x32\...\MusicCreator_x64_is1) (Version: 15.0 - Cakewalk Music Software)
My Farm Life 2 (x32 Version: 2.2.0.98 - WildTangent) Hidden
Network64 (Version: 130.0.572.000 - Hewlett-Packard) Hidden
Network64 (Version: 140.0.221.000 - Hewlett-Packard) Hidden
Norton Security Suite (HKLM-x32\...\N360) (Version: 21.6.0.32 - Symantec Corporation)
OCR Software by I.R.I.S. 13.0 (HKLM\...\HPOCR) (Version: 13.0 - HP)
opensource (x32 Version: 1.0.14960.3876 - Your Company Name) Hidden
PDF Complete Corporate Edition (HKLM-x32\...\PDF Complete) (Version: 4.1.12 - PDF Complete, Inc)
Penguins! (x32 Version: 2.2.0.98 - WildTangent) Hidden
Plants vs. Zombies - Game of the Year (x32 Version: 2.2.0.98 - WildTangent) Hidden
PlayReady PC Runtime amd64 (HKLM\...\{BCA9334F-B6C9-4F65-9A73-AC5A329A4D04}) (Version: 1.3.0 - Microsoft Corporation)
Poker Superstars III (x32 Version: 2.2.0.95 - WildTangent) Hidden
Polar Bowler (x32 Version: 2.2.0.97 - WildTangent) Hidden
Polar Golfer (x32 Version: 2.2.0.98 - WildTangent) Hidden
PrintMaster 16 (HKLM-x32\...\{78A974B6-F864-41AE-9F5A-0AAF7D40E884}) (Version: 16.00.0000 - Broderbund Software)
Prism Video File Converter (HKLM-x32\...\Prism) (Version: 2.25 - NCH Software)
Ralink RT5390R 802.11bgn Wi-Fi Adapter (HKLM-x32\...\{8FC4F1DD-F7FD-4766-804D-3C8FF1D309AF}) (Version: 4.0.3.0 - Ralink)
Realtek Card Reader (HKLM-x32\...\{F0A8BF4A-972F-41E0-9800-1EFE3BF28266}) (Version: 6.2.9200.30153 - Realtek Semiconductor Corp.)
Recovery Manager (x32 Version: 5.5.0.5223 - CyberLink Corp.) Hidden
Roads of Rome 3 (x32 Version: 2.2.0.98 - WildTangent) Hidden
Sansa Updater (HKCU\...\Sansa Updater) (Version: 1.407 - SanDisk Corporation)
Scan (x32 Version: 140.0.80.000 - Hewlett-Packard) Hidden
Shockwave (HKLM-x32\...\Shockwave) (Version:  - )
Shop for HP Supplies (HKLM\...\Shop for HP Supplies) (Version: 13.0 - HP)
SmartWebPrinting (x32 Version: 130.0.457.000 - Hewlett-Packard) Hidden
SolutionCenter (x32 Version: 130.0.373.000 - Hewlett-Packard) Hidden
Status (x32 Version: 130.0.469.000 - Hewlett-Packard) Hidden
Switch Sound File Converter (HKLM-x32\...\Switch) (Version: 4.60 - NCH Software)
Tales of Lagoona (x32 Version: 2.2.0.98 - WildTangent) Hidden
Toolbox (x32 Version: 130.0.648.000 - Hewlett-Packard) Hidden
Torchlight (x32 Version: 2.2.0.98 - WildTangent) Hidden
TrayApp (x32 Version: 130.0.422.000 - Hewlett-Packard) Hidden
UnloadSupport (x32 Version: 11.0.0 - Hewlett-Packard) Hidden
Update for 2007 Microsoft Office System (KB967642) (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
Update for Microsoft Office 2007 Help for Common Features (KB963673) (HKLM-x32\...\{90120000-006E-0409-0000-0000000FF1CE}_HOMESTUDENTR_{AB365889-0395-4FAD-B702-CA5985D53D42}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{A024FC7B-77DE-45DE-A058-1C049A17BFB3}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition (HKLM-x32\...\{90120000-002A-0000-1000-0000000FF1CE}_HOMESTUDENTR_{CB68A5B0-3508-4193-AEB9-AF636DAECE0F}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{CB68A5B0-3508-4193-AEB9-AF636DAECE0F}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{E9A82945-BA29-4EE8-8F2A-2F49545E9CF2}) (Version:  - Microsoft)
Update for Microsoft Office Excel 2007 Help (KB963678) (HKLM-x32\...\{90120000-0016-0409-0000-0000000FF1CE}_HOMESTUDENTR_{199DF7B6-169C-448C-B511-1054101BE9C9}) (Version:  - Microsoft)
Update for Microsoft Office OneNote 2007 Help (KB963670) (HKLM-x32\...\{90120000-00A1-0409-0000-0000000FF1CE}_HOMESTUDENTR_{2744EF05-38E1-4D5D-B333-E021EDAEA245}) (Version:  - Microsoft)
Update for Microsoft Office PowerPoint 2007 (KB2597972) 32-Bit Edition (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{7B9D2746-D03B-442B-A691-90B748E316B4}) (Version:  - Microsoft)
Update for Microsoft Office Powerpoint 2007 Help (KB963669) (HKLM-x32\...\{90120000-0018-0409-0000-0000000FF1CE}_HOMESTUDENTR_{397B1D4F-ED7B-4ACA-A637-43B670843876}) (Version:  - Microsoft)
Update for Microsoft Office Script Editor Help (KB963671) (HKLM-x32\...\{90120000-006E-0409-0000-0000000FF1CE}_HOMESTUDENTR_{CD11C6A2-FFC6-4271-8EAB-79C3582F505C}) (Version:  - Microsoft)
Update for Microsoft Office Word 2007 Help (KB963665) (HKLM-x32\...\{90120000-001B-0409-0000-0000000FF1CE}_HOMESTUDENTR_{80E762AA-C921-4839-9D7D-DB62A72C0726}) (Version:  - Microsoft)
Update Installer for WildTangent Games App (x32 Version:  - WildTangent) Hidden
Virtual Villagers 4 - The Tree of Life (x32 Version: 2.2.0.98 - WildTangent) Hidden
WavePad Sound Editor (HKLM-x32\...\WavePad) (Version: 6.02 - NCH Software)
WebReg (x32 Version: 130.0.132.017 - Hewlett-Packard) Hidden
WildTangent Games App for HP (x32 Version: 4.0.11.2 - WildTangent) Hidden
Windows Live Communications Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3555.0308 - Microsoft Corporation)
Windows Live Essentials (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Family Safety (Version: 15.4.3555.0308 - Microsoft Corporation) Hidden
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0 - Microsoft Corporation) Hidden
Windows Live Installer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Language Selector (Version: 15.4.3555.0308 - Microsoft Corporation) Hidden
Windows Live Mail (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mesh (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mesh ActiveX Control for Remote Connections (HKLM-x32\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)
Windows Live Messenger (x32 Version: 15.4.3538.0513 - Microsoft Corporation) Hidden
Windows Live Messenger Companion Core (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live MIME IFilter (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Movie Maker (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Common (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Gallery (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (x32 Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Remote Client (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Client Resources (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Service (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Service Resources (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live SOXE (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (x32 Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Writer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Writer Resources (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
WinZip 16.0 (HKLM\...\{CD95F661-A5C4-44F5-A6AA-ECDD91C240CD}) (Version: 16.0.9715 - WinZip Computing, S.L. )
Yahoo SiteBuilder (HKLM-x32\...\Yahoo SiteBuilder) (Version: 2.8.7 - Yahoo Inc.)
Youda Fisherman (x32 Version: 2.2.0.98 - WildTangent) Hidden
Zuma's Revenge (x32 Version: 2.2.0.98 - WildTangent) Hidden

========================= Devices: ================================

========================= Memory info: ===================================

Percentage of memory in use: 50%
Total physical RAM: 3478.85 MB
Available physical RAM: 1717.16 MB
Total Pagefile: 6955.89 MB
Available Pagefile: 4660.8 MB
Total Virtual: 4095.88 MB
Available Virtual: 3972.03 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:450.96 GB) (Free:358.48 GB) NTFS
2 Drive e: (HP_RECOVERY) (Fixed) (Total:14.6 GB) (Free:1.71 GB) NTFS

========================= Users: ========================================

User accounts for \\DARLENEANDKIM

Administrator            ASPNET                   Darlene and Kim         
Guest                   

========================= Restore Points ==================================

12-01-2015 06:26:55 Scheduled Checkpoint
15-01-2015 08:00:23 Windows Update
21-01-2015 23:00:57 Windows Backup

**** End of log ****

 

 

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 1/24/2015
Scan Time: 1:16:56 PM
Logfile: Malwarebyte scan log.txt
Administrator: Yes

Version: 2.00.4.1028
Malware Database: v2015.01.24.13
Rootkit Database: v2015.01.14.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Darlene and Kim

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 343194
Time Elapsed: 15 min, 10 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 2
PUP.Optional.InstallBrain.A, HKLM\SOFTWARE\WOW6432NODE\InstallIQ, Quarantined, [e35aaa514049a39366f03c7e35ce31cf],
PUP.Optional.StormWatchApp.A, HKU\S-1-5-21-1924535538-3627978605-3802984814-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\StormWatchApp, Quarantined, [2c117f7c5c2dbf770f69295e59aa639d],

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)

(end)

 

 

Rkill 2.7.0 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2015 BleepingComputer.com
More Information about Rkill can be found at this link:
 http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 01/24/2015 01:44:57 PM in x64 mode.
Windows Version: Windows 7 Professional Service Pack 1

Checking for Windows services to stop:

 * No malware services found to stop.

Checking for processes to terminate:

 * C:\Users\Darlene and Kim\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\S6QV5MNT\SecurityCheck.exe (PID: 5240) [UP-HEUR]
 * C:\Users\Darlene and Kim\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\1C12FWEF\FSS.exe (PID: 4956) [UP-HEUR]

2 proccesses terminated!

Active Proxy Server Detected

 * Proxy Disabled.
 * ProxyOverride value deleted.
 * ProxyServer value deleted.
 * AutoConfigURL value deleted.
 * Proxy settings were backed up to Registry file.

Checking Registry for malware related settings:

 * No issues found in the Registry.

Backup Registry file created at:
 C:\Users\Darlene and Kim\Desktop\rkill\rkill-01-24-2015-01-45-04.reg

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

 * Windows Defender Disabled

   [HKLM\SOFTWARE\Microsoft\Windows Defender]
   "DisableAntiSpyware" = dword:00000001

Checking Windows Service Integrity:

 * Windows Defender (WinDefend) is not Running.
   Startup Type set to: Manual

Searching for Missing Digital Signatures:

 * No issues found.

Checking HOSTS File:

 * No issues found.

Program finished at: 01/24/2015 01:53:05 PM
Execution time: 0 hours(s), 8 minute(s), and 8 seconds(s)

 

I am sorry but I could not get the Malwarebytes Root-Kit program to download.  I can try again later and send it to you if possible.  But I at least wanted to send you what I could. 
Thank you for your help on this.

 

 

 

 

 



#4 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,772 posts
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Posted 24 January 2015 - 03:58 PM

Let me know when you get MBAR.


My Website

My help doesn't cost a penny, but if you'd like to consider a donation, click DONATE

 


#5 dninfl

dninfl
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  • Local time:08:55 PM

Posted 24 January 2015 - 05:24 PM

I get a message "This version of Malwarebytes Anti-Rootkit requires to to completely exit the malwarebytes Anti-Malware application to continue".  I don't have any Malwarebyte application open so I don't know how to address this.



#6 dninfl

dninfl
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  • Local time:08:55 PM

Posted 24 January 2015 - 06:13 PM

---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.08.3.1004

© Malwarebytes Corporation 2011-2012

OS version: 6.1.7601 Windows 7 Service Pack 1 x64

Account is Administrative

Internet Explorer version: 11.0.9600.17501

File system is: NTFS
Disk drives: C:\ DRIVE_FIXED, E:\ DRIVE_FIXED
CPU speed: 3.593000 GHz
Memory total: 3647840256, free: 1462497280

Downloaded database version: v2015.01.24.13
Downloaded database version: v2015.01.14.01
Downloaded database version: v2014.12.06.01
Initializing...
======================
This version of Malwarebytes Anti-Rootkit requires you to completely exit the Malwarebytes Anti-Malware application to continue.
Initializing...
======================
This version of Malwarebytes Anti-Rootkit requires you to completely exit the Malwarebytes Anti-Malware application to continue.
=======================================

---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.08.3.1004

© Malwarebytes Corporation 2011-2012

OS version: 6.1.7601 Windows 7 Service Pack 1 x64

Account is Administrative

Internet Explorer version: 11.0.9600.17501

File system is: NTFS
Disk drives: C:\ DRIVE_FIXED, E:\ DRIVE_FIXED
CPU speed: 3.593000 GHz
Memory total: 3647840256, free: 1364754432

Downloaded database version: v2015.01.24.14
Downloaded database version: v2015.01.14.01
Downloaded database version: v2014.12.06.01
Initializing...
======================
This version of Malwarebytes Anti-Rootkit requires you to completely exit the Malwarebytes Anti-Malware application to continue.
Initializing...
======================
This version of Malwarebytes Anti-Rootkit requires you to completely exit the Malwarebytes Anti-Malware application to continue.
=======================================

---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.08.3.1004

© Malwarebytes Corporation 2011-2012

OS version: 6.1.7601 Windows 7 Service Pack 1 x64

Account is Administrative

Internet Explorer version: 11.0.9600.17501

File system is: NTFS
Disk drives: C:\ DRIVE_FIXED, E:\ DRIVE_FIXED
CPU speed: 3.593000 GHz
Memory total: 3647840256, free: 1251942400

Downloaded database version: v2015.01.24.14
Downloaded database version: v2015.01.14.01
Downloaded database version: v2014.12.06.01
Initializing...
======================
This version of Malwarebytes Anti-Rootkit requires you to completely exit the Malwarebytes Anti-Malware application to continue.
Initializing...
======================
This version of Malwarebytes Anti-Rootkit requires you to completely exit the Malwarebytes Anti-Malware application to continue.
=======================================

---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.08.3.1004

© Malwarebytes Corporation 2011-2012

OS version: 6.1.7601 Windows 7 Service Pack 1 x64

Account is Administrative

Internet Explorer version: 11.0.9600.17501

File system is: NTFS
Disk drives: C:\ DRIVE_FIXED, E:\ DRIVE_FIXED
CPU speed: 3.593000 GHz
Memory total: 3647840256, free: 1150447616

Downloaded database version: v2015.01.24.14
Downloaded database version: v2015.01.14.01
Downloaded database version: v2014.12.06.01
Initializing...
======================
------------ Kernel report ------------
     01/24/2015 17:48:30
------------ Loaded modules -----------
\SystemRoot\system32\ntoskrnl.exe
\SystemRoot\system32\hal.dll
\SystemRoot\system32\kdcom.dll
\SystemRoot\system32\mcupdate_AuthenticAMD.dll
\SystemRoot\system32\PSHED.dll
\SystemRoot\system32\CLFS.SYS
\SystemRoot\system32\CI.dll
\SystemRoot\system32\drivers\Wdf01000.sys
\SystemRoot\system32\drivers\WDFLDR.SYS
\SystemRoot\system32\drivers\ACPI.sys
\SystemRoot\system32\drivers\WMILIB.SYS
\SystemRoot\system32\drivers\msisadrv.sys
\SystemRoot\system32\drivers\pci.sys
\SystemRoot\system32\drivers\vdrvroot.sys
\SystemRoot\System32\drivers\partmgr.sys
\SystemRoot\system32\drivers\volmgr.sys
\SystemRoot\System32\drivers\volmgrx.sys
\SystemRoot\System32\drivers\mountmgr.sys
\SystemRoot\system32\drivers\amd_sata.sys
\SystemRoot\system32\drivers\storport.sys
\SystemRoot\system32\drivers\amd_xata.sys
\SystemRoot\system32\drivers\amdxata.sys
\SystemRoot\system32\drivers\fltmgr.sys
\SystemRoot\system32\drivers\N360x64\1506000.020\SYMDS64.SYS
\SystemRoot\system32\drivers\fileinfo.sys
\SystemRoot\system32\drivers\N360x64\1506000.020\SYMEFA64.SYS
\SystemRoot\System32\Drivers\Ntfs.sys
\SystemRoot\System32\Drivers\msrpc.sys
\SystemRoot\System32\Drivers\ksecdd.sys
\SystemRoot\System32\Drivers\cng.sys
\SystemRoot\System32\drivers\pcw.sys
\SystemRoot\System32\Drivers\Fs_Rec.sys
\SystemRoot\system32\drivers\ndis.sys
\SystemRoot\system32\drivers\NETIO.SYS
\SystemRoot\System32\Drivers\ksecpkg.sys
\SystemRoot\System32\drivers\tcpip.sys
\SystemRoot\System32\drivers\fwpkclnt.sys
\SystemRoot\system32\drivers\vmstorfl.sys
\SystemRoot\system32\drivers\volsnap.sys
\SystemRoot\System32\Drivers\spldr.sys
\SystemRoot\System32\drivers\rdyboost.sys
\SystemRoot\System32\Drivers\mup.sys
\SystemRoot\System32\drivers\hwpolicy.sys
\SystemRoot\System32\DRIVERS\fvevol.sys
\SystemRoot\system32\drivers\disk.sys
\SystemRoot\system32\drivers\CLASSPNP.SYS
\SystemRoot\system32\drivers\cdrom.sys
\SystemRoot\system32\drivers\N360x64\1506000.020\ccSetx64.sys
\SystemRoot\System32\Drivers\N360x64\1506000.020\SRTSP64.SYS
\SystemRoot\system32\drivers\N360x64\1506000.020\SRTSPX64.SYS
\SystemRoot\system32\drivers\N360x64\1506000.020\Ironx64.SYS
\??\C:\Windows\system32\Drivers\SYMEVENT64x86.SYS
\??\C:\Program Files (x86)\Norton Security Suite\NortonData\21.1.0.18\Definitions\VirusDefs\20150123.019\EX64.SYS
\??\C:\Program Files (x86)\Norton Security Suite\NortonData\21.1.0.18\Definitions\VirusDefs\20150123.019\ENG64.SYS
\SystemRoot\System32\Drivers\Null.SYS
\SystemRoot\System32\Drivers\Beep.SYS
\SystemRoot\System32\drivers\vga.sys
\SystemRoot\System32\drivers\VIDEOPRT.SYS
\SystemRoot\System32\drivers\watchdog.sys
\SystemRoot\System32\DRIVERS\RDPCDD.sys
\SystemRoot\system32\drivers\rdpencdd.sys
\SystemRoot\system32\drivers\rdprefmp.sys
\SystemRoot\System32\Drivers\Msfs.SYS
\SystemRoot\System32\Drivers\Npfs.SYS
\SystemRoot\system32\DRIVERS\tdx.sys
\SystemRoot\system32\DRIVERS\TDI.SYS
\SystemRoot\system32\drivers\afd.sys
\SystemRoot\System32\DRIVERS\netbt.sys
\SystemRoot\system32\DRIVERS\wfplwf.sys
\SystemRoot\system32\DRIVERS\pacer.sys
\SystemRoot\system32\DRIVERS\vwififlt.sys
\SystemRoot\system32\DRIVERS\netbios.sys
\SystemRoot\system32\DRIVERS\wanarp.sys
\SystemRoot\system32\drivers\termdd.sys
\SystemRoot\System32\Drivers\N360x64\1506000.020\SYMNETS.SYS
\SystemRoot\system32\DRIVERS\rdbss.sys
\SystemRoot\system32\drivers\nsiproxy.sys
\SystemRoot\system32\drivers\mssmbios.sys
\??\C:\Program Files (x86)\Norton Security Suite\NortonData\21.1.0.18\Definitions\IPSDefs\20150123.001\IDSvia64.sys
\??\C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\eeCtrl64.sys
\??\C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys
\SystemRoot\System32\drivers\discache.sys
\SystemRoot\system32\drivers\csc.sys
\SystemRoot\System32\Drivers\dfsc.sys
\SystemRoot\system32\drivers\blbdrive.sys
\??\C:\Program Files (x86)\Norton Security Suite\NortonData\21.1.0.18\Definitions\BASHDefs\20150106.001\BHDrvx64.sys
\SystemRoot\system32\DRIVERS\tunnel.sys
\SystemRoot\system32\DRIVERS\atikmpag.sys
\SystemRoot\system32\DRIVERS\atikmdag.sys
\SystemRoot\System32\drivers\dxgkrnl.sys
\SystemRoot\System32\drivers\dxgmms1.sys
\SystemRoot\system32\DRIVERS\L1C62x64.sys
\SystemRoot\system32\drivers\amdxhc.sys
\SystemRoot\system32\drivers\USBD.SYS
\SystemRoot\System32\Drivers\fastfat.SYS
\SystemRoot\system32\drivers\usbfilter.sys
\SystemRoot\system32\DRIVERS\usbohci.sys
\SystemRoot\system32\DRIVERS\USBPORT.SYS
\SystemRoot\system32\DRIVERS\usbehci.sys
\SystemRoot\system32\drivers\HDAudBus.sys
\SystemRoot\system32\DRIVERS\netr28x.sys
\SystemRoot\system32\DRIVERS\vwifibus.sys
\SystemRoot\system32\drivers\amdppm.sys
\SystemRoot\system32\drivers\wmiacpi.sys
\SystemRoot\system32\drivers\CompositeBus.sys
\SystemRoot\system32\DRIVERS\AgileVpn.sys
\SystemRoot\system32\DRIVERS\rasl2tp.sys
\SystemRoot\system32\DRIVERS\ndistapi.sys
\SystemRoot\system32\DRIVERS\ndiswan.sys
\SystemRoot\system32\DRIVERS\raspppoe.sys
\SystemRoot\system32\DRIVERS\raspptp.sys
\SystemRoot\system32\DRIVERS\rassstp.sys
\SystemRoot\system32\drivers\rdpbus.sys
\SystemRoot\system32\DRIVERS\kbdclass.sys
\SystemRoot\system32\DRIVERS\mouclass.sys
\SystemRoot\system32\drivers\swenum.sys
\SystemRoot\system32\drivers\ks.sys
\SystemRoot\system32\DRIVERS\umbus.sys
\SystemRoot\system32\drivers\amdhub30.sys
\SystemRoot\system32\DRIVERS\usbhub.sys
\SystemRoot\System32\Drivers\NDProxy.SYS
\SystemRoot\system32\DRIVERS\stwrt64.sys
\SystemRoot\system32\DRIVERS\portcls.sys
\SystemRoot\system32\DRIVERS\drmk.sys
\SystemRoot\system32\drivers\ksthunk.sys
\SystemRoot\system32\DRIVERS\usbccgp.sys
\SystemRoot\system32\DRIVERS\lvuvc64.sys
\SystemRoot\system32\drivers\usbaudio.sys
\SystemRoot\system32\DRIVERS\lvrs64.sys
\SystemRoot\system32\DRIVERS\hidusb.sys
\SystemRoot\system32\DRIVERS\HIDCLASS.SYS
\SystemRoot\system32\DRIVERS\HIDPARSE.SYS
\SystemRoot\system32\DRIVERS\mouhid.sys
\SystemRoot\system32\DRIVERS\kbdhid.sys
\SystemRoot\System32\Drivers\crashdmp.sys
\SystemRoot\System32\Drivers\dump_diskdump.sys
\SystemRoot\System32\Drivers\dump_amd_sata.sys
\SystemRoot\System32\Drivers\dump_dumpfve.sys
\SystemRoot\System32\win32k.sys
\SystemRoot\System32\drivers\Dxapi.sys
\SystemRoot\system32\DRIVERS\monitor.sys
\SystemRoot\System32\TSDDD.dll
\SystemRoot\System32\cdd.dll
\SystemRoot\system32\drivers\luafv.sys
\SystemRoot\system32\DRIVERS\lltdio.sys
\SystemRoot\system32\DRIVERS\nwifi.sys
\SystemRoot\system32\DRIVERS\ndisuio.sys
\SystemRoot\system32\DRIVERS\rspndr.sys
\SystemRoot\system32\DRIVERS\vwifimp.sys
\SystemRoot\system32\drivers\HTTP.sys
\SystemRoot\system32\DRIVERS\bowser.sys
\SystemRoot\System32\drivers\mpsdrv.sys
\SystemRoot\system32\DRIVERS\mrxsmb.sys
\SystemRoot\system32\DRIVERS\mrxsmb10.sys
\SystemRoot\system32\DRIVERS\mrxsmb20.sys
\SystemRoot\system32\drivers\peauth.sys
\SystemRoot\System32\Drivers\secdrv.SYS
\SystemRoot\System32\DRIVERS\srvnet.sys
\SystemRoot\System32\drivers\tcpipreg.sys
\SystemRoot\System32\DRIVERS\srv2.sys
\SystemRoot\System32\DRIVERS\srv.sys
\SystemRoot\System32\ATMFD.DLL
\??\C:\Windows\system32\drivers\mbamchameleon.sys
\??\C:\Windows\system32\drivers\MBAMSwissArmy.sys
\Windows\System32\ntdll.dll
\Windows\System32\smss.exe
\Windows\System32\apisetschema.dll
\Windows\System32\autochk.exe
\Windows\System32\lpk.dll
\Windows\System32\Wldap32.dll
\Windows\System32\rpcrt4.dll
\Windows\System32\sechost.dll
\Windows\System32\shell32.dll
\Windows\System32\difxapi.dll
\Windows\System32\kernel32.dll
\Windows\System32\advapi32.dll
----------- End -----------
Done!

Scan started
Database versions:
  main:    v2015.01.24.14
  rootkit: v2015.01.14.01

<<<2>>>
Physical Sector Size: 512
Drive: 0, DevicePointer: 0xfffffa80047a05d0, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xfffffa80047a1040, DeviceName: Unknown, DriverName: \Driver\partmgr\
DevicePointer: 0xfffffa80047a05d0, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
DevicePointer: 0xfffffa80043c2710, DeviceName: Unknown, DriverName: \Driver\amd_xata\
DevicePointer: 0xfffffa80043c0460, DeviceName: \Device\00000069\, DriverName: \Driver\amd_sata\
------------ End ----------
Alternate DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
Upper DeviceData: 0x0, 0x0, 0x0
Lower DeviceData: 0x0, 0x0, 0x0
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
<<<2>>>
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Scanning drivers directory: C:\WINDOWS\SYSTEM32\drivers...
Done!
Drive 0
This is a System drive
Scanning MBR on drive 0...
Inspecting partition table:
MBR Signature: 55AA
Disk Signature: 46ED391E

Partition information:

    Partition 0 type is Primary (0x7)
    Partition is ACTIVE.
    Partition starts at LBA: 2048  Numsec = 204800
    Partition file system is NTFS
    Partition is bootable

    Partition 1 type is Primary (0x7)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 206848  Numsec = 945737728

    Partition 2 type is Primary (0x7)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 945944576  Numsec = 30619648

    Partition 3 type is Other (0x27)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 976564224  Numsec = 206848

Disk Size: 500107862016 bytes
Sector size: 512 bytes

Done!
Infected: HKU\S-1-5-21-1924535538-3627978605-3802984814-1000_Classes\CLSID\{AB8902B4-09CA-4bb6-B78D-A8F59079A8D5} --> [Trojan.Poweliks.B]
Infected: HKU\S-1-5-21-1924535538-3627978605-3802984814-1000_Classes\CLSID\{AB8902B4-09CA-4BB6-B78D-A8F59079A8D5}\LOCALSERVER32\^ --> [Trojan.Poweliks]
Scan finished
Creating System Restore point...
Cleaning up...
Executing an action cmd.exe...
Success!
Executing an action cmd.exe...
Success!
Removal scheduling successful. System shutdown needed.
System shutdown occurred



#7 Broni

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Posted 24 January 2015 - 06:22 PM

Please download Powelikscleaner (by ESET) and save it to your Desktop.

1. Double-click on ESETPoweliksCleaner.exe to start the tool.

2. Read the terms of the End-user license agreement and click Agree.

3. The tool will run automatically. If the cleaner finds a Poweliks infection, press the Y key on your keyboard to remove it.

newtool1_zpsa1caa06e.png

4. If Poweliks was detected "Win32/Poweliks was successfully removed from your system" will be displayed. Press any key to exit the tool and reboot your PC.

newtool2_zps0e6d39b1.png

The tool will produce a log in the same directory the tool was run from.

Please copy and paste the log in your next reply.


My Website

My help doesn't cost a penny, but if you'd like to consider a donation, click DONATE

 


#8 dninfl

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Posted 24 January 2015 - 07:10 PM

I ran it and it came back with the message "No threat found.  You don't have Win32/Poweliks in your system.".  Consequently it didn't give me a log to copy, or if it did, I don't know where to go to find it.



#9 Broni

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Posted 24 January 2015 - 07:15 PM

Good :)

 

p22002970.gif Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

p22002970.gif Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.


p22002970.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.


p22002970.gif Download Sophos Free Virus Removal Tool and save it to your desktop.
  • Double click the icon and select Run
  • Click Next
  • Select I accept the terms in this license agreement, then click Next twice
  • Click Install
  • Click Finish to launch the program
  • Once the virus database has been updated click Start Scanning
  • If any threats are found click Details, then View log file... (bottom left hand corner)
  • Copy and paste the results in your reply
  • Close the Notepad document, close the Threat Details screen, then click Start cleanup
  • Click Exit to close the program


My Website

My help doesn't cost a penny, but if you'd like to consider a donation, click DONATE

 


#10 dninfl

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Posted 24 January 2015 - 11:05 PM

# AdwCleaner v4.109 - Report created 24/01/2015 at 20:48:49
# Updated 24/01/2015 by Xplode
# Database : 2015-01-24.4 [Live]
# Operating System : Windows 7 Professional Service Pack 1 (64 bits)
# Username : Darlene and Kim - DARLENEANDKIM
# Running from : C:\Users\Darlene and Kim\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\LRQI9C0W\AdwCleaner.exe
# Option : Clean

***** [ Services ] *****

***** [ Files / Folders ] *****

Folder Deleted : C:\ProgramData\Browser
Folder Deleted : C:\ProgramData\NCH Software
Folder Deleted : C:\Program Files (x86)\NCH Software
Folder Deleted : C:\Program Files (x86)\SmarterPower
Folder Deleted : C:\Users\Darlene and Kim\AppData\Local\FileTypeAssistant
Folder Deleted : C:\Users\Darlene and Kim\AppData\LocalLow\HPAppData
Folder Deleted : C:\Users\Darlene and Kim\AppData\Roaming\NCH Software
Folder Deleted : C:\Users\Darlene and Kim\AppData\Roaming\UpdaterEX
Folder Deleted : C:\Users\Darlene and Kim\AppData\Local\Google\Chrome\User Data\Default\Extensions\mkfokfffehpeedafpekjeddnmnjhmcmk

***** [ Scheduled Tasks ] *****

Task Deleted : ProgramRefresh-ATFST
Task Deleted : ProgramUpdateCheck
Task Deleted : UpdaterEX

***** [ Shortcuts ] *****

***** [ Registry ] *****

Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\bopakagnckmlgajfccecajhnimjiiedh
Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\mkfokfffehpeedafpekjeddnmnjhmcmk
Key Deleted : [x64] HKLM\SOFTWARE\Google\Chrome\Extensions\mkfokfffehpeedafpekjeddnmnjhmcmk
Key Deleted : HKLM\SOFTWARE\Classes\protector_dll.protectorbho
Key Deleted : HKLM\SOFTWARE\Classes\protector_dll.protectorbho.1
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\bitguard.exe
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\bprotect.exe
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\browserdefender.exe
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\browserprotect.exe
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{058F0E48-61CA-4964-9FBA-1978A1BB060D}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{18F33C35-8EF2-40D7-8BA4-932B0121B472}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{1AA60054-57D9-4F99-9A55-D0FBFBE7ECD3}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{D2CE3E00-F94A-4740-988E-03DC2F38C34F}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{8DCB7100-DF86-4384-8842-8FA844297B3F}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{D2CE3E00-F94A-4740-988E-03DC2F38C34F}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{D2CE3E00-F94A-4740-988E-03DC2F38C34F}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{8DCB7100-DF86-4384-8842-8FA844297B3F}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{D2CE3E00-F94A-4740-988E-03DC2F38C34F}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{8DCB7100-DF86-4384-8842-8FA844297B3F}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{8DCB7100-DF86-4384-8842-8FA844297B3F}]
Key Deleted : [x64] HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2492}
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2492}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2492}
Key Deleted : HKCU\Software\Conduit
Key Deleted : HKCU\Software\FileTypeAssistant
Key Deleted : HKCU\Software\pc optimizer pro
Key Deleted : HKCU\Software\UpdaterEX
Key Deleted : HKLM\SOFTWARE\Conduit
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\bpsvc.exe
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\browsersafeguard.exe
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\dprotectsvc.exe
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\jumpflip
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\protectedsearch.exe
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\searchinstaller.exe
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\searchprotection.exe
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\searchprotector.exe
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\searchsettings.exe
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\searchsettings64.exe
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\snapdo.exe
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\stinst32.exe
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\stinst64.exe
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\umbrella.exe
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\utiljumpflip.exe
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\volaro
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\vonteera
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\websteroids.exe
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\websteroidsservice.exe

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.17496

-\\ Google Chrome v

[C:\Users\Darlene and Kim\AppData\Local\Google\Chrome\User Data\Default\Web Data] - Deleted [Search Provider] : hxxp://search.aol.com/aol/search?q={searchTerms}
[C:\Users\Darlene and Kim\AppData\Local\Google\Chrome\User Data\Default\Web Data] - Deleted [Search Provider] : hxxp://www.ask.com/web?q={searchTerms}
[C:\Users\Darlene and Kim\AppData\Local\Google\Chrome\User Data\Default\Web Data] - Deleted [Search Provider] : hxxp://www.trovi.com/Results.aspx?gd=&ctid=CT3324774&octid=EB_ORIGINAL_CTID&ISID=M460186A3-4DA2-47F2-B3E0-75237394D9A3&SearchSource=58&CUI=&UM=6&UP=SPA36A78D3-CA77-4A5A-ACE6-24A4EED4E3E0&q={searchTerms}&SSPV=
[C:\Users\Darlene and Kim\AppData\Local\Google\Chrome\User Data\Default\Web Data] - Deleted [Search Provider] : hxxp://www.trovi.com/Results.aspx?gd=&ctid=CT3324774&octid=EB_ORIGINAL_CTID&ISID=M460186A3-4DA2-47F2-B3E0-75237394D9A3&SearchSource=58&CUI=&UM=6&UP=SPA36A78D3-CA77-4A5A-ACE6-24A4EED4E3E0&q={searchTerms}&SSPV=

*************************

AdwCleaner[R0].txt - [8442 octets] - [24/01/2015 20:46:04]
AdwCleaner[S0].txt - [7455 octets] - [24/01/2015 20:48:49]

 

Junkware Removal Tool (JRT) by Thisisu
Version: 6.4.1 (12.28.2014:1)
OS: Windows 7 Professional x64
Ran by Darlene and Kim on Sat 01/24/2015 at 20:57:10.21
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

~~~ Services

 

~~~ Registry Values

 

~~~ Registry Keys

Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Eventlog\Application\update smarterpower

 

~~~ Files

Successfully deleted: [File] C:\Windows\prefetch\GOOGLETOOLBARNOTIFIER.EXE-7AE0A20E.pf

 

~~~ Folders

Successfully deleted: [Empty Folder] C:\Users\Darlene and Kim\appdata\local\{01C3A847-C893-40C3-9C65-B6AC03CC4F32}
Successfully deleted: [Empty Folder] C:\Users\Darlene and Kim\appdata\local\{01EDCD3D-AD41-45BF-8A34-D87FFA20EC98}
Successfully deleted: [Empty Folder] C:\Users\Darlene and Kim\appdata\local\{01FEF355-C55D-4633-9B40-3BC4474AB67F}
Successfully deleted: [Empty Folder] C:\Users\Darlene and Kim\appdata\local\{032215F3-3584-4F76-8D2E-A4BA4E40EC27}
Successfully deleted: [Empty Folder] C:\Users\Darlene and Kim\appdata\local\{05159EFA-BE47-457C-AD13-7728AAA33463}
Successfully deleted: [Empty Folder] C:\Users\Darlene and Kim\appdata\local\{0544DE1C-F4CC-4CB7-A3A7-7F4C7E6CC5F2}
Successfully deleted: [Empty Folder] C:\Users\Darlene and Kim\appdata\local\{05694DF6-4D6A-4CF2-B4B5-2601667D39E0}
Successfully deleted: [Empty Folder] C:\Users\Darlene and Kim\appdata\local\{060275E3-6537-4DCD-B9C8-445BFE7E52DA}
Successfully deleted: [Empty Folder] C:\Users\Darlene and Kim\appdata\local\{06999C27-7F24-4912-903D-C41D6A19FB3B}
Successfully deleted: [Empty Folder] C:\Users\Darlene and Kim\appdata\local\{07024BBC-2965-4627-B8EC-B0A0A78D775D}
Successfully deleted: [Empty Folder] C:\Users\Darlene and Kim\appdata\local\{071418B3-1DD4-4247-85B4-1573F29D2F78}
Successfully deleted: [Empty Folder] C:\Users\Darlene and Kim\appdata\local\{09019B6E-8F29-4021-A145-0AEB0116C73C}
Successfully deleted: [Empty Folder] C:\Users\Darlene and Kim\appdata\local\{097027B5-DB75-439A-85D5-86755BC3CE5B}
Successfully deleted: [Empty Folder] C:\Users\Darlene and Kim\appdata\local\{09EC2E11-9622-4A6A-9450-274F85EA8E44}
Successfully deleted: [Empty Folder] C:\Users\Darlene and Kim\appdata\local\{0A0AA464-7821-4204-82A1-22AFCB271BCF}
Successfully deleted: [Empty Folder] C:\Users\Darlene and Kim\appdata\local\{0A3543C3-DFAC-408A-B290-08FC7D39B0FF}
Successfully deleted: [Empty Folder] C:\Users\Darlene and Kim\appdata\local\{0B5FF1E7-E72A-420E-B58D-BECCFC569B59}
Successfully deleted: [Empty Folder] C:\Users\Darlene and Kim\appdata\local\{0B843B48-D08D-452C-B048-EFF7767027AA}
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Successfully deleted: [Empty Folder] C:\Users\Darlene and Kim\appdata\local\{0D639860-26FE-4F6F-B051-75760CCE7C9A}
Successfully deleted: [Empty Folder] C:\Users\Darlene and Kim\appdata\local\{0DB08198-B44C-4366-943D-8984B158BE7A}
Successfully deleted: [Empty Folder] C:\Users\Darlene and Kim\appdata\local\{0DF4F24F-AF43-4FA1-9A99-769DC8C85FCB}
Successfully deleted: [Empty Folder] C:\Users\Darlene and Kim\appdata\local\{0E2E1440-5BC4-4C48-BA78-9ACBBA284173}
Successfully deleted: [Empty Folder] C:\Users\Darlene and Kim\appdata\local\{0E3221FB-1334-4D7F-ADF5-41B30CF98A34}
Successfully deleted: [Empty Folder] C:\Users\Darlene and Kim\appdata\local\{0E8225E3-C72E-42EB-B418-3C3072B03972}
Successfully deleted: [Empty Folder] C:\Users\Darlene and Kim\appdata\local\{0F150700-3DBD-4169-BD83-73FDFC2A37C9}
Successfully deleted: [Empty Folder] C:\Users\Darlene and Kim\appdata\local\{0FECC1E0-B5D7-4190-97E9-3A16D21A4BD9}
Successfully deleted: [Empty Folder] C:\Users\Darlene and Kim\appdata\local\{1014EB7F-E31D-49B1-A789-EB8FA6E26716}
Successfully deleted: [Empty Folder] C:\Users\Darlene and Kim\appdata\local\{10472066-8B7F-4688-ADE8-8E6C4767E300}
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Successfully deleted: [Empty Folder] C:\Users\Darlene and Kim\appdata\local\{12BCF558-428C-4972-B905-2BA32E763F3F}
Successfully deleted: [Empty Folder] C:\Users\Darlene and Kim\appdata\local\{12F4F5BF-D07B-4F38-9244-5BB6250B2CF4}
Successfully deleted: [Empty Folder] C:\Users\Darlene and Kim\appdata\local\{133BC05C-4D15-4B0E-8DBA-A92B5A1BE654}
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Successfully deleted: [Empty Folder] C:\Users\Darlene and Kim\appdata\local\{195BCA27-633C-48F2-85BF-E77CD73A9573}
Successfully deleted: [Empty Folder] C:\Users\Darlene and Kim\appdata\local\{19C9B1BB-56E5-493B-98D2-7814F351A9DD}
Successfully deleted: [Empty Folder] C:\Users\Darlene and Kim\appdata\local\{1B19D348-FE3A-4F7C-94AA-78DFEBFC789A}
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Successfully deleted: [Empty Folder] C:\Users\Darlene and Kim\appdata\local\{1C1C6F24-56EE-4876-AB0E-CEB16114C714}
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Successfully deleted: [Empty Folder] C:\Users\Darlene and Kim\appdata\local\{1C941980-3B40-4752-965D-47C482A7670B}
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Successfully deleted: [Empty Folder] C:\Users\Darlene and Kim\appdata\local\{F1B15E6E-2DB8-4920-B7F0-FF771F1E9992}
Successfully deleted: [Empty Folder] C:\Users\Darlene and Kim\appdata\local\{F37497AA-33C5-489C-ACC4-20BB1BD16253}
Successfully deleted: [Empty Folder] C:\Users\Darlene and Kim\appdata\local\{F3B1DF7A-F2F0-4126-B2D3-83C54FC13335}
Successfully deleted: [Empty Folder] C:\Users\Darlene and Kim\appdata\local\{F3D77EF8-88B1-45EC-B7BA-72F51845AEC9}
Successfully deleted: [Empty Folder] C:\Users\Darlene and Kim\appdata\local\{F3FAD133-0BD5-47BE-A8D7-CB9BF5259D56}
Successfully deleted: [Empty Folder] C:\Users\Darlene and Kim\appdata\local\{F423CBA1-F8EE-472B-AF1D-3EDBC8ABF494}
Successfully deleted: [Empty Folder] C:\Users\Darlene and Kim\appdata\local\{F4671F6C-9A7E-4702-A39F-CCC650D12677}
Successfully deleted: [Empty Folder] C:\Users\Darlene and Kim\appdata\local\{F4F2D564-5C81-47E8-8445-252BFCC12F28}
Successfully deleted: [Empty Folder] C:\Users\Darlene and Kim\appdata\local\{F5839485-F99A-4D17-8D5E-EDA0DE67A906}
Successfully deleted: [Empty Folder] C:\Users\Darlene and Kim\appdata\local\{F8495946-6DC5-4763-BE72-93AA61EB6F40}
Successfully deleted: [Empty Folder] C:\Users\Darlene and Kim\appdata\local\{F87B0BBC-4B91-47AB-93A6-06D4C3DD1115}
Successfully deleted: [Empty Folder] C:\Users\Darlene and Kim\appdata\local\{F8D4448B-FC9E-4ACD-9120-35C57478F3D1}
Successfully deleted: [Empty Folder] C:\Users\Darlene and Kim\appdata\local\{F9171114-F4A5-409F-AFA2-3B078509AAC4}
Successfully deleted: [Empty Folder] C:\Users\Darlene and Kim\appdata\local\{F9BC314B-A306-4C65-8F46-F8A966CCEDC0}
Successfully deleted: [Empty Folder] C:\Users\Darlene and Kim\appdata\local\{FA2F8DA0-EA74-4E62-BC94-786837C3E115}
Successfully deleted: [Empty Folder] C:\Users\Darlene and Kim\appdata\local\{FA4C1769-79D5-4865-9C36-323DAB9BA405}
Successfully deleted: [Empty Folder] C:\Users\Darlene and Kim\appdata\local\{FABDF3C6-63BC-49A0-A16B-63086148F62C}
Successfully deleted: [Empty Folder] C:\Users\Darlene and Kim\appdata\local\{FAE94925-D7A3-44BC-9094-60C2291A4DC2}
Successfully deleted: [Empty Folder] C:\Users\Darlene and Kim\appdata\local\{FAF4B481-96DD-4E70-801B-F5510CAAD8A8}
Successfully deleted: [Empty Folder] C:\Users\Darlene and Kim\appdata\local\{FAF4EAE6-9831-40A8-91EC-A2564AA42766}
Successfully deleted: [Empty Folder] C:\Users\Darlene and Kim\appdata\local\{FB0146B6-6274-4CD9-B1BB-9C68354FE3AC}
Successfully deleted: [Empty Folder] C:\Users\Darlene and Kim\appdata\local\{FB3A8BF7-95C3-4FD4-845A-A8476E3C6B12}
Successfully deleted: [Empty Folder] C:\Users\Darlene and Kim\appdata\local\{FBB54561-1AE8-4F4D-A78E-8E18707B871B}
Successfully deleted: [Empty Folder] C:\Users\Darlene and Kim\appdata\local\{FBBF24B8-86D1-40EC-A679-0C83D19E6C0E}
Successfully deleted: [Empty Folder] C:\Users\Darlene and Kim\appdata\local\{FCDF5F12-5E31-4C0B-BA41-6AA412FD93BF}
Successfully deleted: [Empty Folder] C:\Users\Darlene and Kim\appdata\local\{FD7A161B-E4A6-4D76-B0FD-7E8716BA6F8D}
Successfully deleted: [Empty Folder] C:\Users\Darlene and Kim\appdata\local\{FDB07E5E-53DD-48FB-8991-F83EC086F7F9}
Successfully deleted: [Empty Folder] C:\Users\Darlene and Kim\appdata\local\{FDFC4700-1B01-4848-A19F-DB2E700B975F}
Successfully deleted: [Empty Folder] C:\Users\Darlene and Kim\appdata\local\{FE541849-38D8-4FAD-B058-3BBD4C308F3C}
Successfully deleted: [Empty Folder] C:\Users\Darlene and Kim\appdata\local\{FF0134C1-7D80-4A98-8115-4698DCF4EBC0}

 

~~~ Event Viewer Logs were cleared

 

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Sat 01/24/2015 at 21:01:06.78
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

 

 

Sophos Free Virus Removal Tool did not turn up any viruses.

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [7515 octets] ##########



#11 Broni

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Posted 24 January 2015 - 11:20 PM

How is computer doing?

 

Update your Java version here: http://www.java.com/en/download/manual.jsp
Alternate download: http://www.filehippo.com/search?q=java

Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.
Note 2: If you're running 64-bit system make sure you install BOTH, 32-bit and 64-bit Java.


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#12 dninfl

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Posted 25 January 2015 - 11:50 AM

So far everything seems to be working great.  We have not seen any sign of the dreaded Trojan message and the computer speed seems to be great.  I really do appreciate a great deal what you did.  I know the Trojan and virus folks never rest, but do you have any tips or recommendations on things we can do to try to make it harder for them to get in in the future? 

 

Thank you again.



#13 Broni

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Posted 25 January 2015 - 02:30 PM

Your computer is clean p3879546.jpg

1. This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
This is a very crucial step so make sure you don't skip it.
Download 51a5ce45263de-delfix.pngDelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.

Double-click Delfix.exe to start the tool.
Make sure the following items are checked:

  • Activate UAC (optional; some users prefer to keep it off)
  • Remove disinfection tools
  • Create registry backup
  • Purge System Restore
  • Reset system settings

Now click "Run" and wait patiently.
Once finished a logfile will be created. You don't have to attach it to your next reply.

2. Make sure Windows Updates are current.

3. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

4. Check if your browser plugins are up to date.
Firefox - https://www.mozilla.org/en-US/plugincheck/
other browsers: https://browsercheck.qualys.com/ (click on "Scan without installing plugin" and then on "Scan now")

5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

7. Run Temporary File Cleaner (TFC), AdwCleaner and Junkware Removal Tool (JRT) weekly ((you need to redownload these tools since they were removed by DelFix))

8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

10. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

11. Read:
How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/
About those Toolbars and Add-ons - Potentially Unwanted Programs (PUPs) which change your browser settings: http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/#entry3187642


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#14 dninfl

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Posted 25 January 2015 - 04:37 PM

Will do.  Thank you again very much.



#15 Broni

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Posted 25 January 2015 - 04:56 PM

You're very welcome p22002759.gif


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